Client Services Representative

• Lead and manage a team of 10+ Client Services team members, ensuring consistently high standards of delivery, strong client satisfaction, and long-term client retention.
• Take strategic ownership of team structure, resource planning, and operational efficiency to ensure the business is effectively set up to support growth across both existing and new clients.
• Make informed organisational and personnel decisions to ensure the team has the right skills, expertise, and seniority to deliver an expanding range of services adjacent to influencer marketing.
• Oversee hiring, onboarding, and development of the Client Services team, identifying capability gaps and implementing training and development plans to continuously strengthen the department.
• Own and nurture key client relationships, acting as a senior strategic partner to clients and ensuring exceptional service standards are maintained across all workstreams.
• Support the Commercial team on pitches and growth opportunities, providing operational, strategic, costing, timeline, and feasibility input on proposed campaign approaches and creative ideas.
• Work collaboratively with cross-functional teams across Europe — including Measurement, Paid Media, Creative Strategy, Product, and Operations — to deliver integrated client solutions and improve ways of working across the business.
• Be highly immersed in Influencer’s product and operational ecosystem, proactively contributing ideas and feedback to improve internal systems, workflows, reporting capabilities, and overall business efficiency.
• Lead resource forecasting, budget management, and cost tracking across accounts and teams, ensuring strong financial oversight and efficient delivery against scope and profitability targets.
• Maintain oversight of campaign delivery standards, supporting escalation management where required across timelines, budgets, scope, or client concerns.
• Operate as a calm, highly organised, and effective leader who can confidently manage multiple priorities, stakeholders, and teams in a fast-paced environment.
• Foster a collaborative, positive, and solutions-oriented team culture through strong communication, approachability, and leadership by example.

Group Director, Client Services

• Own, nurture, and grow significant new client relationship, acting as a trusted strategic advisor
• Understand client business goals, brand strategy, audiences and commercial pressures
• Lead the development of annual plans, campaign frameworks, and strategic/creative responses, with the ability to draft and create compelling presentations in PowerPoint
• Confidently deliver ideas, proposals and strategic recommendations to senior stakeholders
• Oversee KPI setting, measurement frameworks, and robust campaign evaluation
• Oversee the end-to-end delivery of campaigns and live events
• Project manage, determining critical milestones and reporting cadence
• Translating briefs into actionable plans, inspiring idea generation and innovative thinking
• Collaborate closely with Creative, Strategy, Production and Operations teams internationally
• Forecast and manage potential risks, ensuring proactive solutions and client confidence
• Lead partnerships with rights holders, talent, venues and key delivery partners
• Own account profitability, forecasting and revenue planning
• Identify and convert organic growth opportunities across existing clients
• Contribute to new business pitches including presentation delivery
• Ensure accurate project financial tracking, reporting, scopes of work and margin management
• Maintain a positive and professional relationship with both internal colleagues and external clients to grow current business portfolio
• Support THE·TEAM Global teams on client projects and new business opportunities
• Help position THE·TEAM activation capabilities in market, reinforcing our global leadership

Account Director, Client Services

• Support, nurture, and grow a significant client relationship
• Understand client business goals, brand strategy, audiences and commercial pressures
• Support the development of annual plans, campaign frameworks, and strategic/creative responses, with the ability to help draft and create compelling presentations in PowerPoint
• Confidently deliver ideas, proposals and strategic recommendations to client stakeholders
• Support KPI setting, measurement frameworks, and robust campaign evaluation
• Manage the end-to-end delivery of campaigns and live events
• Project manage, determining critical milestones and reporting cadence
• Collaborate closely with Creative, Strategy, Production and Operations teams internationally
• Manage partnerships with rights holders, talent, venues and key delivery partners
• Ensure accurate project financial tracking, reporting, scopes of work development
• Maintain a positive and professional relationship with both internal colleagues and external clients
• Support THE·TEAM Global teams on client projects and new business opportunities
• Help position THE·TEAM activation capabilities in market, reinforcing our global leadership

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