Client Partner

• Responsible for meeting facility revenue goals on a consistent basis
• Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
• Identifies and recommends opportunities to increase productivity
• Complies with all release of information related functions, as stipulated by service agreement.
• Prepares weekly dashboard and month-end Operational performance reports
• Monitors productivity and quality to ensure high customer service satisfaction
• Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
• Assists in selecting, interviewing, hiring, training and terminating of employees
• Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
• Manages scheduling of onsite staff to include time off requests and payroll approval
• Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
• Maintains confidentiality by keeping all information seen and heard in the facility secure
• Provides input into the review and revision of site procedure
• Performs quality reviews and site evaluations as required by clients
• Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
• Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
• Reviews the requests to determine which encounters are being requested
• Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
• Captures the appropriate pages for the requested records, when appropriate
• Re-assembles the charts (if paper) for re-filing
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
• Documents the release of information in the patient medical record or other means determined by the facility.
• Calculates billing and prepares invoices, as needed
• Certifies medical records copies, when appropriate
• Attends all mandatory meetings and/or training sessions
• Ensures supplies are available at designated facility
• Submits company-related travel expense reports and original receipts to manager in a timely fashion
• Develops and maintains strong, professional relationship/partnership with the Client management team
• Runs reports and analyzes content to appropriately manage the operations
• Complies with and provides guidance on Company Policies, as identified in the Company Handbook
• Performs other appropriate duties, as assigned, to meet the needs of the department and the company

Client Operations Manager responsible for the efficient operation of assigned accounts

Client Operations Manager

Client Operations Manager overseeing assigned accounts and operations in multiple states. Responsible for client communication, staff training, and operational efficiency.

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager leading client care operations at Gateway Services in North America

Manager, Client Care Operations

Manager leading client care operations at Gateway Services in North America. Standardizing processes and enhancing customer service across care centers with a focus on operational excellence.

• The Product Development Partner leads development and management of Medicare products
• Collaborates with cross-functional teams including clinical, compliance, operations, and sales
• Identifies market opportunities and shapes product features
• Monitors financial performance and ensures products meet regulatory requirements
• Directs and guides project and product managers

Senior-level product manager for Medicare product development at Intermountain Health

Product Development Partner – Medicare

Senior-level product manager leading Medicare product development and management at Intermountain Health. Driving product success and collaborating across various departments.

• collaborating on acquiring and enabling new Wireless Connectivity Partners (WCP)
• driving growth across Fixed Wireless Access (FWA) and IoT
• building and scaling a repeatable acquisition engine while operating with speed, structure, and accountability in a highly matrixed environment
• partnering with both internal and external teams
• ensuring that our solutions are meeting our partners and customer’s technical and business needs for the best solution and best customer experience
• driving partner-led growth by identifying, positioning, and closing resale opportunities across wireless connectivity solutions
• interfacing directly with clients at all levels to provide consistent, high quality technical sales & support to develop and close sales and service opportunities
• handling a budget to 100% versus the plan
• providing timely market information, drivers and customer feedback to our partner organizations for product and technology positioning and enhancements
• establishing operating rigor, structure, and prioritization across a fast-paced, high-volume environment
• partnering cross-functionally with sales, engineering, legal, and contracts to accelerate partner onboarding and solutions
• creating partner monetization strategies, including pricing, packaging, and go-to-market execution
• engaging with senior leaders and field teams to align priorities, set expectations, and drive accountability
• presenting to all types of audiences at executive meetings, customer demos, and trade shows

Client Partner driving growth in wireless connectivity solutions at Verizon.

Client Partner – Business Channel Management

Client Partner at Verizon acquiring and enabling Wireless Connectivity Partners. Driving growth across Fixed Wireless Access and IoT while ensuring quality technical sales and support.

• Play a crucial role in helping our valued customers drive their businesses forward.
• Leverage your expertise to solve complex business challenges and create significant value for both Verizon and our Fortune 500 clientele.
• Expertly tailor and bundle Verizon Enterprise's wireless solutions.
• Become a subject-matter expert, providing customers and colleagues with innovative solutions that meet their unique needs.
• Establish Verizon as the preeminent business partner.
• Solidifying long-lasting and mutually beneficial relationships with our accounts.

Senior Client Partner driving Verizon's wireless solutions for Fortune 500 clientele

Senior Client Partner, Sales

Senior Client Partner at Verizon helping valued customers with innovative wireless solutions. Establishing long-lasting business partnerships while driving enterprise sales forward and enhancing customer satisfaction.

Client Partner jobs in Idaho

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Client Operations Manager

Manager, Client Care Operations

Product Development Partner – Medicare

Client Partner – Business Channel Management

Senior Client Partner, Sales