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Client Operations Manager
VerismaClient Operations Manager overseeing assigned accounts and operations in multiple states. Responsible for client communication, staff training, and operational efficiency.
Posted 7/28/2026full-timeRemote • Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Texas, Utah, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing release of information processes while ensuring compliance with HIPAA standards. Capable of training and evaluating staff, managing operations, and maintaining high levels of customer service satisfaction.
Highest-signal resume keywords
HIPAA ComplianceRelease Of Information ManagementSupervisory ExperienceMedical Terminology KnowledgeRHIT Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Records ManagementOperational Performance ReportingQuality ReviewBilling CalculationData Analysis
Soft Skills
Effective CommunicationTeam LeadershipProblem SolvingRelationship Building
Tools & Technologies
Company SoftwareDashboard Reporting Tools
Certifications & Qualifications
RHIT CertificationROI Certification
Industry Keywords
HealthcareClient OperationsConfidentialityProductivity ImprovementEmployee Training
About the role
Key responsibilities & impact- Responsible for meeting facility revenue goals on a consistent basis
- Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
- Identifies and recommends opportunities to increase productivity
- Complies with all release of information related functions, as stipulated by service agreement.
- Prepares weekly dashboard and month-end Operational performance reports
- Monitors productivity and quality to ensure high customer service satisfaction
- Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
- Assists in selecting, interviewing, hiring, training and terminating of employees
- Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
- Manages scheduling of onsite staff to include time off requests and payroll approval
- Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
- Maintains confidentiality by keeping all information seen and heard in the facility secure
- Provides input into the review and revision of site procedure
- Performs quality reviews and site evaluations as required by clients
- Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
- Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
- Reviews the requests to determine which encounters are being requested
- Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
- Captures the appropriate pages for the requested records, when appropriate
- Re-assembles the charts (if paper) for re-filing
- Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
- Documents the release of information in the patient medical record or other means determined by the facility.
- Calculates billing and prepares invoices, as needed
- Certifies medical records copies, when appropriate
- Attends all mandatory meetings and/or training sessions
- Ensures supplies are available at designated facility
- Submits company-related travel expense reports and original receipts to manager in a timely fashion
- Develops and maintains strong, professional relationship/partnership with the Client management team
- Runs reports and analyzes content to appropriately manage the operations
- Complies with and provides guidance on Company Policies, as identified in the Company Handbook
- Performs other appropriate duties, as assigned, to meet the needs of the department and the company
Requirements
What you’ll need- Bachelor’s Degree Preferred
- Prior Supervisory experience
- A valid driver’s license and a history of safe driving
- Ability to communicate effectively with clients, staff members and management.
- Experience with medical records or healthcare, beneficial.
- Knowledge of HIPAA privacy information standards, required.
- Medical terminology coursework, preferred
- RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
- Ability to travel to various assigned accounts
- Ability to report to work consistently with minimal unplanned schedule deviations
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Verisma Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2002 🏥 Healthcare ☁️ SaaS 📋 Compliance Healthcare
- SaaS
- Compliance Verisma is a healthcare technology company that provides cloud-based software and services to help healthcare organizations securely manage, exchange, and release clinical and administrative health information. Its solutions are focused on automating records workflows, ensuring regulatory compliance, and enabling secure data exchange between providers and partners. Client Operations Manager 🔥 3 minutes ago 🌵 Arizona, Colorado, +8 more states – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤝 Client Partner Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Responsible for meeting facility revenue goals on a consistent basis
- Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
- Identifies and recommends opportunities to increase productivity
- Complies with all release of information related functions, as stipulated by service agreement.
- Prepares weekly dashboard and month-end Operational performance reports
- Monitors productivity and quality to ensure high customer service satisfaction
- Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
- Assists in selecting, interviewing, hiring, training and terminating of employees
- Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
- Manages scheduling of onsite staff to include time off requests and payroll approval
- Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
- Maintains confidentiality by keeping all information seen and heard in the facility secure
- Provides input into the review and revision of site procedure
- Performs quality reviews and site evaluations as required by clients
- Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
- Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
- Reviews the requests to determine which encounters are being requested
- Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
- Captures the appropriate pages for the requested records, when appropriate
- Re-assembles the charts (if paper) for re-filing
- Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
- Documents the release of information in the patient medical record or other means determined by the facility.
- Calculates billing and prepares invoices, as needed
- Certifies medical records copies, when appropriate
- Attends all mandatory meetings and/or training sessions
- Ensures supplies are available at designated facility
- Submits company-related travel expense reports and original receipts to manager in a timely fashion
- Develops and maintains strong, professional relationship/partnership with the Client management team
- Runs reports and analyzes content to appropriately manage the operations
- Complies with and provides guidance on Company Policies, as identified in the Company Handbook
- Performs other appropriate duties, as assigned, to meet the needs of the department and the company 🎯 Requirements
- Bachelor’s Degree Preferred
- Prior Supervisory experience
- A valid driver’s license and a history of safe driving
- Ability to communicate effectively with clients, staff members and management.
- Experience with medical records or healthcare, beneficial.
- Knowledge of HIPAA privacy information standards, required.
- Medical terminology coursework, preferred
- RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
- Ability to travel to various assigned accounts
- Ability to report to work consistently with minimal unplanned schedule deviations Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Manager – Commercial Lines 🔥 18 minutes ago Trucordia 1001 - 5000 💼 Consulting ⚖️ Legal 📦 Logistics Website LinkedIn All Job Openings Client Manager managing insurance needs and relationships with clients at Trucordia. Leading renewals, providing consultative guidance, and overseeing onboarding of new accounts. 🇺🇸 United States – Remote 💵 $43 - $52 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤝 Client Partner Client Success Manager – Lead 🔥 1 hour ago FIS 10,000+ employees 💳 Fintech 🏦 Banking 🤝 B2B Website LinkedIn All Job Openings Director of Client Success serving as the primary liaison for FIS’ strategic accounts. Advocating for clients and ensuring solution adoption and satisfaction in fintech industry. 🇺🇸 United States – Remote 💵 $159.2k - $270.6k / year 💰 $8G Post IPO debt on 2025-05 ⏰ Full Time 🟠 Senior 🤝 Client Partner Client Manager 🔥 1 hour ago Dayforce 5001 - 10000 👥 HR Tech ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Client Manager overseeing operational success of SSI clients in healthcare revenue cycle. Building relationships, monitoring KPIs, and managing issues and resolutions. 🇺🇸 United States – Remote 💰 $1G Post-IPO Debt - Dayforce on 2024-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤝 Client Partner Client Network Manager 🔥 2 hours ago Dayforce 5001 - 10000 👥 HR Tech ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Client Network Manager responsible for managing client accounts and supplier networks to enhance service delivery in relocation. Collaborating across teams to meet client needs and drive satisfaction. 🇺🇸 United States – Remote 💵 $56.5k - $75k / year 💰 $1G Post-IPO Debt - Dayforce on 2024-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🤝 Client Partner Manager, Client Success 🔥 3 hours ago revology 11 - 50 🏥 Healthcare ⚕️ Healthcare Insurance 💳 Fintech Website LinkedIn All Job Openings Client Success Manager responsible for strategic client relationships and revenue cycle performance at a healthcare revenue cycle management firm. Collaborates with teams to ensure high-quality service and measurable value. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤝 Client Partner View More Client Partner Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs