Care Coordinator

• Support care management activities and assigned member teams to ensure services are delivered and continuity of care/member satisfaction is achieved
• Conduct member outreach by telephone and home visits
• Document care/service plans and related activities
• Engage members and discuss care plans, next steps, resources, questions, concerns, and ongoing education
• Coordinate care activities with healthcare and community providers, partners, members, and caregivers
• Respond to member and provider inquiries, requests, and concerns
• Communicate with care managers, practitioners, and others to facilitate member services
• Support service assessments and screenings and document member care needs
• Maintain member records in accordance with state and regulatory requirements
• Identify needs and make referrals to Care Managers, community-based organizations, and Disease Managers
• Provide education on available benefits and resources
• Perform other duties as assigned and comply with policies and standards

Care Coordinator supporting foster-care members through remote outreach for Centene healthcare plans

Care Coordinator II

Care Coordinator supporting foster-care members through telephone outreach and home visits for Centene, a healthcare solutions provider. Coordinating care plans, referrals, education, and member records.

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
• Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
• Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
• Support care coordination goals by staying on schedule with monthly outreach targets.
• Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
• Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.
• Document all patient interactions in real time using the care coordination platform.
• Maintain HIPAA compliance in all patient communications and documentation.
• Maintain accurate, real-time documentation to support care coordination goals.

Licensed Vocational Nurse Care Coordinator managing patient outreach and care.

Licensed Vocational Nurse, Care Coordinator

Licensed Vocational Nurse Care Coordinator managing a panel of patients for health coaching and outreach. Collaborating across teams to ensure continuity of care in a remote work environment.

• Providing direct care to mothers and children who have experienced trauma
• Building rapport with families while maintaining professional boundaries at all times
• Providing residents with transportation and helping with homework, applications, etc.
• Performing and documenting all room, chore, and safety checks
• Administering breathalyzers and urinary analysis and responding to crisis situations
• Enforcing residential meetings, chores, meal preparation, and quiet hours
• Providing assistance and support to help residents remain or return to independence
• Receiving, inspecting, sorting, washing, and putting away donations
• Documenting daily notes and incident reports in an online client database
• Maintaining reliability and dependability through a commitment to schedule and tasks
• Performing other appropriate duties as assigned

Relief Resident Care Coordinator providing support to mothers and children at Mountain Home

Relief Resident Care Coordinator

Relief Resident Care Coordinator providing support to mothers and children who have experienced trauma at Mountain Home. Responsibilities include direct care, transportation, and maintaining thorough documentation.

• Works with care management team on administrative care management activities including performing outreach, answering inbound calls, and scheduling services
• Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines
• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling, and ongoing education for both the member and provider throughout care/service
• May apply in-depth knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures and protocols
• Applies in-depth knowledge of care management support activities including care plans and community resources
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Works with care management team on escalating requests and inquiries to management
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
• May support training of new hires
• Performs other duties as assigned
• Complies with all policies and standards

Care Management Support Coordinator supporting clinical NICU teams

Care Management Support Coordinator III

Care Management Support Coordinator supporting clinical NICU teams and handling administrative care management activities. Providing outreach, resolving issues, and connecting members to resources during their care journey.

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
• Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
• De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
• Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

Care Coordinator managing patient communications for digestive health at Oshi Health

Care Coordinator managing patient communications for digestive health at Oshi Health. Serving as the first point of contact for patients navigating their digestive health journey.

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Care Coordinator at DaVita managing patient resources and referrals

Care Coordinator at DaVita managing patient resources and referrals. Collaborating with Nurse Practitioners and RN Case Managers to ensure high-quality care for complex patients.

Care Coordinator jobs in Montana

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Care Coordinator II

Licensed Vocational Nurse, Care Coordinator

Relief Resident Care Coordinator

Care Management Support Coordinator III

Care Coordinator

Care Coordinator