Care Management Support Coordinator III

Centene Corporation

Care Management Support Coordinator supporting clinical NICU teams and handling administrative care management activities. Providing outreach, resolving issues, and connecting members to resources during their care journey.

Posted 7/8/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $35 per hourWebsite

About the role

Key responsibilities & impact

Works with care management team on administrative care management activities including performing outreach, answering inbound calls, and scheduling services
Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines
Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling, and ongoing education for both the member and provider throughout care/service
May apply in-depth knowledge of assigned health plan(s) activities and resources
Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures and protocols
Applies in-depth knowledge of care management support activities including care plans and community resources
Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
Works with care management team on escalating requests and inquiries to management
Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
May support training of new hires
Performs other duties as assigned
Complies with all policies and standards

Requirements

What you’ll need

Minimum of 2+ years experience directly supporting clinical NICU teams
Requires a High School diploma or GED
2 - 4 years of related experience

Benefits

Comp & perks

competitive pay
health insurance
401K and stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Member Record DocumentationCare Plan ProceduresAdministrative SupportOnboarding ProcessesCommunity Resource Knowledge

Soft Skills

CommunicationProblem-SolvingInterpersonal SkillsOrganizational Skills

Certifications

High School DiplomaGED