Care Coordinator

• Review records and assist with patient consent, initial screening, and virtual health visits
• Prepare and maintain registration information
• Troubleshoot and assist patients to ensure successful virtual connections
• Provide support to providers and assigned clinics
• Recognize urgent situations and implement appropriate procedures
• Communicate pertinent information for upcoming visits
• Meet productivity standards using assigned resources and organizational protocols
• Provide technical support to patients and caregivers using computers and mobile devices
• Assist with downloading and navigating the virtual health client and virtual care services
• Modify and schedule virtual care appointments in Capstone
• Assess situations and provide appropriate technical and process solutions
• Resolve caller inquiries according to department protocols, escalating when appropriate
• Follow up on messages through satisfactory completion or escalation
• Make outbound calls to offer proactive technical support
• Develop understanding of policies and exercise judgment outside standard protocols

Virtual Care Coordinator connecting oncology patients with Moffitt’s telemedicine services

Virtual Care Coordinator

Virtual Care Coordinator connecting oncology patients with Moffitt’s telemedicine services. Supporting patient registration, virtual visits, scheduling, and technical troubleshooting.

• Lead the daily operations and workflow of the UM Coordinator team to ensure timely processing of authorization requests.
• Serve as the primary resource and subject matter expert for UM Coordinators, providing guidance, coaching, and support on complex cases and operational issues.
• Assist leadership with onboarding, training, mentoring, and ongoing development of new and existing UM Coordinators.
• Monitor team productivity, work queues, turnaround times, and workload distribution to ensure compliance with regulatory and organizational standards.
• Receive, review, and process incoming requests for authorization of medical services.
• Coordinate with providers, members, and internal clinical staff to obtain required documentation for utilization reviews.
• Enter authorization requests, updates, and determinations into the utilization management system accurately and efficiently.
• Track and monitor pending authorizations to ensure timely processing and communication of decisions.
• Collaborate with UM nurses and physicians to facilitate medical necessity reviews and ensure adherence to clinical guidelines.
• Communicate authorization determinations (approvals, modifications, or denials) to providers and members within required regulatory timeframes.
• Perform quality reviews of authorization documentation and identify opportunities for process improvement.
• Assist leadership with audits, regulatory readiness, accreditation activities, and quality improvement initiatives.
• Escalate complex operational or system issues to management and recommend process improvements to enhance efficiency and service quality.
• Act as a liaison between internal departments, providers, health plans, and external vendors to resolve issues and improve collaboration.
• Assist with reporting, metrics tracking, and monitoring of key performance indicators (KPIs).
• Promote compliance with NCQA, CMS, state and federal regulations, health plan requirements, and organizational policies.
• Maintain strict adherence to HIPAA and confidentiality standards.

Lead Utilization Management Coordinator overseeing daily operations and team workflow

Lead, Care Coordinator

Lead Utilization Management Coordinator at NeueHealth managing the UM Coordinator team and authorizations. Ensuring compliance and operational efficiency in healthcare service delivery.

• Conduct comprehensive telehealth intake assessments, including clinical screenings and information gathering, to determine client needs and appropriate program placement
• Coordinate closely with Admissions, Business Development, and Telehealth Clinical teams to ensure a smooth transition from intake through treatment initiation
• Apply professional judgment to review client assessments and assist in identifying appropriate services, treatment recommendations, and care pathways
• Serve as a key point of contact for internal teams to support communication and coordination of telehealth services
• Provide clients with education on program expectations, treatment processes, and available services
• Conduct scheduled individual check-ins or supportive sessions to monitor progress, address barriers to care, and reinforce treatment goals
• Assist therapists with treatment planning, client assignments, and coordination of services within the telehealth program
• Promote client engagement, accountability, and retention throughout the treatment experience
• Maintain accurate, timely, and complete documentation related to client intakes, care coordination activities, and treatment updates within required systems
• Ensure all documentation complies with organizational policies, regulatory requirements, and confidentiality standards
• Communicate updates and client progress with internal teams through systems such as Salesforce and the electronic medical record
• Participate in team meetings, case reviews, and program initiatives to support the ongoing development of telehealth services

Telehealth Care Coordinator supporting clients through their treatment journey

Telehealth Care Coordinator

Telehealth Care Coordinator assisting clients with intake, care coordination, and support. Collaborating with a multidisciplinary team to ensure effective treatment and documentation management.

• Conduct patient outreach and engagement activities for assigned patient populations
• Assist patients in navigating healthcare services and overcoming barriers to care
• Coordinate care transitions following hospitalizations, emergency department visits, and specialty care encounters
• Facilitate communication among primary care providers, specialists, behavioral health providers, and community partners
• Monitor patient adherence to treatment plans and follow-up recommendations
• Assist patients with appointment scheduling and transportation arrangements as needed
• Participate in development and implementation of individualized care plans
• Assist with risk stratification and identification of patients requiring care management services
• Support enrollment and ongoing management of patients participating in CCM, APCM and RPM programs
• Monitor patients with chronic conditions and provide education on disease self-management
• Document care coordination activities in the electronic health record and care management platforms
• Collaborate with referral staff to address barriers preventing patients from receiving recommended services
• Screen patients for social needs, including food insecurity, housing instability, transportation needs, financial barriers, and utility assistance needs
• Connect patients to community resources and social service agencies
• Advocate for patients experiencing barriers that negatively impact health outcomes
• Support initiatives designed to improve HEDIS, UDS, and value-based performance measures
• Participate in outreach campaigns for preventive screenings and chronic disease management
• Assist with annual wellness visits and care gap closure activities
• Prepare reports and track performance metrics as assigned
• Document all patient interactions accurately and timely in the electronic health record
• Maintain patient confidentiality in accordance with HIPAA and organizational policies
• Complete required reports, registries, and care management documentation within established timelines
• Monitor assigned work queues and ensure timely resolution of patient needs
• Demonstrate commitment to organizational compliance and quality standards by following established policies and procedures, maintaining regulatory requirements, participating in quality improvement efforts, and reporting concerns through appropriate channels

Chronic Care Coordinator improving patient outcomes through care management at PanCare of Florida

Chronic Care Coordinator

Chronic Care Coordinator at PanCare of Florida providing patient-centered, team-based care coordination. Ensuring safe medication use and connecting patients with essential resources while supporting chronic care management.

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
• Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
• De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
• Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

Care Coordinator managing patient communications for digestive health at Oshi Health

Care Coordinator managing patient communications for digestive health at Oshi Health. Serving as the first point of contact for patients navigating their digestive health journey.

• Assess and evaluate member's needs and requirements to achieve and/or maintain optimal wellness state
• Guide members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
• Connect members with quality services to promote their ultimate well-being and drive health outcomes
• Visit Medicaid members in their homes, Assisted Living Facilities, and/or Long Term Care Facilities and other care settings
• Ensure members are receiving services in the least restrictive setting
• Plan and implement interventions to meet member needs
• Coordinate services and monitor case management plans against member's personal goals
• Guide members/families towards resources appropriate for their care
• Facilitate interactions with other payer sources, providers, interdisciplinary teams and others involved in the member's care

Field Care Coordinator assessing member needs and guiding them to wellness resources

Field Care Coordinator

Field Care Coordinator assessing and evaluating member needs while connecting them to appropriate care resources. Collaborating with interdisciplinary teams to improve health outcomes for Medicaid members in Florida.

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
• Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Excellent customer service skills demonstrated by positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Care Coordinator managing patient care for Ennoble Care in Orlando, FL

Care Coordinator managing patient care for Ennoble Care in Orlando, FL. Remote role transitioning to the Orlando office once built.

Care Coordinator jobs in Florida

See all jobs on JobTailor

Virtual Care Coordinator

Lead, Care Coordinator

Telehealth Care Coordinator

Chronic Care Coordinator

Care Coordinator

Field Care Coordinator

Care Coordinator