Telehealth Care Coordinator

Banyan Treatment Centers

Telehealth Care Coordinator assisting clients with intake, care coordination, and support. Collaborating with a multidisciplinary team to ensure effective treatment and documentation management.

Posted 7/21/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting telehealth intake assessments and coordinating care pathways while ensuring compliance with regulatory standards. Proficient in client education, documentation, and collaboration within multidisciplinary teams to enhance treatment engagement and outcomes.

Highest-signal resume keywords

Telehealth Intake AssessmentsBehavioral Health ExperienceClient EducationDocumentation ComplianceMultidisciplinary Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical ScreeningCare CoordinationTreatment PlanningClient Progress MonitoringRegulatory Compliance

Soft Skills

Strong Communication SkillsOrganizational SkillsClient Engagement

Tools & Technologies

SalesforceElectronic Medical Record

Certifications & Qualifications

Associate's Degree in Social WorkAssociate's Degree in Psychology

Industry Keywords

Healthcare Code of EthicsConfidentiality RegulationsJoint Commission StandardsSubstance Use Disorder Treatment

About the role

Key responsibilities & impact

Conduct comprehensive telehealth intake assessments, including clinical screenings and information gathering, to determine client needs and appropriate program placement
Coordinate closely with Admissions, Business Development, and Telehealth Clinical teams to ensure a smooth transition from intake through treatment initiation
Apply professional judgment to review client assessments and assist in identifying appropriate services, treatment recommendations, and care pathways
Serve as a key point of contact for internal teams to support communication and coordination of telehealth services
Provide clients with education on program expectations, treatment processes, and available services
Conduct scheduled individual check-ins or supportive sessions to monitor progress, address barriers to care, and reinforce treatment goals
Assist therapists with treatment planning, client assignments, and coordination of services within the telehealth program
Promote client engagement, accountability, and retention throughout the treatment experience
Maintain accurate, timely, and complete documentation related to client intakes, care coordination activities, and treatment updates within required systems
Ensure all documentation complies with organizational policies, regulatory requirements, and confidentiality standards
Communicate updates and client progress with internal teams through systems such as Salesforce and the electronic medical record
Participate in team meetings, case reviews, and program initiatives to support the ongoing development of telehealth services

Requirements

What you’ll need

Associate's degree or higher in Social Work, Psychology, or another related Human Services field
Two to three years of work experience in behavioral health, mental health, and/or substance use disorder treatment settings, preferred
Adherence to the Healthcare Code of Ethics and professional standards of conduct
Knowledge of state and federal confidentiality regulations
Familiarity with Joint Commission standards and documentation expectations
Strong organizational, communication, and clinical support skills
Ability to work effectively as part of a multidisciplinary treatment team

Benefits

Comp & perks

Medical, dental, and vision insurance
Life insurance
Short- and long-term disability coverage
401(k) with employer match
Paid time off and holidays
Employee assistance and wellness programs