Business Operations

• Leading and co-leading requirements workshops and fit-gap sessions with commercial, operations, and finance stakeholders across multiple countries
• Mapping current-state OTC processes and designing future-state processes that can scale globally
• Partnering with the Implementation Specialist to maximise out-of-the-box ERP functionality and push back on unnecessary customisation
• Getting deep into trade agreements, pricing logic, and rebate structures
• Owning functional specs, SOPs, and process documentation
• Building and executing test scripts; reviewing results and driving fixes before go-live
• Creating training materials and leading sessions for the people who will live in these processes every day
• Supporting hypercare through go-live and beyond

Business Process Lead – Order to Cash

• Leading and co-leading requirements workshops and fit-gap sessions with finance stakeholders across multiple countries and regions
• Translating country-specific business realities into clean, scalable process designs that hold up globally
• Partnering with the Implementation Specialist to build solutions that maximise standard functionality and minimise expensive customisation
• Owning the Finance process documentation — future-state design, functional specs, and SOPs
• Building and executing test scripts; reviewing results and driving fixes before go-live
• Creating training materials and leading sessions for the teams who will live in these processes every day
• Supporting hypercare through go-live

Finance Business Process Lead

• Develop and implement a Business Operations category plan that aligns with business priorities
• Identify and deliver cost reduction, value creation, and efficiency opportunities
• Lead end-to-end Business Operations sourcing events (RFx’s) in line with related policies and business requirements
• Define Business Operations sourcing strategies, evaluation criteria, and negotiation approaches
• Negotiate commercial terms, pricing models, and contractual frameworks
• Ensure robust supplier selection and due diligence, including ESG considerations
• Translate business needs into procurement strategies and sourcing activities
• Drive adoption of procurement best practices across the organisation
• Support strategic supplier relationships
• Identify and drive supplier innovation and continuous improvement initiatives
• Identify supplier risks and propose countermeasures
• Ensure sourcing events fully comply with related policies, legal standards, and audit requirements
• Maintain accurate documentation and audit-ready sourcing records
• Track and report procurement benefits (hard savings, cost avoidance, value-add)
• Support budgeting and forecasting activities with Finance
• Monitor category spend and identify optimisation opportunities
• Manage Category Specialists to support category strategies and sourcing events
• Develop an environment of continuous improvement where the team can challenge the status quo and identify opportunities for improvement
• Contribute to the drafting and review of contracts in collaboration with Legal and the business stakeholders
• Support stakeholders from a Procurement perspective with the creation of a business case to enter into a contract for specific services/goods
• Work with Indirect Sourcing colleagues on achieving departmental objectives

Category Manager – Indirect Sourcing

• Managing and refreshing recurring governance and oversight reports and dashboards
• Supporting reporting cycles aligned to ILT and executive governance forums
• Ensuring data accuracy, consistency, and readiness for leadership reviews
• Scheduling and coordinating project and governance reviews
• Triaging daily incoming governance requests and issues
• Tracking actions, decisions, and follow-ups across governance forums and ad hoc inquiries
• Providing day-to-day operational support to keep governance processes running efficiently
• Preparing review materials for ILT project reviews and applicable insights to support study selections
• Coordinating cross-functional inputs to ensure review readiness
• Identifying opportunities to optimize governance and reporting processes
• Delivering actionable insights and tactical, data-driven recommendations to business leaders
• Contributes to the development of business strategies and operational plans
• Collects and analyzes data to measure performance and identify opportunities for improvement
• Identifies process or system inefficiencies, investigates root causes, and recommends practical solutions to enhance business outcomes
• Partners with stakeholders to translate business needs into clear requirements
• Supports or leads impact assessments of system or process changes and contributes to testing and implementation planning
• Prepares and/or organizes business reports, dashboards, and summaries that enable informed decision-making by business unit leaders and executives
• Collaborates with management to align on priorities and deliverables
• Supports or leads assigned initiatives, ensuring timely execution and measurable outcomes
• Provides foundational support across systems and processes, ensuring smooth operations, data integrity, and user access compliance
• Develops and distributes business communications, presentations, and training materials
• May contribute to or lead the creation of functional policies, procedures, FAQs, and user documentation
• Works cross-functionally to support or manage projects

Business Operations Specialist

• Improve day to day processes: map current ways of working, spot inefficiencies and help redesign workflows so they are simpler, clearer and easier to follow
• Build practical solutions: create and support workflows and automations using Microsoft 365 tools such as Power Automate, Power Apps, SharePoint and Teams
• Turn problems into improvements: carry out root cause analysis, document findings clearly and help translate issues into realistic, useful changes
• Support delivery across teams: work with colleagues across the organisation to improve handovers, reduce duplication and make processes more joined up
• Help reduce manual effort: identify repetitive tasks and opportunities for automation that save time and improve quality
• Track what works: support the team to measure improvements, monitor progress and show where changes are making a real difference
• Work closely with stakeholders: gather requirements, understand pain points and help shape solutions that work in practice
• Contribute to continuous improvement: support a culture of better ways of working and help teams identify where processes can be improved

Business Process and Automation Analyst

• Own the operating model – establish leadership cadence, governance frameworks, and executive reporting
• Lead financial strategy in partnership with Finance – budgeting, forecasting, cost optimisation, and vendor/commercial oversight
• Shape workforce strategy – headcount planning, location strategy, and organisational design
• Drive performance – define KPIs and deliver continuous improvement across processes and tooling
• Enable senior decision-making – translate data into clear insights and executive-level communications
• Deliver strategic initiatives – coordinate COO and enterprise priorities across Engineering

Senior Manager, Business Operations, Management

• Lead Operational Intelligence engagements at the intersection of process, people, data, and technology.
• Translate complex business challenges into practical, scalable solutions.
• Oversee work across process modelling, workflow automation, low-code platforms, and AI-enabled capabilities.
• Take full ownership of delivery quality, pace, and outcomes.
• Build trusted relationships with senior stakeholders, steering decision-making and ensuring real value and adoption of solutions.
• Develop our people and capability through coaching, role-modelling best practices, and contributing to the growth of the Op-i practice.
• Lead client engagements centred on establishing, scaling, and embedding BPM capabilities.
• Combine BPM expertise with strong advisory and commercial skills to help clients design sustainable process-led operating models.

Manager – Business Process Management, Operational Intelligence

• Lead and develop core IT teams (Business Applications, Infrastructure, Dev Ops)
• Define team objectives, drive performance and support capability and succession planning
• Oversee applications to ensure compliance, integration, effective upgrades, vendor management, and strategic alignment
• Manage application roadmap, upgrades, vendors and data consistency
• Partner with Service Delivery to ensure smooth operations and user satisfaction
• Own the lifecycle, performance, and optimisation of enterprise applications (e.g. PLM, MES, CRM, HR, Finance, M365, Power BI)
• Enable DevOps, CI/CD, automation and Infrastructure as Code (IaC) practices
• Align IT systems with cybersecurity standards and risk management requirements
• Collaborate with business stakeholders to deliver IT solutions and drive transformation
• Ensure systems and processes comply with GDPR, UK defence sector regulations, export control and security requirements
• Perform other related duties as required

IT Business Systems Manager

• You’ll own: The Ways of Working Log - keep it tidy and up to date, run regular reviews, ensure actions are delegated to the right owners and followed through.
• Notion support for the team - be the first port of call for questions, keep team training current as things evolve, support colleagues with building pages and databases, and help keep our workspace healthy.
• Tech stack - auditing our tech stack database, keeping it accurate, and helping ensure access is correct across the business.
• You'll support the Business Ops Lead with: Improving our Notion workspace - database hygiene, structure, permissions, templates, and "single source of truth" standards.
• Knowledge management - keeping the SOP library current with lightweight governance (review cadence, archiving old docs).
• Meeting practices - supporting the team to run better meetings: improving recurring meeting structures, building templates and tools for agendas and embedding good habits so teams can run them well themselves (rather than us running them on their behalf).
• Notion onboarding & training delivery - bite-size sessions, refreshers, and docs for new starters and the wider team.
• Maintaining our core business operating system - workflows, SOPs, dashboards, meeting rhythms and decision logs so nothing slips.
• Driving AI adoption day-to-day - helping identify high-value use cases, test prompts/playbooks, and support teams to embed AI responsibly.
• Designing and delivering lightweight automations - to remove admin and reduce manual updates (using tools like Make, Zapier or n8n where appropriate).
• Operational execution - turning ideas into clear tasks, projects, follow-ups and comms so momentum stays high.
• Improving data quality and reporting across our key operational databases so we can trust what we're looking at.

Business Operations Executive

• Maintaining accurate and confidential HR records and databases.
• Performing periodic audits of HR files to ensure all required documents are correctly filed.
• Assisting with candidate communications during recruitment and onboarding.
• Supporting annual processes such as performance reviews and engagement surveys.
• Coordinating training and learning and development activity.
• Supporting day to day HR operations, including responding to general staff queries and signposting to relevant policies.
• Supporting the smooth day to day running of the office, including managing office supplies and keeping shared spaces tidy and well stocked.
• Acting as a point of contact for vendors and service providers, and supporting the management of those relationships.
• Assisting with compliance processes such as data protection, health and safety, and insurance renewals, and helping to maintain organisational systems.
• Supporting the operations team with projects and initiatives, including audit preparation.
• Providing general administrative support to the wider team as required.

Business Operations Assistant

• Drives the optimisation of Data Services business processes to significantly enhance productivity and streamline operations.
• Ensure that sales users are proficient in best practice processes, enabling them to perform their roles efficiently.
• Leverage data to drive strategic recommendations for improvements and oversee the successful implementation of complex business process or system solutions.
• Support the wider Business Process and Systems Specialist Team with complex project work and insights.
• Research and analyse the brands existing business processes using data to support the identification of areas for improving efficiency and reducing deal cycle time, creating increased alignment across data services.
• Support requirements gathering across sales and operations initiatives, working with stakeholders to help translate business needs into detailed JIRA tickets and user stories that enable efficient and high‑quality delivery.
• Develop and present business cases for process improvements, ensuring alignment with business priorities and Data Services Sales Operations objectives.
• Act as a subject‑matter expert for sales processes and systems, ensuring best‑practice adoption across Data Services sales users.
• Use data, reporting, and Salesforce dashboards to evidence issues, track performance, and support continuous improvement recommendations.
• Own and manage the delivery of process and system changes from concept through deployment, partnering with the wider Data Services Sales Operations Team as required.
• Develop, document, and maintain standard operating procedures to ensure consistent, scalable, and well‑governed processes.
• Lead change communications, ensuring clear cascade of process updates and system impacts to sales users and the Data Services Sales Operations Team.
• Oversee UAT processes and functional testing, including test scenario creation, execution support, and issue triage to ensure robust releases.
• Monitor and address data quality issues, ensuring systems support accurate reporting, reliable insights, and effective decision‑making.

Senior Business Process & Systems Specialist

• Provide pro-active support to the Executive Committee, Board and Managing Partner to support the delivery of the strategy
• Diary management, organisation of Board and ExCo meetings
• Coordination and preparation of monthly and quarterly reports and agendas
• Coordination of Partner SDR reviews and check-ins
• Acting as liaison between internal and external stakeholders in relation to the Board and its committees
• Management and development of Fire evacuation, First Aid & DSE procedures
• Day to day office management
• Co-ordinating and maintaining a compliant policy library

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