Business Operations

• Own and manage the organisation's core business systems (SharePoint, Miro, HubSpot, PandaDoc and others), including configuration, user life-cycle, integrations and compliance posture
• Define and enforce access control policies, role-based permissions and joiner/mover/leaver procedures across all platforms, including conducting periodic access reviews
• Develop and operationalise compliance-aligned processes including data retention, GDPR obligations and audit-readiness activities
• Build and maintain standard operating procedures for system lifecycle events (new system onboarding, configuration changes, project creation, team changes, leavers, etc.)
• Ensure systems governance and ownership processes across the organisation are forward-compatible with future ISO 27001 and SOC 2 compliance efforts
• Act as the single point of accountability for system governance, working with stakeholders across the business to keep controls practical and proportionate
• Maintain controlled documentation for system configuration, compliance procedures and information handling
• Lead the compliance and governance evaluation when new tools or systems are introduced, ensuring they meet organisational standards before adoption
• Own vendor risk assessment for SaaS and third-party platforms, including due diligence on security posture, data handling and contractual compliance
• Set technical and governance guardrails for business-built tools, low-code applications and internal prototypes — giving teams safe paths to build and ship without creating shadow IT or orphaned systems
• Provide data-boundary clarity for Client on-boarding, Change Management, Disaster Recovery and Business Continuity workstreams

Business Systems Manager

• Drive high-priority initiatives across the business.
• Work with leadership to solve business and product challenges.
• Build new teams, processes, and capabilities as the company grows.
• Lead cross-functional projects from planning through execution.
• Research new markets, products, and business opportunities.
• Improve how we operate by identifying problems and implementing practical solutions.
• Take ownership of projects and deliver meaningful business outcomes.

Business Operations Associate

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Senior Specialist, Strategy and Business Operations

• Support the definition of long-term improvement plans across Motorway operations, clearly articulating how these initiatives will enhance the overall seller experience.
• Deep dive into operational, financial, and product data to diagnose problems, build financial models, and uncover both short-term quick wins and long-term strategic opportunities across the seller journey (from enquiry through to post-sale).
• Lead major new and existing initiatives from concept through to delivery, taking full responsibility for the realisation of business case goals and course-correcting as required.
• Coordinate and drive delivery across partner teams (including product/tech, marketing, finance, and commercial teams), setting clear KPIs and phased goals to ensure all stakeholders meet their deliverables.
• Define, prioritise, and track initiatives that drive measurable impact across revenue, CX, and cost, establishing robust tracking frameworks and success metrics.
• Drive automation and process improvements to reduce manual work. Actively explore and apply emerging technologies, including AI tools, to improve workflows, decision-making, and operational scalability.
• Simplify highly complex operational problems and translate them into clear, actionable roadmaps and business cases for senior leadership and cross-functional partners.

Business Operations Manager

• Leading and co-leading requirements workshops and fit-gap sessions with commercial, operations, and finance stakeholders across multiple countries
• Mapping current-state OTC processes and designing future-state processes that can scale globally
• Partnering with the Implementation Specialist to maximise out-of-the-box ERP functionality and push back on unnecessary customisation
• Getting deep into trade agreements, pricing logic, and rebate structures
• Owning functional specs, SOPs, and process documentation
• Building and executing test scripts; reviewing results and driving fixes before go-live
• Creating training materials and leading sessions for the people who will live in these processes every day
• Supporting hypercare through go-live and beyond

Business Process Lead – Order to Cash

• Leading and co-leading requirements workshops and fit-gap sessions with finance stakeholders across multiple countries and regions
• Translating country-specific business realities into clean, scalable process designs that hold up globally
• Partnering with the Implementation Specialist to build solutions that maximise standard functionality and minimise expensive customisation
• Owning the Finance process documentation — future-state design, functional specs, and SOPs
• Building and executing test scripts; reviewing results and driving fixes before go-live
• Creating training materials and leading sessions for the teams who will live in these processes every day
• Supporting hypercare through go-live

Finance Business Process Lead

• Develop and implement a Business Operations category plan that aligns with business priorities
• Identify and deliver cost reduction, value creation, and efficiency opportunities
• Lead end-to-end Business Operations sourcing events (RFx’s) in line with related policies and business requirements
• Define Business Operations sourcing strategies, evaluation criteria, and negotiation approaches
• Negotiate commercial terms, pricing models, and contractual frameworks
• Ensure robust supplier selection and due diligence, including ESG considerations
• Translate business needs into procurement strategies and sourcing activities
• Drive adoption of procurement best practices across the organisation
• Support strategic supplier relationships
• Identify and drive supplier innovation and continuous improvement initiatives
• Identify supplier risks and propose countermeasures
• Ensure sourcing events fully comply with related policies, legal standards, and audit requirements
• Maintain accurate documentation and audit-ready sourcing records
• Track and report procurement benefits (hard savings, cost avoidance, value-add)
• Support budgeting and forecasting activities with Finance
• Monitor category spend and identify optimisation opportunities
• Manage Category Specialists to support category strategies and sourcing events
• Develop an environment of continuous improvement where the team can challenge the status quo and identify opportunities for improvement
• Contribute to the drafting and review of contracts in collaboration with Legal and the business stakeholders
• Support stakeholders from a Procurement perspective with the creation of a business case to enter into a contract for specific services/goods
• Work with Indirect Sourcing colleagues on achieving departmental objectives

Category Manager – Indirect Sourcing

• Managing and refreshing recurring governance and oversight reports and dashboards
• Supporting reporting cycles aligned to ILT and executive governance forums
• Ensuring data accuracy, consistency, and readiness for leadership reviews
• Scheduling and coordinating project and governance reviews
• Triaging daily incoming governance requests and issues
• Tracking actions, decisions, and follow-ups across governance forums and ad hoc inquiries
• Providing day-to-day operational support to keep governance processes running efficiently
• Preparing review materials for ILT project reviews and applicable insights to support study selections
• Coordinating cross-functional inputs to ensure review readiness
• Identifying opportunities to optimize governance and reporting processes
• Delivering actionable insights and tactical, data-driven recommendations to business leaders
• Contributes to the development of business strategies and operational plans
• Collects and analyzes data to measure performance and identify opportunities for improvement
• Identifies process or system inefficiencies, investigates root causes, and recommends practical solutions to enhance business outcomes
• Partners with stakeholders to translate business needs into clear requirements
• Supports or leads impact assessments of system or process changes and contributes to testing and implementation planning
• Prepares and/or organizes business reports, dashboards, and summaries that enable informed decision-making by business unit leaders and executives
• Collaborates with management to align on priorities and deliverables
• Supports or leads assigned initiatives, ensuring timely execution and measurable outcomes
• Provides foundational support across systems and processes, ensuring smooth operations, data integrity, and user access compliance
• Develops and distributes business communications, presentations, and training materials
• May contribute to or lead the creation of functional policies, procedures, FAQs, and user documentation
• Works cross-functionally to support or manage projects

Business Operations Specialist

• Improve day to day processes: map current ways of working, spot inefficiencies and help redesign workflows so they are simpler, clearer and easier to follow
• Build practical solutions: create and support workflows and automations using Microsoft 365 tools such as Power Automate, Power Apps, SharePoint and Teams
• Turn problems into improvements: carry out root cause analysis, document findings clearly and help translate issues into realistic, useful changes
• Support delivery across teams: work with colleagues across the organisation to improve handovers, reduce duplication and make processes more joined up
• Help reduce manual effort: identify repetitive tasks and opportunities for automation that save time and improve quality
• Track what works: support the team to measure improvements, monitor progress and show where changes are making a real difference
• Work closely with stakeholders: gather requirements, understand pain points and help shape solutions that work in practice
• Contribute to continuous improvement: support a culture of better ways of working and help teams identify where processes can be improved

Business Process and Automation Analyst

• Own the operating model – establish leadership cadence, governance frameworks, and executive reporting
• Lead financial strategy in partnership with Finance – budgeting, forecasting, cost optimisation, and vendor/commercial oversight
• Shape workforce strategy – headcount planning, location strategy, and organisational design
• Drive performance – define KPIs and deliver continuous improvement across processes and tooling
• Enable senior decision-making – translate data into clear insights and executive-level communications
• Deliver strategic initiatives – coordinate COO and enterprise priorities across Engineering

Senior Manager, Business Operations, Management

• Lead Operational Intelligence engagements at the intersection of process, people, data, and technology.
• Translate complex business challenges into practical, scalable solutions.
• Oversee work across process modelling, workflow automation, low-code platforms, and AI-enabled capabilities.
• Take full ownership of delivery quality, pace, and outcomes.
• Build trusted relationships with senior stakeholders, steering decision-making and ensuring real value and adoption of solutions.
• Develop our people and capability through coaching, role-modelling best practices, and contributing to the growth of the Op-i practice.
• Lead client engagements centred on establishing, scaling, and embedding BPM capabilities.
• Combine BPM expertise with strong advisory and commercial skills to help clients design sustainable process-led operating models.

Business Operations jobs in United Kingdom

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