Business Operations Specialist

ICON plc

Business Operations Specialist at ICON responsible for optimizing business operations within the healthcare sector. Supporting governance, performance measurement, and reporting processes.

Posted 6/10/2026full-timeReading • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing and refreshing recurring governance and oversight reports and dashboards
Supporting reporting cycles aligned to ILT and executive governance forums
Ensuring data accuracy, consistency, and readiness for leadership reviews
Scheduling and coordinating project and governance reviews
Triaging daily incoming governance requests and issues
Tracking actions, decisions, and follow-ups across governance forums and ad hoc inquiries
Providing day-to-day operational support to keep governance processes running efficiently
Preparing review materials for ILT project reviews and applicable insights to support study selections
Coordinating cross-functional inputs to ensure review readiness
Identifying opportunities to optimize governance and reporting processes
Delivering actionable insights and tactical, data-driven recommendations to business leaders
Contributes to the development of business strategies and operational plans
Collects and analyzes data to measure performance and identify opportunities for improvement
Identifies process or system inefficiencies, investigates root causes, and recommends practical solutions to enhance business outcomes
Partners with stakeholders to translate business needs into clear requirements
Supports or leads impact assessments of system or process changes and contributes to testing and implementation planning
Prepares and/or organizes business reports, dashboards, and summaries that enable informed decision-making by business unit leaders and executives
Collaborates with management to align on priorities and deliverables
Supports or leads assigned initiatives, ensuring timely execution and measurable outcomes
Provides foundational support across systems and processes, ensuring smooth operations, data integrity, and user access compliance
Develops and distributes business communications, presentations, and training materials
May contribute to or lead the creation of functional policies, procedures, FAQs, and user documentation
Works cross-functionally to support or manage projects

Requirements

What you’ll need

Bachelor's degree in life sciences, business administration, or a related field
Strong organizational and time management skills, with the ability to manage multiple tasks and priorities effectively
Excellent communication skills, with the ability to work effectively with internal and external stakeholders
Detail-oriented and proactive, with a strong problem-solving mindset and a commitment to delivering high-quality results.

Benefits

Comp & perks

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingdashboard creationperformance measurementprocess optimizationimpact assessmentrequirements gatheringproject managementbusiness strategy developmentdata integrity

Soft Skills

organizational skillstime managementcommunication skillsproblem-solvingattention to detailproactivitystakeholder managementcollaborationleadershipadaptability

Certifications

Bachelor's degree