Business Operations

• Manage a portfolio of internal business processes for ACUHO-I.
• Execute against an established marketing plan and track marketing analytics to optimize campaigns.
• Serve as the primary liaison between ACUHO-I and its outsourced marketing and communications partner.
• Contribute to organizational efficiency and advancing marketing and brand awareness for the association.
• Work both independently and on cross-functional project teams applying industry knowledge and technical capabilities.

Business Operations Coordinator

• Drive process improvement initiatives
• Support the development of tools and processes linking Six Sigma services with business strategy
• Manage relationships with a segment of the business
• Oversee project funnel
• Align initiatives across service teams
• Establish intake and governance process for resource optimization
• Lead cross-functional teams on complex projects
• Monitor and communicate results of process improvement initiatives

Senior Consultant, Business Process – Transformation

• As an Audit Experienced Associate, you will be a key member of the CBIZ Risk and Advisory Team.
• You will participate in multiple engagements with public and private company clients usually in the mid-market ($100 million to $2 billion) range.
• You will participate in the development of internal audit and Sarbanes-Oxley compliance documentation and testing of processes and related controls around financial and operational risks.
• Assist with recognition of internal control weaknesses, lack of compliance with internal procedures and policies, or other processes that result in inadequate, inefficient, or ineffective operations.
• You may be responsible for supervising and reviewing associates’ work and providing constructive feedback.
• 3 days in office or at client site required

Business Process Audit Associate – Internal Audit, Risk Advisory

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Monitoring key business processes within ERIK business operations.
• Ensuring timely and accurate execution of project activities.
• Preparing reports and dashboards for leadership and internal stakeholders.
• Developing job aids, standard operating procedures, workflow documentation, and data visualization tools to support consistent business practices across the research enterprise, with a focus on continuous improvement, process standardization, and scalability aligned to operational excellence principles.
• Contributes to strategic planning efforts, supports process improvement initiatives, conducts data analysis and benchmarking, and leads or assists with special projects assigned.

Senior Business Operations Analyst

• Lead the evaluation and redesign of business processes to improve efficiency, accuracy, and scalability
• Analyze workflows at both detailed and enterprise levels to identify gaps, bottlenecks, and opportunities
• Use data and metrics to define baselines, measure performance, and validate improvements
• Partner cross-functionally to design and implement solutions that enhance the customer and employee experience
• Identify and drive automation and technology-enabled improvements where appropriate
• Build strong relationships and lead collaborative efforts across teams to ensure successful adoption of changes
• Coach leaders and teams on continuous improvement principles and foster a culture of accountability and innovation
• Establish governance, documentation, and KPIs to sustain improvements over time

Business Process Optimization Leader

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• As a Senior Audit Associate, you will be a key member of the CBIZ Risk and Advisory Team.
• You will participate in multiple engagements with public and private company clients.
• You will participate in the development of internal audit and Sarbanes-Oxley compliance documentation and testing of processes and related controls around financial and operational risks.
• Assist with recognition of internal control weaknesses, lack of compliance with internal procedures and policies, or other processes that result in inadequate, inefficient, or ineffective operations.
• You may be responsible for supervising and reviewing associates’ work and providing constructive feedback.
• 2-3 days in office or at client site required

Senior Business Process Audit Associate – Risk Advisory

• define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
• build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
• translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
• partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
• establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
• support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
• serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Senior Program Manager, Business Operations

• Lead and manage complex, cross-functional claims and medical management projects from initiation through execution and delivery.
• Serve as a strategic partner to Operations leadership, deeply integrating into business operations to drive impactful outcomes.
• Act as both Project Manager and Business Analyst, analyzing business workflows, policies, and rules to design and implement effective solutions.
• Function as a Product Owner, translating business needs into actionable requirements and overseeing solution development.
• Collaborate closely with IT teams to manage technical project components, ensuring alignment between business goals and system capabilities.
• Develop and maintain detailed project documentation, including project plans, process flows, requirements, and status reports.
• Responsible for managing the budget and/or financial implications of more complex projects
• Utilize data analytics and reporting tools to identify trends, solve problems, and drive continuous process improvement.
• Communicate complex technical concepts in clear, business-friendly language to stakeholders, including internal and external partners.
• Ensure projects are delivered on time, within scope, and aligned with strategic objectives.
• Group facilitation/presentation influencing various internal (these may be cross-functional/segment) and external parties (e.g., vendor management)

Senior Project Manager, Business Operations

• Lead or participate in managing and supporting the delivery of technology products and services for high‑profile business unit clients and contribute to large‑scale solution planning related to Technology Business Services
• Ensure service quality and cost effectiveness of solutions
• Review customer information with technology teams and implement technical initiatives for highly complex projects impacting multiple lines of business or the enterprise
• Understand and ensure compliance and risk management requirements for supported areas and partner with stakeholders to implement key risk initiatives
• Make decisions in complex and multifaceted situations requiring solid understanding of managing multiple medium‑sized technology development efforts, influencing broader work teams, and driving new initiatives
• Collaborate and consult with technology teams and senior management within the Technology Business Services functional area to resolve IT issues and deliver optimal solutions
• Provide guidance on leveraging new technologies to enhance delivery outcomes

Senior Technology Business Systems Consultant

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Conducting business process and systems analysis to identify opportunities to improve end‑to‑end data/workflows, tools, and operating models.
• Evaluating existing processes, systems, and data workflows to identify opportunities for improved efficiency.
• Creating corresponding solutions such as automated applications (Power Apps), workflow automation (Power Automate), and conversational AI agents/chatbots (Copilot Studio).
• Acting as a liaison between business stakeholders and technology partners to translate operational needs into practical solutions.
• Supporting system enhancements (if applicable) and contributing to scalable, well‑documented processes that improve transparency and efficiency.
• Reviewing and interpreting sales data and analyzing detailed pricing information with precision.
• Serving as a general business analyst focused on improving workflows and operating efficiency.

Business Operations Analyst – Treasury & Payment Solutions

• Manages the responsibility for the development, management and maintenance of business processes, programs, business planning, supplier relationships and performance.
• Manages and ensures accountability for assigned processes and programs, including customer experience, supplier performance and overall program success.
• Develops and maintains positive and objective supplier relationships with assigned established and prospective suppliers.
• Leads the supplier selection process, assists in supplier audits and partners in business procurement agreements, service level agreements and communicates potential changes related to supplier agreements or processes.
• Assist the leadership team in annual and long-range planning, updating/reporting on plan progress, and prioritizing future initiatives that impact and align with the vision, mission and goals of the company.
• Provides technical expertise for technology applications, production support, integrations and related business process workflows.
• Develops and maintains documentation and curriculum, including process workflows, job aids, modules, recordings, etc.
• Collaborates with other teams and departments to update and complete priority projects and initiatives.
• Acts as a consultant to Company if required.
• Maintains effective and ongoing communication with the key internal and external stakeholders, project team members and other stakeholders.
• Ensures excellence in customer service and acts as a point of contact to help resolve questions or problems related to the assignment.
• Works with Quality Assurance team to ensure timely completion of vendor reviews, prompt resolution of issues and assist in vendor selection.
• Assists the Strategy Integration Director with business plan, processes, guidelines and budget and assists with supplier and process related costs, and helps the Business Process Manager identify risks and mitigate strategies related to processes.
• Participates in professional industry groups and stays abreast of industry changes, advances and jurisdictions to communicate, develop and incorporate best practices across the company.

Business Process Specialist

• Works with business leaders and acts as a liaison between Information Technology (IT) and business leadership for assigned business units or vendors.
• Collects, analyzes, reviews, documents and communicates business needs and requirements.
• Ensures that the design and integration of customer solutions with IT and business partners leads to the development and growth of the business through effective use of technology.
• Integrally involved in 'buy vs. build’ decision-making.
• Is proactive in understanding the customer’s business processes, the key drivers and measures of success for the business, and the short and long-term direction of the business and technology.
• Identifies, proposes and influences business solutions, negotiates deliverables and requirements across multiple business customers or organizations.
• Develops and improves business processes at all times, assisting with the development of metrics, both within the technology and business organizations.
• Serves in a leadership role in the business unit(s) and within the IT organization.
• Manages and balances the needs of diverse customers and the IT organization.
• May supervise the project work of business analysts and developers.

Lead Business Process Engineer

• Senior Business Analysts drive our growth by developing and implementing strategic initiatives to enhance user experiences, efficiency, and productivity.
• Coordinate efforts of the business analysts and facilitate discussions with various project stakeholders to effectively gather, document, configure, test, and conduct training on solutions related to the implementation of highly complex software products/projects.
• Consult with management on long-term project goals, leverage critical thinking, communication, and analytics, and are dedicated to finding innovative solutions in the evolving digital healthcare landscape.
• Handle project planning, status reports, time tracking, financial management, training materials, and product support.
• Support customers with report creation, maintenance, and custom data requests for enterprise platforms like Tableau, Power BI, SSRS, and SQL scripts.

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