Business Operations

• Manage and lead the Measurement BPO team to identify and implement process or technology improvement opportunities
• Stay abreast of the suite of measurement software applications and their functionality
• Coordinate with application owners to incorporate beneficial changes
• Collaborate with all impacted stakeholders on priorities to ensure the highest value opportunities are prioritized
• Develop, mentor and coach team of employees that collaborate and drive toward business results
• Review solutions, plans, reports and documents developed by team and provide effective guidance

Manager – Measurement Business Process Optimization

• Directs assigned program(s) to meet business objectives.
• Collaborates with outside stakeholders or vendors to secure support for project goals to advance the organization’s objectives.
• Interfaces with senior leadership to communicate opportunities, issues and general knowledge of relationships with outside of the organization providers or vendors to ensure strong working relationships.
• Develops strategic plans and infrastructure to align with defined business goals.
• Directs program through evolving program creation, management tools, and reporting capabilities.
• Recommends program budget and monitors and adjusts plan as resource requirements change.
• Communicates and documents program quality outcomes and progress metrics.
• Addresses and resolves project issues to ensure goals remain on track.

Business Operations Program Director

• Provides nutritional care of individuals in health or disease
• Assists in collaboration and negotiation with investigators in planning and implementing research study inclusive of literature review
• Obtains and evaluates nutrition histories of the subjects regarding food habits
• Designs diets for research studies consistent with the plan of study of the particular project
• Supervises service of regular and clinical diets for studies not requiring balance procedures
• Counsels/educates patients and families to meet requirements for continued nutritional care

Registered Dietitian Nutritionist, Part-Time – Dining Services and Business Operations

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Assist in the development and integration of programs, plans, strategies, and processes to achieve business objectives within GREF
• Collaborate, coordinate, and analyze data to validate results and ensure alignment between facilities and business priorities
• Coordinate commitments and communications with internal and external stakeholders to support strategic initiatives
• Identify risks and opportunities, developing mitigation plans to address potential challenges
• Engage with leadership to obtain approvals and provide updates on project status and key initiatives
• Collect, organize, and manage data in accordance with established processes to maintain visibility on program status, commitments, and compliance
• Ensure timely follow-up and resolution of issues impacting facilities operations
• Build and maintain strong relationships with customers, stakeholders, peers, and partners to foster collaboration and support business goals
• Support emergent program requirements and ongoing business management activities
• Leverage knowledge of facilities and business operations to solve problems and coordinate cross-functional efforts

Business Operations Specialist – Experienced/Senior

• Support the design, documentation, and execution of business processes aligned to ERP objectives
• Assist with development of current-state and future-state processes, procedures, and supporting artifacts
• Translate business requirements into clear process flows and visual documentation using Visio and PowerPoint
• Support validation of process changes and readiness for deployment
• Contribute input to project and change communications
• Support development of training materials, job aids, and user documentation
• Assist with activities that enable user adoption and business readiness
• Gain hands-on exposure to SAP S/4HANA and SAP Fiori within an enterprise implementation
• Prepare meeting minutes and track action items
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies)

Summer Intern, Business Process Improvement – SAP

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Partner with BGS skill leaders to define and prioritize common skill domain, competency frameworks and development goals
• Create and maintain forums (virtual and/or in-person) for skill leaders to present initiatives, share learned lessons, and coordinate cross-functional efforts
• Identify, evaluate, and help implement platforms and tools (learning management, mentoring/mentee matching, digital libraries, career-mapping tools) that enhance career development for individual contributors
• Produce templates, guides, and toolkits to help skill leaders deliver consistent development experiences (e.g., onboarding for new hires, competency checklists)
• Facilitate working sessions to surface common pain points and capture scalable solutions across skill populations
• Track and report program metrics and outcomes (participation, retention, training completion) and recommend improvements
• Act as a central point of contact to ensure consistent messaging and alignment between BGS skill leaders
• Champion continuous improvement and innovation; propose new ideas to drive commonality and increased effectiveness across BGS engineering skill leaders
• Develop and curate content for a monthly BGS Engineering newsletter that communicates relevant program updates, policies, training opportunities, and skill-leader initiatives

Senior Business Operations Specialist

• Partner with ET&T leaders on short and long range strategies, organizational goals, objectives and initiatives
• Support the development of standard workforce tools and processes across ET&T
• Develop reports, presentations, and communications for senior and executive leadership
• Coordinate and develop tools and processes to track, analyze, and provide reports to measure the effectiveness of staffing strategies/workforce plans and to drive continuous improvement
• Coordinate commitments with internal and external organizations to fulfill strategies. Identifies risk and opportunity potential, develops mitigation planning and refines the business case
• Develop and executes project and process plans, implement policies and procedures and sets operational goals
• Leverage a strong relationship with Boeing’s workforce analytics team to ensure quality data and tools are available across ET&T
• Establish a data-driven planning process for better decision making and to better forecast changes to support demand planning, action planning, supply analytics, gap analysis and major ET&T initiatives
• Exhibit a positive attitude and willingness to serve as a change agent

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