Billing Specialist

• Issuing invoices/tax receipts for fees and client expenses;
• Adjusting pre-invoices and time-tracking reports according to instructions from the legal team;
• Gathering documents for sending to clients;
• Assisting billing analysts with operational tasks in the ERP;
• Providing support to internal and external clients.

Billing Assistant

• Generate, verify, and perform critical analysis of billing, identifying and correcting possible inconsistencies.
• Monitor and track performance indicators for the billing area, proposing continuous improvements.
• Prepare and provide management billing reports to partner companies.
• Issue invoices and post entries on partner and insurer portals.
• Provide support to stores, partner companies, and internal departments, clarifying questions related to billing processes.
• Analyze sales disputed by insurers/contracting partners, identify root causes, and make the necessary adjustments for resubmission of charges.
• Act as the liaison with insurers/contracting partners in managing and negotiating denial appeals (glosas).
• Conduct internal and external training on billing processes and denial management (glosas) to prevent errors and improve results.
• Formalize write-offs for unaccepted amounts in coordination with Finance and Accounting, acting as the focal point for clarifications and follow-up.
• Propose and implement improvements in billing processes, negotiations with insurers/partners, and system configurations.
• Organize and lead operational closing meetings with insurers/partners, monitor outstanding appeals, consolidate information, and support the conclusion of negotiations.
• Support the resolution of operational issues that impact the efficiency and flow of the area's processes.
• Monitor operational controls, identify improvement opportunities, and develop action plans to mitigate risks.
• Maintain continuous interface with other company areas, ensuring alignment and support in problem resolution.
• Serve as the operational owner for the area's processes during internal audits, ensuring compliance and adherence to policies and procedures.

Billing Analyst – Mid-level

• Suggest, develop and update KPIs, OKRs, dashboards and management reports, ensuring the availability of strategic information for area management, including support for defining and monitoring action plans (identify and act).
• Map tables, data and rules (business and system) to develop and monitor Shared Service Center (CSC) reports.
• Track, identify and monitor needs for system corrections or improvements, and support the resolution of billing issues in partnership with the billing team and/or Technology.
• Propose, lead and report improvement projects (one-off or continuous), working on problem resolution, risk mitigation and identifying opportunities for new products or revenue streams.
• Perform accounting reconciliations under the responsibility of the Billing area, and support analyses of financial postings.
• Act as a key user, monitoring billing systems and the SPOC–SAP interface, including opening, tracking and validating tickets with the Technology team.
• Support the management of the PFE (Electronic Billing Portal – Corporate RAC), ensuring its proper functioning and identifying needs for corrections, improvements and enhancements.
• Propose, develop and follow up automation and robotic process automation initiatives.
• Act in compliance with legal requirements and internal policies through active participation in training and reporting any deviations.
• Ensure the confidentiality of information handled in the area, in accordance with Localiza’s Code of Ethics and Book of Values.
• Meet the targets established in the current Management Contract by executing the actions set out in the target plan.

Mid-Level Billing Analyst – Data

• Perform billing, collections, and necessary negotiations to optimize the financial flow of matters (internal and external clients)
• Act with an ownership mindset, seeking to optimize workflows to achieve established financial targets
• Support partners and other firm professionals in monitoring the entire case cycle (from case opening to collection)

Billing Analyst – Junior

• Realizar a emissão de notas fiscais de prestação de serviços por meio do sistema ERP;
• Conferir informações fiscais e garantir conformidade dos documentos emitidos;
• Apoiar no controle e organização dos processos de faturamento.
• Acompanhar diariamente os recebimentos de clientes;
• Realizar controle e acompanhamento da carteira de clientes;
• Apoiar na cobrança e conciliação de valores recebidos.
• Operar sistemas financeiros (ERP) para registro e acompanhamento de transações;
• Organizar e manter arquivados documentos financeiros e fiscais;
• Apoiar nas atividades administrativas da área financeira.
• Elaborar e atualizar planilhas em Excel para controles financeiros;
• Utilizar fórmulas e funções para análise de dados;
• Gerar relatórios financeiros e apoiar análises da área

Analista de Faturamento Júnior

• Update the company's registration as a supplier with clients to enable the start of the billing process;
• Support in following up on Purchase Orders (PO) with clients, ensuring the proper progression of billing;
• Assist in sending duplicate copies of invoices to clients;
• Provide general support to the billing team for day-to-day operational tasks;
• Digital mindset, curiosity about new technologies and an interest in understanding how Artificial Intelligence can transform processes, experiences and outcomes.

Billing Assistant – Affirmative Action for PWD

• Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid.
• Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.
• Handle chargeback cases (US,UK, APAC markets) promptly, providing necessary documentation and resolutions.
• Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes.
• Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies.
• Manage the Welcome Back Credits process for re-engaging former customers.
• Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans.
• Handle and resolve student billing inquiries, providing clear, accurate, and efficient support.
• Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements.
• Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency.
• Improve internal processes and offer solutions.

Refunds and Billing Specialist

• This person will work in the Receivables area, supporting the billing process for services performed.
• Responsible for assisting in the review and organization of information, ensuring that charges to health plan operators are made correctly and in accordance with operator rules.
• Analyze medical billing reports, ensuring consistency and compliance of information;
• Execute service billing, including sending XML files to health plan operators;
• Issue invoices and bank payment slips (boletos);
• Support the monitoring and control of billing processes with operators.

Junior Billing Analyst, Receivables

• Billing of direct and indirect import processes
• Ensure that all expenses incurred in import processes eligible for billing are allocated to the price of products and/or services billed to clients
• Ensure the execution of all billings for the direct and indirect import processes assigned to you, generating sales orders or billing orders within the deadlines requested by the Operations department
• Ensure the price formation of products and/or services for the daily billing processes of direct and indirect imports assigned to you
• Support the Operations department and other internal stakeholders with requests resulting from billing stages

• Set priorities and strategies for executing routines;
• Plan, organize and supervise billing workflows and controls;
• Resolve complex issues, discrepancies and critical adjustments;
• Implement innovations and continuous improvements in processes;
• Train, develop and mentor the team of analysts and assistants;
• Participate in strategic projects that impact billing results, planning and control.

Billing Analyst

• Responsável por conduzir os processos de faturamento de maior complexidade, garantindo a acuracidade dos dados e a conformidade dos rateios personalizados.
• Atuar como suporte técnico na resolução de inconsistências críticas e na interface com clientes e operadoras, assegurando o cumprimento dos SLAs e a integridade das informações em todas as plataformas.
• Executar análises detalhadas de faturamento, identificando e corrigindo inconsistências;
• Realizar rateios personalizados complexos e validar cálculos;
• Coordenar o envio e conferência de arquivos com clientes e operadoras;
• Acompanhar processos de isenção de copay, garantindo rastreabilidade;
• Efetuar e validar lançamentos sistêmicos e assegurar a integridade dos dados entre plataformas (Qbem, Quiver Pro, etc.);
• Efetuar e validar lançamentos sistêmicos e assegurar a integridade dos dados sistêmicos do cliente;
• Contribuir para o controle de indicadores de produtividade e qualidade;
• Confeccionar o arquivo de folha personalizado de acordo com cliente;
• Realizar interface com clientes, operadoras para resolução de ocorrências;
• Apoiar a liderança na implantação de melhorias e automações;
• Realizar prorrogações de fatura;
• Realizar negociação de pleitos junto às operadoras quando necessário.
• Treinar e orientar Analista I e II;
• Garantir o cumprimento de SLA’s e padrões de qualidade estabelecidos.

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