Bilingual

• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments
• Ensure patients receive a detailed explanation of program services
• Thoroughly and accurately document call notes and scheduling details in electronic system
• Expedite emergency clinical calls as needed
• Process new appointments or changes to existing appointments
• Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment
• Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values
• Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members
• Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes
• Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family
• Complete ongoing training and coaching programs for further skills development by deadlines
• Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service
• Perform other duties as assigned

Patient Engagement Specialist, Bilingual

• Process customer checks, electronic payments and credit card transactions accurately and efficiently to support Uline’s U.S. and Mexico operations.
• Analyze customer accounts to identify trends and maintain accurate records.
• Support customers by phone and email, resolving inquiries and payment discrepancies.
• Maintain department reports, including account analysis, reconciliations and accounting adjustments.
• Review payment data from third-party partners and match to customer accounts.

Cash Applications Specialist, Bilingual

Cash Applications Specialist – Bilingual

Patient Engagement Specialist – Bilingual Portuguese

Patient Engagement Specialist, Bilingual Hindi

• Serve as the point of contact for new client referrals and guide families through the intake process
• Identify key information for each potential client and work closely with clinical directors and authorizations coordinators to determine eligibility for services
• Obtain insurance benefit information by contacting the funding source and assist families with understanding their plan details
• Collaborate effectively with cross-functional team members (i.e., Authorizations, Clinical, and Scheduling)
• Enter referral information into all required databases and systems regularly
• Engage prospective clients to complete all necessary paperwork required to commence services and follow-up to provide support
• Follow all standard operating procedures related to the intake of new clients, as directed by team lead, manager and director
• Answer and transfer incoming calls and messages as needed
• Electronically file documents such as client reports and save to the appropriate, corresponding file

Bilingual Intake Associate

• Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines
• Verify borrower information, including income, employment, credit history, and assets.
• Organize and maintain loan files, ensuring all necessary documentation is included
• Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
• Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
• Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
• Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
• Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.
• Utilize mortgage software and other relevant tools to track and update loan status accurately.
• Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping.

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