Bilingual

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative, Bilingual/Spanish

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
• Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
• Providing technical support and troubleshooting devices across ADT systems.
• Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Bilingual Monitoring Representative

• Use your medical billing knowledge and excellent customer service skills to answer all billing related questions while collecting from patients
• Assist patients to ensure swift resolution of outstanding balances by providing information regarding billing practices, policies, and patient billing statements

Patient Accounts Representative, Bilingual – English/Spanish

• The scribe performs medical record documentation and clerical duties to increase provider effectiveness, efficiency, and productivity for improved patient flow and satisfaction
• Preparing and assembling medical record documentation/charts to support healthcare providers
• Entering the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications
• Thoroughly updating all components of the patient's medical record at the direction of the physician
• At the direction of the physician, updates all components of the patient's medical record including subjective and objective information, physical exam, and any other pertinent clinical information
• Preparing and sending all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
• Collaborating with healthcare staff to efficiently monitor basic lab results and screening procedures
• Monitor duration of lab test and follow up as necessary
• Ensure accurate documentation in patient record
• Supporting compliance with hospital and ProScribe policies
• Understand and maintain HIPAA regulations
• Understand and maintain Joint Commission standards
• Understand applicable policies for assigned site
• Understand ProScribe policies as related to specific role
• Demonstrating professionalism through adherence to ProScribe’s attendance policies at assigned facility
• Performing other clerical duties and tasks to improve provider productivity and clinic workflow as assigned

Bilingual Spanish Virtual Medical Scribe, Family Medicine

• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments
• Ensure patients receive a detailed explanation of program services
• Thoroughly and accurately document call notes and scheduling details in electronic system
• Expedite emergency clinical calls as needed
• Process new appointments or changes to existing appointments
• Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment
• Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values
• Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members
• Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes
• Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family
• Complete ongoing training and coaching programs for further skills development by deadlines
• Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service
• Perform other duties as assigned

Patient Engagement Specialist, Bilingual

• Process customer checks, electronic payments and credit card transactions accurately and efficiently to support Uline’s U.S. and Mexico operations.
• Analyze customer accounts to identify trends and maintain accurate records.
• Support customers by phone and email, resolving inquiries and payment discrepancies.
• Maintain department reports, including account analysis, reconciliations and accounting adjustments.
• Review payment data from third-party partners and match to customer accounts.

Bilingual jobs in Wisconsin

See all jobs on JobTailor

Care Center Representative, Bilingual/Spanish

Bilingual Monitoring Representative

Patient Accounts Representative, Bilingual – English/Spanish

Bilingual Spanish Virtual Medical Scribe, Family Medicine

Patient Engagement Specialist, Bilingual

Cash Applications Specialist, Bilingual

Cash Applications Specialist – Bilingual

Patient Engagement Specialist – Bilingual Portuguese