Patient Accounts Representative, Bilingual – English/Spanish

Aspirus Health

Bilingual Patient Accounts Representative at UW Health addressing billing inquiries and patient collections. Ensuring patient satisfaction while meeting self-pay collection goals in a hybrid role.

Posted 7/6/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and customer service, ensuring effective communication and resolution of patient billing inquiries. Proficient in utilizing Epic and understanding revenue cycle processes within healthcare settings.

Highest-signal resume keywords

Medical Billing KnowledgeCustomer Service SkillsEpic ExperienceUW Health Revenue Cycle ExperienceInsurance and Finance Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical BillingBilling PracticesPatient Billing StatementsRevenue Cycle ManagementFinance Knowledge

Soft Skills

Excellent CommunicationProblem SolvingInterpersonal Skills

Tools & Technologies

Epic

Industry Keywords

HealthcarePatient AccountsInsuranceMedical Office

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Use your medical billing knowledge and excellent customer service skills to answer all billing related questions while collecting from patients
Assist patients to ensure swift resolution of outstanding balances by providing information regarding billing practices, policies, and patient billing statements

Requirements

What you’ll need

No minimum education Required
Associate's Degree in Business, Finance, Health Information Management or related field Preferred
Experience with customer service, insurance, finance, or medical office Preferred
UW Health Revenue Cycle experience Preferred
Epic Experience Preferred

Benefits

Comp & perks

health and dental insurance
paid time off
retirement plans
two-week paid parental leave
adoption assistance
options for a variety of schedules and shifts that offer flexibility
access to resources through the UW Health Employee Wellbeing Department for emotional, financial, and physical well-being
tuition benefits eligibility