Bilingual

• Ensures member access to services appropriate to their health needs
• Conducts assessments to identify individual needs and a specific care management plan
• Implements care plan by facilitating authorizations/referrals
• Coordinates internal and external resources to meet identified needs
• Monitors and evaluates effectiveness of the care management plan
• Interfaces with Medical Directors and Physician Advisors on treatment plans

Senior Nurse Case Manager, Bilingual

• Provide medication abortion care to patients via Hey Jane’s online platform
• Conduct visits via video, phone or asynchronously
• Review patients’ medical intake responses
• Communicate with patients via HIPAA-compliant messaging app or during live appointments
• Determine eligibility for online medication abortion treatment
• Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup
• Respond to medical inquiries from patients requiring further evaluation
• Direct nursing staff regarding referrals and additional prescriptions as necessary

Nurse Practitioner, Bilingual Spanish

• Provide TTA to programs related to school readiness, family engagement, and professional development.
• Provide TTA related to the selection and implementation of ongoing child assessment, curriculum, and teaching that is age, developmentally, culturally, and linguistically appropriate across the birth to five spectrum.
• Assist programs to improve teacher/child interactions as described by the Classroom Assessment Scoring System (CLASS) for center-based preschool programs and other measures suitable for programs serving children from birth-to-five or children in home based and family childcare settings.
• Assist programs to develop the procedures and skills to aggregate, analyze, and use data obtained through multiple sources.
• Assist programs to implement a research-based coaching model.
• Assist programs to develop and implement family engagement practices that support family progress as described in the Parent Family and Community Engagement (PFCE) Framework, including coaching of family engagement staff and selection and implementation of a parenting curriculum.
• Assist programs to strengthen birth-to-five transition practices, including building relationships with local preschools, elementary schools, and other partners.
• Assist programs to improve their collaboration with Local Education Agencies (LEAs), state agencies, and other partners.
• Coordinate TTA with Grantee, Family Engagement, Health, and System Specialists to ensure effective integration of TTA across service areas, as directed by the Regional Office.
• Maintain regular and timely communication with Regional Office staff on delivery of TTA and progress toward corrective actions or quality improvement.
• Support emerging OHS initiatives and priorities.

Head Start Early Childhood Specialist, Bilingual English/Spanish

• Conducting professional, compassionate outreach to patients via phone to introduce CCM and RPM programs.
• Evaluating patient eligibility and clearly explaining program benefits and expectations.
• Accurately documenting verbal consent and patient interactions in the EMR, strictly following CMS and HIPAA guidelines.
• Collaborating with internal care teams to ensure smooth hand-offs and consistent patient support.
• Maintaining high standards of documentation to ensure accuracy for care planning and billing.
• Over time, you will become a subject matter expert in our enrollment workflows, contributing to higher program participation rates and improved patient engagement metrics.
• You will be expected to manage your daily queue independently, ensuring that every patient interaction is helpful, informative, and compliant.

Bilingual Enrollment Coordinator – CMA/RMA

• Take ownership and responsibility for the cases assigned to you
• Communicate regularly with clients throughout the course of their treatment
• Coordinate with insurance companies and medical providers
• Collaborate with attorneys and team members to ensure excellent case management
• Provide exceptional customer service to both internal and external clients
• Gather, record, and organize documentation related to cases
• Perform administrative tasks related to case management
• Maintain organized records and case files

Case Manager – Bilingual Spanish/English

• Engaging with our newly discharged patients telephonically to understand their needs
• Conducting assessments to identify comorbid conditions, ED/hospitalization history, medications, psychosocial factors, and patient values and preferences
• Developing care plans in partnership with patients and their caregivers - problems, goals, interventions - while continuously evaluating the patient’s progress
• Explaining complicated medical terms in plain language
• Educating patients on their chronic conditions including teaching “red flags,” developing plans during an exacerbation, and identifying barriers to important care elements such as medication adherence
• Hearing the red flags and providing active care management to close the gaps
• Partnering with the TOC Nurse Practitioners and Physicians to ensure smooth handoffs, comprehensive follow-up, and coordinated care during the post-discharge period
• Referring patients to Devoted Medical when applicable and working closely on partnering for patient care
• Working closely with Devoted Community Guides (locally-based social workers) to identify community-based organizations to support our patients in meeting their goals
• Coordinating post-treatment care and DME needs
• Collaborating closely with our PCP partners, to coordinate care and deliver evidence based, effective, and accessible health care

Bilingual RN Case Manager – Transitions of Care

• Spend ~75% of your time working directly with patients and families
• Deliver brief, evidence-based care designed to drive meaningful change in 6–12 months
• Collaborate closely with pediatricians, psychiatrists, and a multidisciplinary care team
• Conduct intake assessments and ongoing follow-up sessions via telehealth
• Deliver brief, evidence-based interventions: CBT skills, Motivational interviewing, Behavioral activation, Parent coaching
• Provide in-session education and actionable recommendations to families
• Track patient progress using validated screening tools
• Support families with: School accommodations, SDoH needs, Coordination with OT/PT/ST and other specialty services
• Collaborate with pediatricians and psychiatric consultants
• Participate in weekly registry review meetings to guide care decisions
• Document all care in our EHR (Healthie)
• Track outcomes and progress using structured workflows
• Manage scheduling, follow-ups, and patient engagement
• Apply standardized protocols (no-shows, cancellations, safety)

Behavioral Health Care Manager – Bilingual, Spanish

• Establish and maintain contact with assigned oncology members via phone, text, email, and video calls.
• Initiate nursing care plans, educating members on treatment regimens, symptom management, side effects, and disease-specific program benefits.
• Obtain and use clinical information to develop individualized member and clinician-centered care plans that complement oncologist guidance/plan of care.
• Utilize motivational interviewing to empower members, support adherence, and encourage enrollment of new or inactive members in employer-sponsored programs.
• Coordinate care among providers, pharmacies, and support services; facilitate access to medications, infusion services, and financial assistance programs.
• Identify and educate members eligible for clinical trials or therapy adjustments, coordinating logistics with providers and sponsors.
• Monitor adherence, side effects, and treatment response; escalate issues when needed to support physician-directed care.
• Provide emotional support and connect members to counseling, support groups, and survivorship resources.
• Document, request, and send member information per HIPAA; track interactions and outcomes in the EHR.
• Meet assigned metrics, including call volume and enrollment requirements; adapt approaches using multiple communication channels.

Bilingual Clinical Nurse Navigator, RN

• Provide education about specific diabetes treatments and resources to help patients manage their diabetes
• Participate in one-on-one communications with enrolled patients by telephone, video platforms, email and SMS
• Must work from a dedicated workspace in their primary home residence
• Experience with direct patient interaction and support for persistence and compliance
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
• Demonstrated effective presentation skills and excellent interpersonal communication skills
• Demonstrated ability to work independently in a fast-paced work environment
• Demonstrated ability to build relationships with customers and cross-functional partners
• Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)

Bilingual Certified Diabetes Educator

• Conduct nutritional assessments via telehealth and develop individualized dietetic care plans for patients with varying disease classifications
• Provide ongoing dietary counseling and education to patients and their families
• Deliver nutrition services only to patients in states where you are licensed to practice
• Support patients enrolled in clinical research studies by monitoring nutritional progress and adherence
• Maintain accurate, timely, and confidential clinical documentation
• Participate in virtual team meetings, training sessions, and study-related activities

Spanish Bilingual Registered Dietitian, Clinical Trials, Telehealth - Per Diem

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Relationship Banker, Bilingual Spanish

• Conduct monthly Chronic Care Management (CCM) outreach calls and enroll patients
• Perform health risk assessments and support Transitional Care Management (TCM)
• Assist with Remote Patient Monitoring (RPM) and chronic condition tracking
• Educate patients and families on diagnoses, medications, and care plans
• Coordinate care between patients, providers, and internal teams
• Encourage adherence to treatment plans and patient self-management
• Accurately document all interactions in EHR systems
• Maintain productivity targets while delivering empathetic patient care
• Ensure compliance with HIPAA, CMS, and company standards

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