Care Advocate, Bilingual Desired

Community Health Plan of Washington

Bilingual Post Care Advocate supporting Medicaid, Cascade Select, and DSNP members in navigating healthcare systems. Conducting outreach, educating members, and triaging their needs.

Posted 6/16/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $27 - $40 per hourWebsite

About the role

Key responsibilities & impact

Responsible for supporting CHPW’s Medicaid, Cascade Select, and Dual Special Needs Plan (DSNP) members in navigating benefits and health care systems to promote optimal health and a positive experience with the Health Plan
Conduct new member outreach such as welcome calls and Health Risk Assessments, as well as routine outreach to complete annual Health Risk Assessments, promote health screenings and engage members in the Care Management programs
May serve as a primary contact for the Care Teams, receiving inbound calls from members to resolve members needs or triage to the appropriate CHPW staff or team
Conduct telephonic outreach to identified members to complete Welcome Calls, member satisfaction surveys, and Health Risk Assessments (HRAs)
Educate members on accessing benefits, routine health screenings, program requirements (e.g., face-to-face visits, individualized care plans, interdisciplinary care team meetings), and how to engage with the Care Team
Schedule and coordinate in-home assessments with Community Health Workers (CHWs), and telehealth or in-person provider visits with participating Community Health Centers (CHCs)
Support members in closing care gaps and scheduling appointments with community or in-home providers
Triage inbound calls from members, families, and caregivers; resolve issues or refer to appropriate staff
Participate in Care Team meetings and interdisciplinary team (ICT) conferences to support member care

Requirements

What you’ll need

Have three (3) years in administrative, customer service, and/or patient services coordination (referrals, appointments, etc.) in a healthcare services field required
Have one (1) year as a Medical Assistant or related field, preferred
Are certified through an accredited medical assistant program, Allied Health education program, or other related certification, preferred
Have working knowledge of medical terminology, electronic medical records, and healthcare process preferred
Ability to speak Spanish preferred
Effective verbal and written communication skills
Ability to use Microsoft Office products such as Outlook, Word, and Excel

Benefits

Comp & perks

Medical, Prescription, Dental, and Vision
Telehealth app
Flexible Spending Accounts, Health Savings Accounts
Basic Life AD&D, Short and Long-Term Disability
Voluntary Life, Critical Care, and Long-Term Care Insurance
401(k) Retirement and generous employer match
Employee Assistance Program and Mental Fitness app
Financial Coaching, Identity Theft Protection
Time off including PTO accrual starting at 17 days per year
40 hours Community Service volunteer time
10 standard holidays, 2 floating holidays
Compassion time off, jury duty

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologyelectronic medical recordshealth risk assessmentscare managementscheduling appointmentstriagemember outreachhealth screeningsindividualized care plansinterdisciplinary care team meetings

Soft Skills

effective verbal communicationeffective written communicationcustomer serviceproblem resolutionteam collaborationmember engagementorganizational skillsoutreach coordinationinterpersonal skillscultural competency

Certifications

medical assistant certificationAllied Health education program certification