Bilingual

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative, Bilingual/Spanish

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
• Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
• Providing technical support and troubleshooting devices across ADT systems.
• Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Bilingual Monitoring Representative

• participating in delivery of patient education and disease management interventions
• performing health coaching for members across multiple lines
• conducting behavioral or clinical assessments to identify individual member needs
• coordinating specific health coaching plans to address objectives and goals
• interfacing with providers and health professionals to coordinate health coaching plans
• educating members regarding clinical needs and facilitating referrals
• using motivational interviewing to facilitate health behavior change
• monitoring and evaluating effectiveness of interventions and coaching plans

Transitions of Care RN – Bilingual Preferred

• Demonstrating excellent customer service in accordance with the U.S. Bank Core Values
• Providing comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Actively deepening existing customer relationships through routine calling and develop new relationship opportunities through business development activities
• Combining digital tools with strong human connections to offer solutions to business customers
• Outside prospecting and sales activities to grow revenue and achieve the assigned financial targets and growth goals
• Account openings, identifying and opening product solutions and account servicing and maintenance for customers within the segment

Small Business Specialist 3 – Bilingual Spanish/English

• Handle inbound and outbound calls for healthcare clients
• Schedule and reschedule appointments
• Verify patient information and assist based on client protocols
• Ensure HIPAA compliance and maintain high standards of customer service

Bilingual jobs in Kentucky

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Care Center Representative, Bilingual/Spanish

Bilingual Monitoring Representative

Transitions of Care RN – Bilingual Preferred

Small Business Specialist 3 – Bilingual Spanish/English

Patient Care Representative – Bilingual Preferred