Bilingual

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize program benefits and the impact it will have on member health
• Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
• Maximize team growth by delivering observations and identifying trends to help the team as it grows

Bilingual Enrollment Specialist, English/Spanish

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative, Bilingual/Spanish

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
• Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
• Providing technical support and troubleshooting devices across ADT systems.
• Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Bilingual Monitoring Representative

• The scribe performs medical record documentation and clerical duties to increase provider effectiveness, efficiency, and productivity for improved patient flow and satisfaction
• Preparing and assembling medical record documentation/charts to support healthcare providers
• Entering the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications
• Thoroughly updating all components of the patient's medical record at the direction of the physician
• At the direction of the physician, updates all components of the patient's medical record including subjective and objective information, physical exam, and any other pertinent clinical information
• Preparing and sending all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
• Collaborating with healthcare staff to efficiently monitor basic lab results and screening procedures
• Monitor duration of lab test and follow up as necessary
• Ensure accurate documentation in patient record
• Supporting compliance with hospital and ProScribe policies
• Understand and maintain HIPAA regulations
• Understand and maintain Joint Commission standards
• Understand applicable policies for assigned site
• Understand ProScribe policies as related to specific role
• Demonstrating professionalism through adherence to ProScribe’s attendance policies at assigned facility
• Performing other clerical duties and tasks to improve provider productivity and clinic workflow as assigned

Bilingual Spanish Virtual Medical Scribe, Family Medicine

• Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner
• Answer incoming calls from members and case managers as well as return voice mail messages
• Contacts Health Plan members to secure appointments with field providers
• Follow specific talking points and protocols associated with member outreach calls
• Schedule visits efficiently using scheduling software
• Demonstrate excellent customer service skills
• Utilize exceptional communication and social skills
• Conduct follow up calls to members prior to scheduled visits
• Confirm and verify all demographic and contact information as well as follow HIPAA guidelines
• Verify member’s insurance active status and enter information during patient registration
• Escalate problems or concerns to the manager
• Meet performance standards and departmental goals

Outreach Specialist I, Bilingual

• Placing a high volume of outbound calls to secure appointments with a licensed Nurse Practitioner
• Answering incoming calls from members and case managers
• Returning any voice mail messages in a timely manner
• Securing visits via scheduling software efficiently
• Demonstrating excellent customer service skills
• Explaining the importance of completing the annual assessment
• Conducting follow up calls to members prior to scheduled visits
• Confirming and verifying demographic and contact information
• Escalating any problems or concerns associated with field providers to the manager
• Meeting set performance standards and departmental goals

Bilingual jobs in Idaho

See all jobs on JobTailor

Bilingual Enrollment Specialist, English/Spanish

Care Center Representative, Bilingual/Spanish

Bilingual Monitoring Representative

Bilingual Spanish Virtual Medical Scribe, Family Medicine

Outreach Specialist I, Bilingual

Outreach Specialist I, Bilingual Spanish