Outreach Specialist I, Bilingual Spanish

HarmonyCares

Outreach Specialist I/Bilingual Spanish at HarmonyCares making outbound calls to schedule patient appointments. Delivering care coordination and facilitating health risk assessments in patient homes.

Posted 6/5/2026full-timeRemote • Idaho • 🇺🇸 United StatesJunior💰 $15 - $24 per hourWebsite

About the role

Key responsibilities & impact

Placing a high volume of outbound calls to secure appointments with a licensed Nurse Practitioner
Answering incoming calls from members and case managers
Returning any voice mail messages in a timely manner
Securing visits via scheduling software efficiently
Demonstrating excellent customer service skills
Explaining the importance of completing the annual assessment
Conducting follow up calls to members prior to scheduled visits
Confirming and verifying demographic and contact information
Escalating any problems or concerns associated with field providers to the manager
Meeting set performance standards and departmental goals

Requirements

What you’ll need

High School graduate or equivalent
Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
Self-motivated and able to work independently
Demonstrable success in quickly building telephonic relationships with prospective customers
1+ year of call center experience, or relevant tele-sales experience (preferred)
Basic knowledge of medical terminology (preferred)

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencetele-sales experiencemedical terminology

Soft Skills

customer service skillsself-motivatedindependent workrelationship building