Outreach Specialist I, Bilingual

HarmonyCares

Outreach Specialist placing outbound calls to secure appointments with Nurse Practitioners in-home. Collaborating with Health Plan members, case managers, and field providers for patient care.

Posted 6/13/2026full-timeRemote • Idaho • 🇺🇸 United StatesJunior💰 $15 - $24 per hourWebsite

About the role

Key responsibilities & impact

Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner
Answer incoming calls from members and case managers as well as return voice mail messages
Contacts Health Plan members to secure appointments with field providers
Follow specific talking points and protocols associated with member outreach calls
Schedule visits efficiently using scheduling software
Demonstrate excellent customer service skills
Utilize exceptional communication and social skills
Conduct follow up calls to members prior to scheduled visits
Confirm and verify all demographic and contact information as well as follow HIPAA guidelines
Verify member’s insurance active status and enter information during patient registration
Escalate problems or concerns to the manager
Meet performance standards and departmental goals

Requirements

What you’ll need

High School graduate or equivalent
Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
Self-motivated and able to work independently
Demonstrable success in quickly building telephonic relationships with prospective customers
1+ year of call center experience, or relevant tele-sales experience (preferred)
Basic knowledge of medical terminology (preferred)

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

scheduling softwareMicrosoft OfficeMicrosoft Accessmedical terminologytele-sales experience

Soft Skills

customer servicecommunication skillssocial skillsself-motivatedindependent workrelationship building

Certifications

High School diploma or equivalent