Bilingual

• Answer inbound patient calls professionally in both English and Spanish.
• Respond to patient inquiries with empathy and excellent customer service.
• Coordinate communication between patients, providers, and office staff.
• Schedule, confirm, reschedule, and manage patient appointments.
• Verify dental insurance eligibility and benefits.
• Maintain accurate patient records within Dentrix Ascend.
• Perform general administrative and front-office duties as assigned.

Bilingual Virtual Dental Receptionist

• Handle inbound and outbound phone calls, emails, and patient messages.
• Professionally assist patients, providers, and healthcare staff.
• Deliver exceptional customer service while maintaining patient confidentiality.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate provider calendars and daily schedules.
• Verify patient insurance eligibility and benefits.
• Maintain and update patient demographics within EMR/EHR systems.
• Keep patient records accurate and organized.
• Support daily administrative workflows for healthcare providers.

Bilingual Medical Receptionist

• Verify patient insurance eligibility and benefits.
• Maintain accurate patient demographics and electronic medical records (EMR/EHR).
• Upload laboratory results, referrals, provider notes, and other clinical documentation.
• Ensure patient charts remain complete, accurate, and compliant with healthcare regulations.
• Assist with medical documentation and record management.
• Process prescription refill requests.
• Coordinate with pharmacies regarding medication requests and prescription issues.
• Assist with medication prior authorizations, including submission, follow-up, status tracking, and denial management.
• Monitor prescription statuses to ensure timely patient care.
• Assist with both medical/procedure and pharmacy prior authorizations.
• Gather and submit required clinical documentation.
• Follow up with insurance companies regarding authorization decisions.
• Track pending authorizations, denials, appeals, and additional documentation requests.
• Assist with provider enrollment for Medicare, Medicaid, and commercial insurance plans.
• Maintain provider profiles within CAQH and credentialing platforms.
• Track credentialing application progress and provider enrollment status.
• Monitor provider licenses, DEA registrations, malpractice insurance, and credential expiration dates.
• Coordinate with providers, insurance companies, and patients.
• Support daily administrative workflows and office operations.
• Maintain confidentiality while handling sensitive patient information.

Bilingual Medical Administrator – English/Spanish

• Answer inbound patient calls professionally and courteously
• Schedule, reschedule, and confirm patient appointments
• Follow up with patients regarding intake forms and outstanding documentation
• Maintain accurate patient records within the EMR system (Tebra)
• Respond to general patient inquiries and provide excellent customer service
• Communicate scheduling updates and documentation requirements to patients
• Perform general administrative and clerical duties as needed
• Ensure HIPAA compliance and maintain patient confidentiality at all times

Bilingual Medical Receptionist – Tebra Proficiency

• Answer and route incoming calls professionally and efficiently
• Provide accurate information to clients via phone and email
• Support calendar management and meeting scheduling
• Maintain up-to-date internal directories and contact lists
• Collaborate with departments to ensure smooth communication
• Monitor and manage reception-related systems remotely
• Assist with digital organization of client documents and intake forms
• Follow safety and confidentiality protocols in handling sensitive data

Bilingual Receptionist

• Lead the end-to-end management, operation, and optimization of the Crayon Competitive Intelligence platform and the Clozd Win-Loss platform across all Iron Mountain business units, leveraging artificial intelligence capabilities for advanced analysis and instant buyer insights.
• Partner with Iron Mountain Information Technology teams to execute integration roadmaps with key systems—including Salesforce, Seismic, Gong, People.ai/Backstory, and Google Workspace—while driving cross-functional adoption and serving as the internal subject matter expert across sales, product, and marketing.
• Manage the execution of the Clozd Win-Loss program and Crayon content, ensuring all automated workflows, interview guides, and dynamically updated battlecards adhere to organizational standards while monitoring platform success metrics like seller login rates and influenced revenue.

Competitive Intelligence Operation Lead, Bilingual

• Answer incoming calls and manage high-volume phone communication
• Handle patient inquiries and correspondence professionally
• Schedule and coordinate patient appointments
• Confirm appointments and send reminders
• Perform dental insurance verification and basic claims processing
• Coordinate appointment schedules to optimize provider availability
• Provide basic front-desk administrative support
• Maintain accurate and organized documentation within practice systems

Bilingual Dental Patient Coordinator, Spanish-English

• 40 horas semanales en el área de Customer Service & Support a través de chats, correos electrónicos y llamadas
• Entrenamiento pagado al 75% del salario base
• Trabajo en horario de operaciones: Lunes a viernes de 4:00 a.m. a 10:00 p.m. / Sábados y domingos de 4:00 a.m. a 5:00 p.m.
• Disponibilidad para cualquier turno asignado después del entrenamiento

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