Associate

• Serve as a primary point of contact for member and subscriber inquiries across email, phone, and mail, delivering timely, accurate, and polished service; maintaining confidential and sensitive information.
• Research and resolve member issues independently, exercising judgment on ambiguous cases and escalating only what genuinely requires manager-level input.
• Educate members and prospects on the benefits and value of ASLA membership with confidence and credibility.
• Maintain accurate member and company profile information in the AMS and support ongoing data quality and consistency.
• Process paper and scanned membership applications, renewals, subscriptions, and other orders in accordance with ASLA eligibility requirements and procedures.
• Process student membership applications and communicate with student members on eligibility and requirements.
• Apply AI and emerging technology tools, where appropriate, to improve the speed and accuracy of member and subscriber service workflows.
• Own the documentation of member services workflows: maintain clear, current standard operating procedures for core tasks in the AMS, and flag gaps or inconsistencies as they arise.
• Identify opportunities to streamline, automate, or otherwise improve recurring work, and partner with the Manager to implement changes.
• Support annual conference operations as assigned, including MCSD material preparation and packing, with potential travel to staff the ASLA Pavilion and/or other events.
• Perform other duties as assigned.

Member and Chapter Services Associate

• Provide procedural support to new users to promote safety and effective progression through their learning curves
• Support training activities to include in-services, training labs, attend first case series and development of teams and programs
• Become a clinical expert in the pulmonary oncology space
• Work alongside ESR’s to collaborate with senior hospital staff and key physicians in the development and execution of a plan to effectively integrate Ion® at new customer sites
• Facilitate critical user and procedural data capture to create effective QTI and benchmarking metrics
• Collaboration with daVinci local sales teams to ensure consistent alignment and communication with internal and external stakeholders
• Responsibly manage administrative tasks, SFDC management, submission of expense reports, etc.

See all jobs on JobTailor

Member and Chapter Services Associate

Endoluminal Territory Associate