Administrative Assistant

• Front Desk & Client Communication
• Inbound Call Handling: Act as the first point of contact for our agency. Answer incoming calls professionally, figure out the caller's needs, and direct them to the right team member.
• Proactive Outbound Calls: Return missed calls promptly, follow up on general inquiries, and make outbound calls to clients, tenants, or tradespeople as requested by the property management team.
• Inquiry & Lead Management: Take detailed messages, capture lead information accurately, and log them for team follow up.
• Client Support: Answer basic questions from clients, landlords, and tenants regarding property listings, inspection times, or appointment bookings.
• Calendar Management: Coordinate and schedule appointments, property viewings, and meetings for agents and property managers.
• Arrears Support: Make friendly but firm follow-up phone calls to tenants regarding rent arrears.
• Administrative Support
• CRM Management: Keep the database clean by updating client profiles, call logs, and incoming inquiries.
• Team Liaison: Work closely with agents and property managers to pass on critical information and ensure nothing falls through the cracks.
• General Admin Support: Handle daily administrative tasks, including email correspondence, basic data entry, and file organizing.

Real Estate Front Desk, Admin Assistant

• Providing administrative support across KU services including Long Day Care, Preschool and Kindergarten programs
• Managing enrolments through XAP
• Data entry and responding to service and family enquiries
• Managing shared inboxes
• Processing fees in accordance with family assistance law, Child Care Subsidy requirements and relevant State funding guidelines

Business Operations Administrative Assistant

• Own the daily running of the office – stock the kitchen and snack bowls, empty the dishwasher, order supplies and coordinate catering
• Manage the relationship with Mirvac and other building, facilities and onsite vendors – log issues and drive them to resolution
• Lead the coordination of our office move at the end of 2026 – logistics, packing, vendors, and minimising disruption to the team
• Plan and run our culture moments – Christmas Party, 5 Days of Christmas, Superbowl lunch, pool comp and the social committee calendar
• Be the first face new hires, candidates and visitors see – greet them, set the tone, and make day one feel warm and organised
• Run HR onboarding and induction logistics, partnering closely with our People Ops Specialist.
• Step in as backup on BambooHR (our HRIS) when our People Ops Specialist is out – employee admin, lifecycle updates, basic reporting
• Provide first-line IT support alongside our IT Manager – simple troubleshooting, new starter setup, access cards and equipment
• Support light finance admin – invoices, purchase orders, and managing your events and supplies budget

Office Manager

• Act as the first point of contact for the agency, taking calls professionally and directing them to the appropriate team member.
• Manage phone inquiries with a high level of customer service and record detailed messages or lead information.
• Assist with day-to-day AU Property Management tasks, ensuring smooth communication and documentation.
• Provide support to the sales team by managing administrative workflows and coordinating tasks.
• Manage and update social media platforms to maintain an active online presence.
• Perform light video or photo editing to create engaging content for the brand.
• Handle general sales admin tasks, including data entry and file management.
• Use tools like Scribe to document new processes and create step-by-step guides.

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Real Estate Front Desk, Admin Assistant

Business Operations Administrative Assistant

Office Manager

Administrative Assistant – Real Estate, Sales Support