Administration

• Process monthly distributions from Buma/Stemra and SABAM in our royalty system and generate client statements.
• Investigate and resolve discrepancies, corrections and unmatched suspense amounts.
• Maintain income tracking and proactively flag deviations or overdue receipts.
• Handle statement queries and A&R requests through Jira.
• Conduct quarterly SAP reconciliations, statement checks and cash matching.
• Prepare monthly investment reports.
• Link products to the correct clients in collaboration with colleagues.

Royalties Administrator

• Daily operational support and administration for Microsoft cloud services
• Handle incoming tickets and support platform managers
• Create and update documentation of existing infrastructure
• Assisting in platform migrations and configuration changes
• Participate in platform-wide initiatives and document solutions

Endpoint Administrator, Intune, Defender

• Provide daily operational support and administration for Microsoft cloud services, such as SharePoint, OneDrive, Intune
• Handle incoming tickets and create documentation on the existing infrastructure
• Support the Platform Manager in creating governance policies
• Monitor and manage platform performance, escalating issues when necessary
• Provide ongoing technical and operational support to Platform Managers

Support Administrator, Intune, Defender

• In een organisatie met 19.000 medewerkers staat servicemanagement nooit stil.
• Nieuwe en verbetering van bestaande processen binnen onze TOPdesk omgevingen om de interne dienstverlening efficiënter en toekomstbestendig te maken is waar jij je mee bezig gaat houden.
• Als functioneel beheerder TOPdesk speel je een belangrijke rol in het waarborgen en doorontwikkelen van de servicemanagementprocessen binnen DJI.
• Het team beheert meerdere TOPdesk-omgevingen voor verschillende doelgroepen en toepassingen.
• Samen met je collega’s zorg je ervoor dat de TOPdesk-omgevingen stabiel, betrouwbaar en toekomstbestendig zijn.
• Je werkt vanuit duidelijke teamdoelstellingen en draagt bij aan een optimale ondersteuning van de primaire processen.
• Daarbij richt je je niet alleen op het beheer, maar ook op het verbeteren en vernieuwen van de dienstverlening.
• Je krijgt daarbij de ruimte om je verder te verdiepen en te specialiseren binnen de verschillende TOPdesk-omgevingen en bij te dragen aan de doorontwikkeling ervan.
• Je werkt op een Agile manier en is het uitgangspunt dat iedereen zich ontwikkelt tot allround expert binnen een aantal verschillende omgevingen.
• Naast de reguliere beheeractiviteiten zoals monitoren, configureren, testen en ondersteunen, ligt de nadruk op het analyseren van gebruikersbehoeften en het vertalen daarvan naar passende oplossingen.
• Je signaleert knelpunten, initieert verbeteringen en draagt actief bij aan de kwaliteit van de dienstverlening.
• Je vervult daarnaast een belangrijke regierol richting leveranciers en ketenpartners.
• Je werkt nauw samen met dienstenmanagement, informatiemanagement en architectuur om veranderingen en verbeteringen in de keten te realiseren.
• Ook neem je deel aan projecten en vertegenwoordig je het functioneel beheer.

Functioneel Beheerder – TOPdesk

• Managing, maintaining, and optimizing the AFAS Profit environment.
• Configuring workflows, authorizations, alerts, and processes.
• Functional management of HRM, Payroll, Finance, and/or Projects modules.
• Translating business requirements into AFAS solutions.
• Supporting and advising end-users.
• Resolving incidents and analyzing bottlenecks.
• Conducting tests for changes and new releases.
• Drafting manuals and providing user training/instructions.
• Collaborating with internal stakeholders and external vendors

AFAS Application Administrator

• Perform a variety of administrative and secretarial tasks
• Handle enquiries and correspondence via phone and email
• Prepare routine documents following instructions
• Organize meetings and travel plans
• Receive and screen visitors
• Assist with simple procurement tasks

Business Administrator

• Own and maintain the HubSpot CRM, Marketing Hub, and Sales Hub configuration across users, roles, and permissions
• Audit, maintain, and optimise existing workflows, sequences, pipelines, and automation to ensure continued reliability and performance
• Manage data integrity through regular hygiene processes, deduplication, and field mapping reviews
• Administer integrations between HubSpot and adjacent tools in the GTM tech stack
• Monitor platform health and proactively identify technical debt or bottlenecks
• Partner with Sales Operations leadership to scope, build, and deploy HubSpot solutions that support GTM strategy
• Translate requirements from Sales, Marketing, and CS stakeholders into technical specifications and platform configurations
• Support sales process improvements through pipeline automation, deal stage hygiene, and activity tracking
• Build and maintain dashboards and reports that give GTM leaders clear visibility into pipeline, funnel conversion, and revenue metrics
• Enable new GTM motions, including PLG, outbound, or channel plays, by designing supporting workflows and data structures in HubSpot
• Act as the primary point of contact for HubSpot-related requests and troubleshooting across the GTM organisation
• Create and maintain documentation for processes, workflows, and system changes
• Train new users and provide ongoing enablement to the sales and marketing teams on HubSpot best practices
• Collaborate with RevOps, IT, and Finance on cross-functional projects requiring CRM data or automation

HubSpot Administrator

• Support the operation and ensure everything runs smoothly from an administrative and logistical perspective
• Plan and process orders and transport activities
• Maintain contact with customers and carriers (mainly via email)
• Process data in systems (such as Excel and Outlook)
• Identify deviations and contribute to appropriate solutions

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