Administration

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

Senior Application Administrator

• Lead and manage the successful onboarding of new fund administration customers, partnering closely with cross functional teams.
• Manage against established project plans and onboarding milestones to ensure timely execution of key deliverables.
• Interface directly with clients to deliver an outstanding client experience throughout the implementation process.
• Serve as a technical accounting expert for both your team and our clients during the onboarding phase.
• Lead efforts in improving onboarding workflows, applying best practices and process efficiencies.
• Oversee the collection and review of customer offering documents (LPAs, etc.) and financial data, reconciling the data received during the onboarding process.
• Reconcile customer data and review the final setup of the completed customer workspace, checking for quality and accuracy of configuration settings before handoff to the ongoing service teams.
• Identify product development opportunities, routing technical and product feedback from onboarding to the product development teams.
• Participate in special projects as needed.

Assistant Manager, Fund Administration – Onboarding

• Deliver Reliable Client Program Support
• Serve as a primary point of contact for Dealers, Independent Repair Facilities, and customers via phone and email, aligned to defined SLAs and client expectations
• Provide clear guidance on program rules, eligibility, and technical website issues tied to active automotive programs
• Maintain consistent follow-through on inquiries so issues are resolved, not just acknowledged
• Conduct semi-scripted outbound mystery shop calls to dealers and independent repair facilities
• Observe and assess customer service interactions against program guidelines
• Capture findings accurately to support quality and program improvement efforts
• Work across multiple systems simultaneously, including client-owned platforms and OneMagnify tools
• Use Salesforce Service Cloud to manage contact records, cases, and follow-ups
• Apply solution-focused thinking to identify root causes and escalate issues appropriately
• Facilitate dealer and customer rewards programs, including processing financial payouts as defined by client programs
• Ensure data accuracy and compliance when handling sensitive personally identifiable information (SPII)
• Partner with operations and delivery teams to keep programs running smoothly end to end
• Communicate regularly with OneMagnify teammates through Microsoft Teams, email, phone, and on-camera meetings
• Share patterns, issues, and feedback that help improve program execution and customer experience
• Operate within OneMagnify’s quality standards and documented work practices

Program Administrator

• Support the daily operations of the practice by assisting with client communication, scheduling, referrals, and general administrative tasks
• Serve as a central point of coordination between clients, therapists, and administrative processes
• Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.)
• Ensure administrative workflows are followed consistently and thoroughly
• Communicate payment-related information clearly and professionally when needed
• Assist with basic billing tasks including charging services and supporting client balances
• Support daily office operations and ensure a smooth and organized environment
• Assist with administrative tasks, documentation, and coordination as assigned
• Assist with social media coordination and content collaboration as directed

Office Administrator

• Serve as the primary front‑of‑office contact for patients and visitors
• Manage patient intake, registration, and insurance verification
• Collect copays, deductibles, and co‑insurance
• Schedule follow‑up appointments and coordinate care plans
• Maintain accurate electronic health records
• Partner with internal teams (including RCM) to support clinic operations
• Help identify workflow improvements and support front office consistency

Medical Office Administrator

• Consults, advises, leads and assists practice management in providing leadership and direction by performing financial and productivity reporting, clinical effort and compensation alignment, budget development and monitoring.
• Fulfills service level assistance to assigned MCVP clinical departments to facilitate health system wide alignment.
• Ensures compliance with VCU and VCUHS policies and procedures.
• Works closely and in collaboration with MCVP Clinical Departments, physicians, advanced practice providers, staff, and management to resolve issues.
• Maintains current knowledge of all state and federal laws and regulations and health system policies and procedures.

Business Associate Administrator

• Review and process new trial and loan equipment requests
• Active role in Tobii Dynavox Trial Department phone queue
• Respond to inquiries from the Trial Department e-mail box, Teams chat, and voice mail box
• Respond to customer inquiries regarding our loan programs
• Enter new customer loan requests into the Order Management database
• Regular follow up on late loans
• Monitor and report monthly trial and loaner transactions
• Assist with distribution and management of SC Demo and Trial inventories
• Assist Intake Team as needed
• Assist with inventory audits and updating database with current inventory locations
• Assist with communications to the Sales team, including New Hire trainings, webinars, and other calls
• Perform various other duties as assigned

Trial Administrator

• Responsible for the daily support of assigned RICOH-managed devices within the customer’s fleet.
• Ensures print availability and achievement of service level agreements (SLAs).
• Responds to customer requests, service alerts, technical support needs, and training with a strong focus on customer service.
• Monitors all facets of the fleet program to ensure performance standards are maintained.
• Interfaces with RICOH, third-party, and vendor support resources to anticipate, prevent, and resolve customer-impacting issues.
• Supports continuous fleet optimization by identifying over-utilized, under-utilized, frequently serviced, and exception devices.
• Adheres to the IMACD process by coordinating and supporting functional tasks, managing workflows, and communicating status updates in a timely manner.
• Reports asset and service contract information, as required.

Print Support Administrator

• Provide clerical support for the warehouse
• Shipping and Receiving
• Reporting Daily Shipping Report
• Scan Inbound/Outbound Paperwork to all customers
• Assist with Returns / PC-Returns / Damages / VODS / RTPs
• Assist with Label and Insert Cage daily operations
• Print Shippers -Match with packing slips and bring to shipping dock
• Manage the samples process in coordination with S&R Material Handler personnel
• Correct paperwork errors
• File corrected paperwork
• Work with all departments on incoming packages review, receipt, and delivery
• Checks in all incoming and outgoing drivers and assigns dock doors
• Manages cycle counts and generates cycle count lists
• Root cause analysis of inventory discrepancies
• Prepare customer inventory reports
• Process obsolete/returns/rejects materials directed by the customer
• Manages Verification of Destruction process
• Adherence to all company policies and procedures
• Assists with updates to company policies and procedures
• Works to improve the effectiveness of the quality management system using the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions
• Instills a sense of quality through modeled quality behaviors and mindset
• Assists with Training and Orientation, as needed
• Elevates complaints and problems, seeks Management assistance
• Ensures proper PPE’s and Safety procedures are followed
• Flexibly to work other shifts, maybe 8, 10 or 12 hours as needed.

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