Administration

• Supports internal and external clients, including beneficiaries and advisors, responding to routine inquiries and assisting with account-related requests.
• Maintains client account information, ensuring accuracy and completeness.
• Supports execution of account transactions, including cash movements, check processing, and account updates.
• Monitors account activity for overdrafts and exceptions, escalating issues and supporting resolution.
• Assists with account openings, closings, and transfers, ensuring proper documentation.
• Prepares reports and gathers account data to support reviews, audits, and ongoing client servicing needs.
• Coordinates documentation with internal teams, external partners, and tax preparers.
• Works closely with Trust Administrators and Officers to support day-to-day account management.
• Follows established procedures and contributes to consistent operational practices.

Associate Trust Administrator

• Provide Tier III operational support for server infrastructure
• Assist with infrastructure projects and cybersecurity initiatives
• Perform Windows Server maintenance and user administration
• Manage Microsoft 365 services including Teams and SharePoint
• Conduct security audits and vulnerability remediation

Infrastructure Administrator

• Supports the administration of trust accounts in accordance with governing documents, applicable laws, and organizational policies.
• Reviews documents and account activity for accuracy and completeness.
• Responds to client, beneficiary, and advisor inquiries with professional resolution.
• Ensures adherence to fiduciary, regulatory, and internal policy requirements.
• Assists with account openings and closings, ensuring proper documentation, asset transfers, and accurate setup of account and tax reporting information.
• Works closely with internal teams and senior administrators to support account management and client service delivery.
• Participates in initiatives to improve operational efficiency and enhance service delivery to clients.

Trust Administrator

• Draft moderate to complex, non-routine contractual instruments.
• Apply expert-level knowledge of contracting concepts, the Uniform Commercial Code, public contract acquisition law and regulations, and relevant international contract law.
• Ensure compliance with corporate policies and procedures and identify opportunities for process improvement.
• Coordinate and manage contract volume in support of major or complex proposals.
• Review complex domestic, international, and commercial proposals for compliance with RFP requirements, with emphasis on identifying and mitigating proposal and execution risk.
• Draft and revise contract language, including terms and conditions, in response to RFP requirements.
• Determine appropriate flow-down provisions for subcontracts and material procurement.
• Lead and support negotiation activities, including serving as negotiation lead for less complex efforts and acting as “closer” on more complex negotiations as required.
• Utilize independent judgment and creativity to resolve complex contract issues.
• Prepare complex contractual documentation for review by legal counsel, business units, and corporate stakeholders.
• Participate in and contribute to process improvements and work instruction development prior to implementation.
• Collaborate effectively with senior corporate leadership, customer and supplier executive management, and public agency executives.
• Develop and support competitive proposal development efforts.
• Provide mentorship, training, and technical guidance to less experienced contracts professionals, supporting skill development within the function.
• Communicate results clearly and concisely, both verbally and in writing.
• Travel up to 25% annually, both domestically and internationally.

Senior Contracts Administrator

• Responsible for administering, designing, implementing, and managing secure reliable, scalable system-to-system data integrations across the enterprise.
• Develops and enforces data governance and building Extract, Transform, Load (ETL) processes.
• Administers, designs, develops, and maintains application-to-application integrations using APIs REST/SOAP, file-based interfaces SFTP/FTP, and database connections.
• Builds and supports ETL processes to extract, transform, and load data between systems.
• Develops and consumes RESTful APIs and web services using standard data formats JSON, XML.
• Implements data mappings, transformations, and validation rules to ensure accuracy, consistency, and reliability of exchanged data.
• Writes and optimizes SQL queries, stored procedures, and data extraction logic in support of integrations.
• Collaborates with functional teams, analysts, and application owners to translate business requirements into technical integration solutions.
• Troubleshoots and resolves integration defects, data issues, and interface failures.
• Creates and maintains technical documentation, including interface specifications, data mappings, integration flow diagrams, configuration workbooks, design documents, and knowledge materials.
• Supports testing activities, including unit, system, and regression testing, for integration solutions.
• Ensures integrations follow security, data governance, and coding standards.
• Demonstrates working knowledge of Public Key Infrastructure (PKI), including certificate-based authentication.

ERP Administrator – Integrations

• Responsible for the day-to-day administration, optimization, and support of the AMOS airline maintenance software solution.
• Serve as the primary technical and functional expert for AMOS, ensuring system stability, data integrity, and effective utilization.
• Administer and configure AMOS to support maintenance, engineering, logistics, and related business processes.
• Act as the primary point of contact for AMOS-related incidents, service requests, and queries from business users.
• Develop and maintain runbooks, support procedures, and knowledge base articles for AMOS.
• Ensure the accuracy, completeness, and consistency of key AMOS data.
• Support compliance with EASA/FAA and other applicable regulatory requirements by ensuring AMOS configuration and records support audit-readiness, among other responsibilities.

AMOS Application Administrator

• Administer and maintain the Polaris ILS, including system configuration, permission management and user account creation across multiple library organizations
• Support and troubleshoot circulation functions, including loans, holds, renewals, fine management and notifications, in alignment with each library’s individual policies
• Manage system upgrades, releases, hotfixes and support cases in coordination with the vendor
• Maintain patron database integrity, including registration workflows and data standards
• Manage integrations with third-party services such as discovery layers, e-content providers, online payment systems and SIP2/NCIP/API authentication systems
• Oversee bibliographic and item record integrity and support cataloging workflows
• Assist with the creation of reports to support library operations, collection analysis and statistical reporting
• Perform data clean-up, normalization and bulk record updates
• Provide frontline and escalated support to library staff across all departments
• Develop training materials and conduct staff training sessions for Polaris workflows
• Other duties as assigned

IT Administrator – Polaris

• Jira Administration & Process Optimization:
• Workflow & Form Modernization: Modernize Jira forms and processes for critical ticket types (e.g., CODEMASK), enhancing data capture, filtering, and reporting capabilities.
• Process Definition & Implementation: Maintain and modernize current design processes through the development and implementation of new Jira processes and templates for various activities, including DCV testing and work breakdown.
• Configuration & Standards: Update and enforce "Definition of Done" (DoD) criteria within Jira projects to ensure the quality and completeness of deliverables, providing feedback to Subject Matter Experts (SMEs) on complex items.
• User Support & Management: Manage personal Jira backlogs, sprint cadences, and provide troubleshooting support for user access issues.
• Dashboard Creation & Data Visualization:
• Comprehensive Dashboard Development: Design, build, and curate multiple dashboards for Technical Design Review (TDR) and Business Process Review (BPR), including specialized dashboards for specific programs (e.g., Otosan), and maintain/update them as needed.
• Data Integration & Reporting: Utilize Power Query to combine disparate data sources, enabling comprehensive tracking and analysis for reporting.
• Interactive Data Visualization: Create interactive data visualizations in PowerBI to track program timing, milestones, and key performance indicators.
• Confluence Integration: Embed Jira dashboard widgets into Confluence pages to provide integrated program status views.
• Ongoing Initiatives & Future Focus:
• Jira Structure & Governance: Actively participate in discussions and the implementation of significant Jira structure changes, including project consolidation, custom field integration, and workflow best practices.
• Advanced Reporting & Analytics: Investigate further enhancements to BPR and Chief Review dashboards, exploring direct data integration from source systems (e.g., EIS) for roll-up reporting.
• Process Refinement: Develop solutions for complex process challenges within Jira, such as managing schematic development churn and updating timing review.

Jira Administration Engineer

• Review and validate service contracts, including structure, billing, dates, and system linkage.
• Coordinate intercompany contract requirements with global teams and renewal groups.
• Ensure contracts are properly created, activated, and governed in SAP S/4HANA.
• Manage third-party vendor contract alignment and support service order creation when needed.
• Ensure warranties are correctly linked to Functional Locations and applied in service processes.
• Review warranty-related service orders for eligibility and cost accuracy.
• Align warranty coverage with service delivery methods and support reassignment decisions when required.
• Determine if cost is accurately charged to the warranty and proper functional location.
• Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
• Monitor and apply financial controls such as stop-order criteria.
• Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
• Ensure contracts and service orders are properly closed, with all costs settled in SAP S/4HANA.
• Coordinate with Finance for accurate contract completion and reporting.

SAP Service Contract Administrator

• Directs and coordinates educational, administrative and counseling activities of students by performing the following duties personally or through subordinate supervisors.
• Ensures conformance of educational programs to state and local school board standards through evaluation, development and coordination activities.
• As needed, researches and implements non-K12 curriculum resources that meet state standards.
• Manages teaching and administrative staff.
• Manages Master and Lead Teachers and programs.
• Helps articulate the school’s mission and vision with the aim of ensuring all stakeholders have a common understanding and are positioned to work cooperatively.
• Utilizes/relies heavily upon communication technologies and practices that most effectively support a predominantly virtual / remote work environment.
• Confers with teachers, students, and parents concerning educational and behavioral problems in school.
• Coordinates with teacher and K12 Enrollment regarding expulsions and withdrawals.
• Ensures that the school is meeting the needs of students while complying with local, state, and federal laws, including laws pertaining to special education.
• Develops and oversees implementation of the school’s Academic Improvement Plan.

Middle School Assistant Administrator

• Managing construction-related damage claims and supporting the resolution process
• Serving as a key liaison between contractors, customers, and internal departments
• Ensuring timely communication and accurate documentation
• Drafting and issuing formal notifications to contractors regarding pending claims
• Tracking the status of all assigned construction and field ops claims
• Communicating with contractors and field personnel to resolve damage claims
• Completing and submitting required reports on claims in process
• Assisting in the development of process workflows and associated procedures regarding claims management
• Traveling to EVV twice a year

Contract Administrator

• Provide one-to-one inbound telephone contact with applicants
• Provide support through outbound calls as well
• Accurate documentation

Benefits Administration Services Associate

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

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