SAP Service Contract Administrator

KION Group

Service Contract Administrator ensuring accurate management of customer contracts and warranties in SAP S/4HANA. Collaborating with various teams for financial accuracy and service readiness.

Posted 6/16/2026full-timeGrand Rapids • Missouri, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $82,000 - $166,000 per yearWebsite

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Review and validate service contracts, including structure, billing, dates, and system linkage.
Coordinate intercompany contract requirements with global teams and renewal groups.
Ensure contracts are properly created, activated, and governed in SAP S/4HANA.
Manage third-party vendor contract alignment and support service order creation when needed.
Ensure warranties are correctly linked to Functional Locations and applied in service processes.
Review warranty-related service orders for eligibility and cost accuracy.
Align warranty coverage with service delivery methods and support reassignment decisions when required.
Determine if cost is accurately charged to the warranty and proper functional location.
Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
Monitor and apply financial controls such as stop-order criteria.
Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
Ensure contracts and service orders are properly closed, with all costs settled in SAP S/4HANA.
Coordinate with Finance for accurate contract completion and reporting.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Finance, Operations, or a related field, or equivalent experience.
5+ years of experience in contract management, service operations, or warranty administration
Demonstrated experience working with ERP systems, preferably SAP S/4HANA.
Experience collaborating with Finance, Project Teams, and Customer Service organizations.
Strong knowledge of contract lifecycle and warranty management
Working knowledge of SAP S/4HANA service and contract modules
Ability to interpret contract entitlements and apply them to service delivery.
Financial and cost management acumen
Strong planning, prioritization, and problem‑solving skills.
Excellent communication and cross‑functional collaboration abilities
High attention to detail and process discipline
Experience managing contracts.
Familiarity with Service Cloud or similar CRM/ticketing platforms
Exposure to intercompany service delivery models
Understanding of straight‑line and completed‑revenue recognition models.

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract managementservice operationswarranty administrationfinancial managementcost managementcontract lifecycle managementrevenue recognitionSAP S/4HANAService CloudERP systems

Soft Skills

planningprioritizationproblem-solvingcommunicationcross-functional collaborationattention to detailprocess discipline