Administration

• Define and implement the vision and strategy for Emerging Products Administration
• Establish scalable, repeatable operating models to support existing and new product launches
• Demonstrate end-to-end ownership and accountability for team performance and outcomes
• Partner closely with product owners to operationalize new offerings and service enhancements
• Influence business partners on product readiness, service enhancements, and the adoption of best-in-class controls and operational models
• Drive efficiency, scalability, and continuous improvement across processes
• Ensure strong governance, risk management, and fiduciary oversight where applicable
• Deliver high-quality service experiences for emerging product clients
• Lead, support, and develop a multi-level organization with varied abilities and product expertise
• Foster an inclusive, high-performance culture that promotes engagement and accountability
• Oversee hiring, talent development, performance management, and workforce planning

Director, Emerging Products Administration

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

Senior Application Administrator

• Support the daily operations of the practice by assisting with client communication, scheduling, referrals, and general administrative tasks
• Serve as a central point of coordination between clients, therapists, and administrative processes
• Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.)
• Ensure administrative workflows are followed consistently and thoroughly
• Communicate payment-related information clearly and professionally when needed
• Assist with basic billing tasks including charging services and supporting client balances
• Support daily office operations and ensure a smooth and organized environment
• Assist with administrative tasks, documentation, and coordination as assigned
• Assist with social media coordination and content collaboration as directed

Office Administrator

• Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services.
• Communicate with onsite nursing teams to ensure all clinical needs are coordinated.
• Oversee provider queue in Never Alone.
• Support technical issues that arise for telehealth provider team.
• Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours.
• Maintain timely documentation of encounters with facility nurses in the EMR.
• Record information directly into CRM system.
• Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling.
• Answer and triage calls from Never Alone use cases outside of the SNF use case.
• Provide health education.
• Provide an excellent customer experience to foster high customer satisfaction/retention.
• Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
• Follow all state and federal regulations, guidelines, and laws.
• Collaborate with telehealth provider group.
• Participation in monthly staff meetings.
• During downtime there may be some additional project related work related to the development of protocols, initial quality review of previous encounters, or projects to be defined as the role evolves.

RN Telehealth Administrator, On Call, PRN

• Identify the roles and responsibilities of the AIT in a Long-Term Facility.
• Assist in analyzing the various operations within a nursing facility.
• Act as a liaison between the nursing facility, residents, families and outside community.
• Compile and develop reporting on budget projections, revenue and expenses.
• Bring up issues related to HR and Risk Management situations within the facility.
• Assist in capital improvements and participate in Advisory committees.
• Assist in monitoring and directing execution of policy and procedural changes.
• Develop relationships with the support team (HR/Therapy/Clinical/Finance).
• Support Clinical efforts by understanding QA measures and holding people accountable.

Administrator in Training

• Identify the roles and responsibilities of the AIT in a Long-Term Facility.
• Assist in analyzing the various operations within a nursing facility.
• Act as a liaison between the nursing facility, residents, families and outside community.
• Compile and develop reporting on budget projections, revenue and expenses.
• Ensure all employees, residents and families are treated with the utmost respect.
• Actively engage with community groups and cultivate relationships with local hospital leadership and physicians.
• Monitor industry regulations, laws, compliance updates and enact changes as necessary.
• Utilize time effectively to study Federal and State regulations and develop a sound understanding of industry best practices.
• Understand staffing level requirements and adhere to industry and company standards.
• Assist in monitoring and directing execution of policy and procedural changes.
• Involve in resolving HR issues and Risk Management situations within the facility.
• Assist in capital improvements and participate in Advisory committees.
• Contribute to safety programs and develop a stellar reputation within the industry and community.
• Develop relationships with the support team (HR/Therapy/Clinical/Finance) to assist in meeting/exceeding goals.
• Support Clinical efforts by understanding QA measures and holding people accountable.
• Monitor collections and A/R daily.
• Develop and execute creative ideas to increase employee engagement and minimize turnover.

Administrator – Training

• Assists with the development and implementation of procedures from the customer service aspect for all clients (internal and external)
• Assists in the strategy and implementation of new products and services from the production operations perspective
• Assists in the management of a high-volume shared mailbox by monitoring incoming messages, triaging, and prioritizing requests, assigning/forwarding items as needed, and ensuring timely, accurate responses
• Track inquiries from intake through resolution, perform research to identify answers, and coordinate with internal teams to close out open items
• Validate client reports for accuracy, completeness, and consistency prior to delivery
• Track expected vs. received files and promptly identify missing, late, or failed transmissions
• Review, validate, and implement client exclusion and special handling changes; confirm updates are reflected across all required platforms/tools
• Assist with loading recovery files and researches and resolves any file load exceptions by analyzing source data and matching records to the correct member/group eligibility combinations
• Perform regression testing following system releases to validate existing functionality and identify unintended impacts
• Implement letter template changes (content, variables, formatting) and validate outputs through testing/quality checks prior to use
• Other ad hoc projects/tasks as needed

Program Administrator – Carelon Payment Integrity

• Consults, advises, leads and assists practice management in providing leadership and direction by performing financial and productivity reporting, clinical effort and compensation alignment, budget development and monitoring.
• Fulfills service level assistance to assigned MCVP clinical departments to facilitate health system wide alignment.
• Ensures compliance with VCU and VCUHS policies and procedures.
• Works closely and in collaboration with MCVP Clinical Departments, physicians, advanced practice providers, staff, and management to resolve issues.
• Maintains current knowledge of all state and federal laws and regulations and health system policies and procedures.

Business Associate Administrator

• Execute onsite warehouse operations for our Gifts-in-Kind facility in Lexington, KY.
• Conduct the day-to-day operational needs of the facility, including proper maintenance and upkeep of facility and equipment.
• Facilitate inventory management processes.
• Ensure the operations of the warehouse are conducted in a safe manner.
• Receive and send shipments, including loading and unloading trucks.
• Operate electronic and/or motorized equipment including pallet jacks and pallet wrapping machines.
• Conduct accurate and prompt inventory of all shipments.
• Prepare for pick-ups and distributions.
• Coordinate with GIK Staff to ensure all established Gift in Kind goals, processes and timelines are met.
• Perform other related duties as required.

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