Administration

• Responsible for the daily administration of retirement plans with a focus on assisting participants with benefit inquiries
• Work closely with the retirement plan account managers
• Report to the Retirement Plans Department Manager
• Routine correspondence with retirement plan participants including emails, phone calls, etc.
• Preparing and sending necessary distribution forms to participants/clients on a timely basis
• Processing distributions upon receipt of completed forms on a timely basis
• Maintaining an accurate database to track status of distribution requests
• Preparing and processing Required Minimum Distributions (RMDs) by the applicable deadline date each year
• Updating participant records such as vesting at recordkeepers
• Requesting and collecting census data from clients on the applicable quarterly, semi-annual, annual basis
• Following up with client on missing census information
• Entering census data and verifying accuracy
• Checking and verifying receipt of applicable Trust Statements on a monthly basis
• Preparing and sending required Notices by the applicable deadline date
• Preparing and sending required 1099-Rs by applicable deadline date
• Any other assigned tasks given by a Supervisor.

Retirement Plan Administration Associate

• Provide Logistics services for the Distribution Center Shipping Department
• Demonstrate a consistently positive, cooperative, self-motivated, courteous and professional attitude and demeanor
• Regular in person attendance with on time arrival as scheduled
• Ability to accurately enter data using electronic, paper, and other means to record information
• Participate in annual Physical Inventory
• Prepare/maintain international shipment paperwork

Logistics Administrator

• Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process.
• Document/implement/and communication final determination as appropriate.
• Track all ADA accommodation end dates engaging with employees regarding next steps.
• Assist with payroll inquiries related to any paid time off policies and procedures.
• Respond to all ADA and Leave inquiries within established SLAs.
• Other job duties as assigned.

ADA Leave Administration Specialist

• Administer and maintain the Polaris ILS, including system configuration, permission management and user account creation across multiple library organizations
• Support and troubleshoot circulation functions, including loans, holds, renewals, fine management and notifications, in alignment with each library’s individual policies
• Manage system upgrades, releases, hotfixes and support cases in coordination with the vendor
• Maintain patron database integrity, including registration workflows and data standards
• Manage integrations with third-party services such as discovery layers, e-content providers, online payment systems and SIP2/NCIP/API authentication systems
• Oversee bibliographic and item record integrity and support cataloging workflows
• Assist with the creation of reports to support library operations, collection analysis and statistical reporting
• Perform data clean-up, normalization and bulk record updates
• Provide frontline and escalated support to library staff across all departments
• Develop training materials and conduct staff training sessions for Polaris workflows
• Other duties as assigned

IT Administrator – Polaris

• Make critical decisions regarding staffing, utilization of resources, case management, allocation and providing real time support as well as education to clinical staff.
• Ensures that all donor evaluations and organ cases are carried out based on Lifeline of Ohio, Centers of Medicare and Medicaid Services (CMS), OPTN / UNOS, Association of Organ Procurement Organizations (AOPO) and Centers for Disease Control (CDC) guidelines and recommendations.
• Collaborates with the Medical Director(s) and other physician consults in evaluating donor suitability and setting appropriate donor case plans.
• Is knowledgeable of Lifeline of Ohio policies and procedures, and ensures they are followed on every referral/donation case.
• Demonstrates an understanding of the legal and hospital requirements for death declaration and organ donation.
• Will review the documentation on donor cases in real time for the accuracy of the following but not limited to; brain death documentation, ABO & ABO Subtyping, serologies, hemodilution, COVID testing and other OPTN documentation requirements.
• Engages proactively in donation referral and case activity by providing thorough, in-depth guidance to organ recovery team members utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
• Effectively help guide clinical staff though the implementation of standard organ donor management guidelines as well as help direct donor management to optimize organ function.
• Ensure that donated organs are allocated in an efficient, equitable, and timely manner in accordance with Lifeline of Ohio and OPTN/UNOS policies.
• Ensures organs and tissue will be recovered and preserved to maximize utilization in accordance with Lifeline of Ohio and OPTN/UNOS policies.
• Remotely participate in routine AOC meetings, staff meetings and other meetings that are directly related to the OAOC position.
• Remotely participate in process improvement and data development projects as well as case reviews and team educations.
• Provides regulatory oversight and verification of critical aspects of the donation process such as death notes, hemodilution, increased risk status, serology results, allocation variances, etc.
• Other duties as assigned.

Organ Administrator, On Call

• Receive and route incoming customer requests via phone and email
• Support material management activities at the branch including shipping, receiving and returning of parts
• Administrative support to managers within the branch
• Performs all other duties assigned by the Manager

Branch Service Administrator

• Managing construction-related damage claims and supporting the resolution process
• Serving as a key liaison between contractors, customers, and internal departments
• Ensuring timely communication and accurate documentation
• Drafting and issuing formal notifications to contractors regarding pending claims
• Tracking the status of all assigned construction and field ops claims
• Communicating with contractors and field personnel to resolve damage claims
• Completing and submitting required reports on claims in process
• Assisting in the development of process workflows and associated procedures regarding claims management
• Traveling to EVV twice a year

Contract Administrator

• Provide one-to-one inbound telephone contact with applicants
• Provide support through outbound calls as well
• Accurate documentation

Benefits Administration Services Associate

• Define and implement the vision and strategy for Emerging Products Administration
• Establish scalable, repeatable operating models to support existing and new product launches
• Demonstrate end-to-end ownership and accountability for team performance and outcomes
• Partner closely with product owners to operationalize new offerings and service enhancements
• Influence business partners on product readiness, service enhancements, and the adoption of best-in-class controls and operational models
• Drive efficiency, scalability, and continuous improvement across processes
• Ensure strong governance, risk management, and fiduciary oversight where applicable
• Deliver high-quality service experiences for emerging product clients
• Lead, support, and develop a multi-level organization with varied abilities and product expertise
• Foster an inclusive, high-performance culture that promotes engagement and accountability
• Oversee hiring, talent development, performance management, and workforce planning

Director, Emerging Products Administration

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

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