Accounts Receivable

• Manage customer relationships with SanMar by monitoring customer payments and recognizing opportunities for business building and risk management.
• Communicate with customers primarily over the phone and secondarily via email to ensure payments are made in a timely fashion, and negotiate in a collaborative manner.
• Communicate professionally and with empathy, in a service-oriented manner on both inbound and outbound calls with customers.
• Handle and diffuse potentially stressful or tense situations by demonstrating patience and understanding.
• Provide timely approval of orders for assigned accounts; cover for teammates as needed.
• Work with the various credit terms offered to SanMar’s customers.
• Manage customers within the credit limit guidelines given; increase credit lines by obtaining necessary information to accommodate limit reviews.
• Maintain customer information accurately through various systems, and accurately note all communications and interactions.
• Perform other duties as assigned.
• Comply with all policies and standards.

Accounts Receivable Representative

• Responsible for holding self and team members accountable for meeting performance expectations.
• Assist in setting and maintaining department standards.
• Assist with responsibilities of one on one and general staff meetings.
• Assist in training and remediation as needed.
• Supports leadership in oversight of designated Revenue Cycle Management domestic and offshore staff as needed to ensure all RCM functions are worked within the established timeframes.
• Works with staff to resolve discrepancies and improve accuracy.
• Maintains a strong working knowledge of both upstream and downstream processes.
• Improves processes within department emphasizing quality and efficiency, while identifying and removing bottlenecks.
• Prepares reports as needed for various departments and leadership.
• Anticipates and resolves problems demonstrating good judgment.
• Conduct team meetings to educate on insurance guidelines, claim denials, and re-training efforts as needed.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Manager, Accounts Receivable

• Ensure the accuracy and integrity of receivables accounts through timely reconciliations
• Perform monthly reconciliations for various non-dealer accounts
• Publish dealer statements and process electronic funds transfers
• Collect overdue amounts from dealer and non-dealer accounts
• Prepare and deliver monthly AR Securitization reports
• Maintain accurate financial records and support the financial health of the organization

Accounts Receivable Clerk

• Perform collection calls and emails on assigned portfolio of customers
• High volume experience is highly preferred
• Accounts receivable, research, and invoice adjustments
• Ensure customer statements, invoices and demand letters are sent to customers.
• Reconcile customer balances to ensure accuracy and alignment with the customer.
• Schedule/confirm payment deliveries.
• Obtain agreements to pay and arrange and enforce payment plans.
• Collaborate with AR team, Sales, management regarding disputes, problem accounts, and develop resolutions to collect the outstanding balances.
• Document conversations and establish follow up routine for timely collection.
• Complete daily/weekly collection reports.
• Other projects as assigned.

Accounts Receivable Specialist

• Drives sales in assigned territory
• Engages with customers both face to face and virtually
• Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact
• Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement
• Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities
• Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable
• Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives.
• Completes all administrative expectations on time and compliantly.

Cardiovascular Specialist

• Monitors invoices using Salesforce using various currencies for corporate sponsors, exhibitors, advertising, corporate partners, convention registration and sponsorship.
• Review and reconcile credit card transactions.
• Reconcile and provide bank deposit details including accurate GL coding to facilitate bank transaction entry.
• Review and resolve unidentified receipts.
• Manage collections process- reach out to customers with outstanding balances, schedule conference calls with collections team, and update information in invoicing programs.
• Resolve customer inquiries on accounts receivable accounts.
• Maintain financial information in the membership database, Salesforce, and convention mapping software.
• Tracks and collects balances due to GBTA, including all items shown above.
• Reconciles monthly accounts receivable schedules and balances to the general ledger.
• Maintains deposit logs.
• Assist with preparation and provide documentation and schedules for annual external financial audit.
• Prepare journal entries as necessary.
• Reconcile select balance sheet accounts on a periodic basis.

Accounts Receivable Coordinator

• Drives sales in assigned territory.
• Engages with customers both face to face and virtually.
• Develops and implements effective business and territory call plans.
• Effectively builds rapport and relationships with customers in both live and virtual environments.
• Understands and leverages internal reports and analytics to identify and implement strategic business opportunities.
• Demonstrates strong teamwork capabilities to collaborate effectively across the organization to address customer inquiries and advance Pfizer objectives.
• Completes all administrative expectations on time and compliantly.

Cardiovascular Specialist, Health and Science Professional

• Responsible for all aspects of insurance follow-up and collections, including making telephone calls, accessing payer websites.
• Identify root cause issues for denials; categorize denial reasons and coordinate with clinic and/or with management to ensure process improvements are completed.
• Owns performance and ensures consistent and timely communication for issues identified affecting reimbursement.
• Effectively resolve complex or aged inventory, including payment research, payment recoups with minimal or no assistance necessary; accurately and thoroughly document the pertinent collection activity performed.
• Review the account information and necessary system applications to determine the next appropriate work activity.
• Verify claims adjudication utilizing appropriate resources and applications.
• Edit claims to meet and satisfy billing compliance guidelines for electronic submission.
• Manage and maintain individual work list/inventory, complete reports, and resolve high priority and aged inventory.
• Stay informed of changes with the procedures and laws for the specific insurance carriers or payers.
• Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions.

AR Specialist

• Manage the full billing lifecycle, including project setup, invoice preparation, review, approval, submission, and collection follow-up.
• Prepare, reconcile, and distribute monthly invoices accurately and timely.
• Generate invoices for Firm Fixed Price (FFP), Time & Materials (T&M), Cost Plus, and other government contract types.
• Review contract terms and funding documents to ensure billing compliance and proper invoicing.
• Ensure all Other Direct Costs (ODCs) are properly billed and reconciled to supporting expenses.
• Review and monitor unbilled balances to ensure revenue recognition and billing activity are properly aligned.
• Partner with Program Managers, Contracts, and Operations teams to resolve billing issues and ensure costs are charged appropriately.
• Research, analyze, and resolve billing discrepancies, customer inquiries, and documentation issues.
• Submit invoices through government and customer billing portals, including systems such as WAWF and IPP.
• Monitor accounts receivable aging and proactively follow up with customers to ensure timely collections and cash receipts.
• Assist with month-end close activities, reconciliations, audits, and reporting requirements.

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