Account Manager

• Own a portfolio of business customers of different sizes, building a clear understanding of their goals, product usage, risks, and growth potential.
• Communicate with customers regularly to ensure they are getting value from our products, answer commercial or product-related questions, and identify where additional support is needed.
• Identify upsell and cross-sell opportunities within your customer portfolio, qualify them based on customer needs, and move them through your opportunity pipeline.
• Support customers during product adoption and deployment by coordinating internal resources, clarifying expectations, and helping remove blockers.
• Manage customer agreements and renewals by preparing commercial terms, aligning timelines, and addressing risks before they affect retention.
• Lead strategic account management activities, including account planning, at-risk account management, client visits or business trips when relevant, and projects that improve team processes.

Account Manager – Mid-Senior

• Respond efficiently to incoming client inquiries and issues, turning challenging situations into positive, successful experiences.
• Partner closely with Sales and Customer Success teams to address client requests, keep internal stakeholders aligned, and ensure a seamless service experience.
• Conduct targeted platform demonstrations and walkthroughs for clients who need extra guidance after using standard self-service onboarding resources.
• Act as a dependable point of contact, setting clear and realistic timelines with both internal teams and external clients during the resolution process.
• Process essential scope and contract adjustments based on client’s sampling goals.
• De-escalate high-friction client situations- including retention risks and dissatisfaction- while confidently addressing queries with professionalism.
• Track ongoing account issues and milestones, identifying potential roadblocks early and implementing swift solutions to keep client projects on schedule.

• Achieve the set goals and KPIs for assigned therapeutic areas and territory
• Develop target list of customers in accordance with product strategy
• Develop and implement plans (e.g. territory, account and call) that includes goals, action plans, time frames and resources
• Build and maintain relationships with key external experts and decision makers
• Be the local expert of assigned products
• Deliver the medical information related to the products of responsibility to customers in compliance with company’s strategy and applicable regulations
• Differentiate AbbVie's value proposition to the customers
• Use promotional materials according Business Unit strategy and applicable regulations
• Regularly track and report progress against plan, redirecting efforts as necessary
• Organize live and virtual events with the customers and deliver presentations
• Proactively and continuously aspire to serve customer needs in a win-win approach
• Provide clear feedback to Direct Manager, report, and track progress with regards to different marketing campaigns, applied product strategies
• Provide relevant data to Direct Manager for monthly dashboard, highlights, S&OP, business reviews in accordance with agreed timelines
• Prepare the visit and activities plan and enter the realized visit information to the CRM system on a weekly basis
• Complete reporting into the CRM system in an accurate and timely manner
• Realize pre-planned visits in accordance with the customers segmentation and to comply with visit frequencies
• Update the records of the territory and customers regularly in a timely manner
• Provide workplace data accuracy in all records and reports, concerning the field of responsibility
• Following the receipt of information about adverse effects or product complaints about company products, deliver the same information promptly to Medical Department within 24 hours of receipt according to the set procedure
• Through effective contribution and participation in Brand Team activities, plan and ensure implementation of the commercial Brand strategy, tactical Brand activities and innovative projects
• Support Brand Manager in the development and execution of product strategies, promotional programs and projects etc
• Share best practices to enhance business success for assigned products across the Baltic team
• Demonstrate in-depth disease, product, market and competitive intelligence expertise, and share this knowledge and experience with the team
• Obtain a deep understanding of the emerging multi-stakeholder environment
• Support Brand Manager in developing tactical Brand Plans, collect and share in-field insights
• Provide necessary in-field insights and support in promotional materials creation.

Key Account Manager – Hematology

• Identify, recruit, and onboard new digital marketing agencies into the Omnisend Partner Program;
• Build and maintain strong, long-term relationships with agency partners, acting as their main point of contact and advocate within Omnisend;
• Provide agencies with the necessary training and resources to effectively sell and implement Omnisend solutions for their clients;
• Collaborate with the marketing team to develop and execute co-marketing activities, including webinars, case studies, and joint events;
• Track and analyze partner performance metrics, providing insights and recommendations to improve partner engagement and success;
• Work closely with the sales team and GTM teams to ensure that agency partners are effectively driving revenue and meeting their targets;
• Gather feedback from partners to help improve our product offerings, support processes, and partner program;
• Occasional travel to meet with partners and teams in person will be required to be successful.

Junior Partner Engagement Manager

• Strategic Partner Acquisition & Development: Lead the identification, evaluation, and onboarding of high-value partners, including orchestration platforms, ISOs, PSPs, and technology providers. Develop and execute strategic partnership plans that align with company growth objectives.
• Advanced Commercial Ownership: Lead negotiations for complex partnership agreements, design innovative commercial models (incl. commissions), and ensure profitable, scalable collaborations across multiple regions.
• Executive Relationship Management: Build and maintain strategic, high-level relationships with key partners, acting as a trusted advisor and executive point of contact. Influence decision-making at partner organizations.
• Integration Strategy & Oversight: Collaborate closely with product and tech leadership to oversee smooth and scalable integrations, ensuring partner solutions deliver measurable business impact.
• Strategic Sales Enablement & Go-to-Market Leadership: Lead joint go-to-market initiatives with key partners, develop enablement programs, and provide strategic training and product guidance to ensure partners can effectively position and sell our solutions. Collaborate with Sales and Marketing teams to drive partner-led growth opportunities.
• Global Market Expansion: Identify and execute opportunities for geographic expansion and new verticals, developing innovative partnership strategies to grow the company’s footprint.
• Industry Leadership & Representation: Represent the company at industry events, conferences, and partner meetings. Serve as a thought leader to enhance brand visibility and credibility in the ecosystem.
• Partnership Performance & Revenue Growth: Monitor partner performance, define KPIs, and drive initiatives to increase revenue, client acquisition, and transaction volumes through the partner network.
• Team Mentorship & Internal Leadership: Provide guidance and mentorship to junior partnership managers, support knowledge sharing across the team, and contribute to the development of best practices in partnership management.

Senior Partnerships Manager

• Build, maintain and grow long-term partnerships with business, public sector, ecosystem and international partners
• Act as the main contact person for existing partners: understand their needs, maintain regular communication and ensure high-quality cooperation
• Onboard new financial sponsors and non-financial ecosystem partners for ROCKIT events, programs and strategic initiatives
• Prepare partnership and sponsorship proposals, support negotiations, coordinate agreements and track deliverables
• Work with the ROCKIT team to create value for partners through events, mentorship, workshops, startup selection, demo days, closed sessions and other relevant formats
• Coordinate joint projects with partners and contribute to ROCKIT’s financial sustainability and public institution goals

Strategic Partnerships Manager

• Maximize NRR (Net Revenue Retention): Own the renewal cycle, negotiations, and proactive health checks for ScrapingBee’s accounts to mitigate churn.
• Technical Account Navigation: Act as the primary business and high-level technical point of contact. Understand customer architecture, pain points, competition, data scraping volume needs, and concurrency requirements to suggest optimal plans.
• Expansion & Upsells: Identify expansion triggers (e.g., a client hitting rate limits or expanding into new data extraction projects) and seamlessly guide them into higher tier, custom, or enterprise plans.
• Cross-Functional Advocacy: Partner with our Engineering and Product teams to champion customer feature requests.
• Inbound Deal Execution: Qualify, nurture, and close high-value inbound leads (enterprise developers, data scientists, and product managers) who require more than a self-serve plan.
• Value-Based Selling: Conduct technical discovery calls to understand the prospect’s scraping challenges and demonstrate how ScrapingBee solves their proxy, headless browser, and CAPTCHA problems.
• Shorten Time-to-Value: Facilitate smooth onboarding for premium clients, ensuring their development teams successfully integrate our API

Portfolio Account Manager

• Proactively source, negotiate, and close high-impact, strategic brand-to-brand deals
• Actively manage, optimize, and expand our existing high-profile collaborations to maximize mutual value
• Serve as the central hub for partnership campaigns
• Align with the Social Media, App, Influencer, and Affiliate teams to ensure flawless, end-to-end execution
• Structure win-win collaborations that convert
• Build out new revenue streams via product bundles, app integrations, and co-branded campaigns, ensuring every partnership is effectively monetized
• Provide clear, structured reporting on partnership performance, tracking ROI, Customer Acquisition Cost (CAC), and identifying future scaling opportunities

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