Account Manager

• Establish excellent relationships with Glovo’s Qcommerce partners especially Retail and Specialties partners (e.g. Pharmacies, Smoking, Green grocers, Butcheries, Liquor, etc.) through consistent and proactive communication, identifying their needs and building engagement
• Be responsible for your partners' business performance and ensure their growth. Build reports and analyze main KPIs. Take action to reach your goals and company OKRs
• Acquire partners and own relationships in expansion cities (Mombasa etc.) from end to end, from the top to the bottom line of the P&L
• Travelling to other cities to get feedback from partners and translate it into product, marketing, and operations improvement.
• Guarantee partners' content quality
• Increase Glovo's visibility through marketing activations with partners in their offline stores
• Improve Glovo’s revenue through commission renegotiations and monetization of your partners
• Be the main point of contact between Glovo's different areas and partners

QCommerce Account Manager

• Develop and maintain strong, trusted relationships with key telecom accounts.
• Lead commercial negotiations, including pricing discussions and contract renewals, ensuring mutually beneficial agreements.
• Serve as the main point of contact for telecom partners, managing communications, escalations, and service updates.
• Collaborate cross-functionally with sales, marketing, technical support, and other teams to coordinate service delivery and meet expectations.
• Prepare and present Quarterly Business Reviews, demonstrating value delivered and identifying growth opportunities.
• Analyze usage and performance data to propose optimization strategies and support business development initiatives.
• Manage billing inquiries and disputes, coordinating internally to ensure timely and effective resolution.
• Facilitate onboarding and rollout of new services, ensuring smooth commercial and operational handover.
• Monitor industry trends and market pricing in collaboration with Business Analysts to stay competitive and informed.

Telecom Account Manager

• Support the Account Management function by ensuring strong administrative coordination
• Maintain account-management trackers and account records
• Update account-health reports and dashboards
• Schedule governance meetings, service reviews, and client check-ins
• Prepare meeting packs, agendas, and supporting documentation
• Track outstanding invoices and collections status
• Coordinate routine client communications
• Maintain accurate reporting and visibility

Assistant Account Manager

• Build and maintain trusted relationships with Capi’s most strategic clients, ensuring their long-term success.
• Identify opportunities within accounts to increase transaction volume and expand product adoption.
• Develop account plans focused on retention, upselling, and customer advocacy.
• Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated.
• Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation.
• Anticipate client challenges and collaborate with internal teams to resolve them quickly and effectively.
• Ensure customers are fully leveraging Capi’s platform, conducting business reviews and optimization sessions.
• Turn client feedback into actionable insights that enhance the customer experience and inform product improvements.
• Work closely with product, operations, and compliance teams to ensure a seamless client journey and localized solutions.
• Serve as the voice of the customer within Capi, ensuring feedback directly influences product and process evolution.
• Gather and share competitive intelligence and market insights to strengthen Capi’s position in the region.
• Document success stories and build scalable playbooks to improve account management practices across markets.

Key Account Manager

• Lead business development, research partnerships, and oversight of impact-focused programs
• Oversee team that leads end-to-end business development across health program portfolio
• Build and manage a pipeline of family offices and effective altruism-aligned funders
• Represent the organization externally at relevant convenings
• Lead strategy development across impact areas of Maisha Meds
• Oversee cost-effectiveness modeling to support program investment cases
• Build and manage research partnerships with academic institutions
• Lead the development of funder-facing materials including concept notes, proposals, and pitch decks
• Oversee team accountability for the full portfolio of impact programs
• Develop, manage, and mentor a high-performing team

Account Manager jobs in Kenya

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QCommerce Account Manager

Telecom Account Manager

Assistant Account Manager

Key Account Manager

VP, Impact Strategy – Partnerships