Account Manager

• Implements sales strategy for our medical solutions to assigned territories/hospitals/clinics with sales target.
• Supports in sales and marketing event including but not limited to related demonstration, seminars, workshops, exhibitions, or customer training.
• Creates new business opportunities and collects updated market insights for the team.
• Provides professional service to assigned customers/hospitals.

Senior Account Manager

• Understand the unique needs and goals of each client
• Monitor and analyse client account performance and ensure issues are addressed proactively
• Identify opportunities for upselling additional services or features
• Act as the primary point of contact for client issues or concerns
• Maintain oversight of client Zendesk tickets and escalate as necessary
• Coordinate with internal teams to resolve client issues promptly and effectively
• Develop and execute annual client success plans aligned to business objectives
• Assist with contract renewals and negotiations to drive retention and satisfaction
• Use data analytics to assess performance and recommend improvements
• Report regularly on KPIs and client health metrics
• Advocate for clients internally to influence improvements in products and services
• Collaborate with global Account Managers to ensure consistency in client experience
• Maintain accurate records of client communications, billing, and contractual obligations
• Provide clients with resources and training to maximise service value
• Communicate regularly with clients via calls, emails, and on-site visits where applicable

Account Manager – APAC

• Act as the primary consultant for our Global Clients APAC HR and Benefits leadership
• Drive program awareness and adoption through localized engagement campaigns
• Serve as the first point of contact for high-priority escalations
• Rapidly mobilize Lyra’s clinical and provider networks during critical events
• Lead post-incident reviews with clients
• Partner with the Regional/Country Managers to ensure the provider network meets cultural nuances
• Own the renewal process for regional contracts and maintain 100% client retention
• Identify opportunities for upselling additional Lyra products

See all jobs on JobTailor

Senior Account Manager

Account Manager – APAC

Account Manager

Account Manager