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Reap

Senior Customer Success Manager, APAC

Reap

Senior Customer Success Manager at Reap handling web3 and fintech accounts in APAC. Overseeing customer relationships and driving growth and retention strategies in a hybrid role.

Posted 6/13/2026full-timeHong Kong • 🇭🇰 Hong KongSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
analyticsdata toolsdashboard building
Soft Skills
relationship buildingtrust buildingactivationretentioncustomer advocacyprecisionaccountability
Industry Keywords
Customer SuccessAccount Managementweb3cryptofintechpayments

Tech Stack

Tools & technologies
Web3

About the role

Key responsibilities & impact
  • Own and grow top accounts
  • Build rapport and trust with customers’ key stakeholders
  • Drive activation and retention at scale
  • Be the voice of the customer into Product
  • Lead with precision and accountability

Requirements

What you’ll need
  • 8–10+ years in Customer Success/Account Management with strategic ownership
  • Background with web3/crypto and fintech/payments
  • Strong analytics instincts; fluent with data tools and dashboard building
  • Fluency in English & Mandarin.

Benefits

Comp & perks
  • Professional development opportunities
  • Remote work options