Account Manager

• Serve as the primary point of contact for all assigned client accounts
• Build and maintain strong, trusted relationships with client stakeholders
• Help build and occasionally deliver Quarterly Business Reviews (QBRs) to communicate performance, trends, and opportunities
• Oversee project execution across the account portfolio, ensuring milestones and client expectations are met
• Track key project dates, deliverables, and timelines; proactively flag risks
• Coordinate cross-functionally with Account Supervisors, Coordinators, and Operations to drive service quality
• Create, update, and maintain accurate work orders throughout the job lifecycle, ensuring documentation supports timely invoicing and closeout
• Monitor open work orders for status and aging; follow up with internal operations, vendors, or technicians to prevent delays and missed SLAs
• Respond promptly to client emails and calls regarding job status, scheduling, and account questions
• Serve as the escalation point for complex or unresolved client issues
• Ensure timely, professional resolution and client communication throughout escalations
• Generate, review, and distribute client-facing reports on a regular cadence
• Communicate account status, issues, and opportunities clearly to internal leadership
• Identify and pursue opportunities to expand and deepen client relationships

• Collaborate with managers to develop and implement effective performance management strategies, including goal-setting, ongoing feedback, and annual reviews.
• Provide training and coaching to managers on how to conduct meaningful performance conversations and deliver constructive feedback.
• Monitor and analyze performance data to identify trends, areas for improvement, and opportunities for employee development.
• Facilitate performance calibration sessions to ensure consistency and fairness in performance assessments.
• Partner with the Talent Development team to design and deliver performance-related training programs.
• Advise on compensation and rewards strategies that align with performance results.
• Understand our business needs and optimize organization charts to bring out most performance effective.
• Maintain close and professional relationship with Bosta employees.
• Establish effective communication channels (both online and offline) to ensure the smooth information flow and promote Bosta culture and employee engagement.
• Maintain in-depth knowledge of legal requirements related to daily operations and manage employees to reduce legal risks and ensure compliance.
• Build employee’s performance evaluation and related processes.
• Working closely with our talent acquisition team to ensure the right talent is hired on time and achieve best candidate experience.
• Manage smooth onboarding for new hires.
• Act as an internal consultant to provide specific insights/ solutions to leaders, to manage compensation and Headcount budget are aligned with the plans.
• After understanding our employee’s performance result, you will identify training needs and evaluation of development program.
• Ensure to reduce our attrition rate and bring out our company brand in employer branding aspects.
• Handle employee relations issues from the initial incident, undertake investigations, identify solutions and follow through until completion.

HR Business Partner – Assistant Manager

• Ensure assigned FER and other financial KPIs are achieved, driving revenue growth and meeting client expectations.
• Execute timely welcome calls and regular service calls to all assigned accounts, fostering strong client relationships.
• Conduct comprehensive account scoping to activate, nurture, and maximize customer profitability.
• Generate revenue from a range of financial products, including FX, Trade, Bank Guarantees, Insurance, and Investments.
• Maintain and optimize the funding rate of the portfolio base, ensuring effective financial management for clients.
• Provide exceptional customer service, anticipating and addressing client needs proactively.
• Collaborate with product advisors for high-potential clients and activate dormant accounts to enhance revenue.
• Ensure timely updates of KYC, TL, and governance aspects to maintain a high-quality portfolio.
• Assist compliance, AML, FP&I, and governance units while maintaining client confidentiality and data security.
• Adhere to regulatory requirements and raise alerts for any misconduct or breaches, ensuring a compliant environment.

Virtual Relationship Manager – SMEs, Retail Banking

• Identify, acquire, and develop strategic partnerships with key merchants and enterprise accounts.
• Own and manage a portfolio of high-value partners, ensuring long-term growth and retention.
• Lead commercial negotiations and finalize partnership agreements aligned with business objectives.
• Build trusted relationships with senior stakeholders and act as the primary point of contact for strategic accounts.
• Develop partnership growth plans and identify new revenue opportunities within existing accounts.
• Analyze partnership performance, provide actionable insights, and present regular business reviews to management.
• Collaborate with internal teams to ensure seamless execution of partnership initiatives and campaigns.
• Support, coach, and share best practices with junior team members.
• Stay informed on market trends, competitor activities, and emerging business opportunities.
• Consistently achieve and exceed commercial and partnership growth targets.

Senior Partnerships Executive

• Onboarding suppliers post contract award
• Managing suppliers against the Supplier Management Framework
• Building and maintaining ongoing relationships with suppliers
• Leading regular governance review meetings with strategic suppliers
• Ensuring suppliers fulfil FCA compliance (where applicable)
• Owning and managing supplier risk profile
• Undertaking due diligence and assurance reviews with suppliers
• Resolution of operational and service incidents
• Driving the strategy of the category
• Leading internal reviews with key stakeholders
• Developing and maintaining plans to prioritise and implement continuous improvement

Supplier Relationship Manager

• Generate and qualify new leads through cold calls, emails, LinkedIn, and networking activities.
• Build and maintain strong relationships with clients and understand their business needs.
• Present the company's services and create tailored proposals and presentations.
• Collaborate with the production team to prepare quotations, timelines, and project scopes.
• Negotiate pricing and commercial terms and successfully close deals.
• Maintain an updated sales pipeline and track all opportunities using CRM tools.
• Follow up with existing clients to ensure satisfaction and identify upselling opportunities.
• Monitor market trends and competitors to identify new business opportunities.
• Achieve monthly and quarterly sales targets and provide regular sales reports.

Sales Account Manager – Creative & Media Services

• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
• Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Supporting clients from EMEA region

Account Manager, Market Research – EMEA

• serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
• Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.
• Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
• Proactively and professionally handle client concerns and inquiries in a timely manner.
• Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
• Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.
• Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
• Ensure timely resolution of critical issues to facilitate effective escalation management.
• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal • Provide input on new processes and workflows as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Key Account Manager

• Maintain and manage client relationships to ensure satisfaction.
• Develop relationships across various functional areas, including Partnerships, Operations, Legal, Finance, and Project Management.
• Measure and analyze program performance.
• Identify opportunities to automate and scale processes within account management.
• Create program goals and applicable metrics.
• Drive best practices for product utilization.
• Evaluate program risks.
• Regularly communicate with clients regarding the status of ongoing programs.
• Coordinate with cross-functional teams to gather updates on task progress.
• Analyze data trends for each program to extract meaningful insights.
• Prepare for the onboarding of new clients.
• Stay informed about competitors and new market trends.
• Identify growth opportunities and revenue-generating strategies through cross-selling existing programs.
• Assess client needs and propose relevant campaigns to maximize commissions.
• Recommend suitable merchants for each customer segment.
• Develop approaches to maximize revenue for each project.

Account Manager jobs in Egypt

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Account Manager

HR Business Partner – Assistant Manager

Virtual Relationship Manager – SMEs, Retail Banking

Senior Partnerships Executive

Supplier Relationship Manager

Sales Account Manager – Creative & Media Services

Account Manager, Market Research – EMEA

Key Account Manager

Account Manager

Digital & Business Strategist – Account Manager