Account Manager

• Maintain and manage client relationships to ensure satisfaction.
• Develop relationships across various functional areas, including Partnerships, Operations, Legal, Finance, and Project Management.
• Measure and analyze program performance.
• Identify opportunities to automate and scale processes within account management.
• Create program goals and applicable metrics.
• Drive best practices for product utilization.
• Evaluate program risks.
• Regularly communicate with clients regarding the status of ongoing programs.
• Coordinate with cross-functional teams to gather updates on task progress.
• Analyze data trends for each program to extract meaningful insights.
• Prepare for the onboarding of new clients.
• Stay informed about competitors and new market trends.
• Identify growth opportunities and revenue-generating strategies through cross-selling existing programs.
• Assess client needs and propose relevant campaigns to maximize commissions.
• Recommend suitable merchants for each customer segment.
• Develop approaches to maximize revenue for each project.

• serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
• Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.
• Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
• Proactively and professionally handle client concerns and inquiries in a timely manner.
• Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
• Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.
• Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
• Ensure timely resolution of critical issues to facilitate effective escalation management.
• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal • Provide input on new processes and workflows as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Digital & Business Strategist – Account Manager

• Build and scale a high-performing partner ecosystem that drives sustainable revenue growth
• Acquire, onboard, enable, and optimize strategic partners to generate qualified opportunities and recurring revenue
• Manage the full partner lifecycle, strengthen partner relationships, and ensure strong pipeline visibility, forecast accuracy, and partner accountability
• Identify, recruit, and onboard strategic channel partners
• Build a scalable partner ecosystem that delivers sustainable revenue growth
• Develop segmentation strategies to prioritize high-potential partners
• Negotiate commercial terms, commissions, and service-level agreements within delegated authority
• Design and execute partner onboarding and training programs
• Equip partners with sales materials, product knowledge, and go-to-market support
• Drive partner activation and ensure the first qualified opportunity is generated within 60–90 days
• Manage partner-generated referrals and opportunities from qualification through close
• Collaborate with internal sales teams to ensure effective lead handling and deal progression
• Increase conversion rates and identify upsell and cross-sell opportunities
• Achieve assigned annual channel revenue targets
• Monitor partner KPIs, pipeline contribution, and revenue performance
• Conduct regular business reviews with partners
• Implement performance improvement plans and optimization actions
• Maintain strong partner engagement and retention
• Maintain accurate pipeline visibility and revenue forecasts
• Track channel metrics including conversion rates, partner productivity, and retention
• Provide insights and recommendations to improve channel performance
• Work with Marketing on co-marketing campaigns and partner enablement materials
• Coordinate with Product to share market and partner feedback
• Align with Legal and Finance on partnership agreements and commercial structures
• Drive internal process improvements impacting partner and referral experience

Channel Sales & Partnerships Manager

• Conduct outbound calling to existing accounts, understanding their business needs, and asking for the business to grow your account base.
• Take ownership of your portfolio and drive new business opportunities.
• Manage the entire sales process from receiving a request to closing deals.
• Interpret technical needs, create quotes, send them, and follow up to close the deal.
• Serve as the main point of contact for clients who need quick turnarounds and clear communication.
• Build long-term relationships and become a trusted partner for client infrastructure needs.
• Understand customer requirements for networking gear and provide accurate solutions.
• Maintain data integrity in HubSpot, ensuring all tasks, follow-ups, and pipeline activities are organized and tracked.
• Effectively communicate product value and benefits, emphasizing features like Lifetime Warranty and the refurbished testing process.

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Account Manager

Digital & Business Strategist – Account Manager

Channel Sales & Partnerships Manager

Account Manager