Digital & Business Strategist – Account Manager

ArabyBrand

Digital & Business Strategist overseeing key client portfolios at Araby Brand, a digital marketing agency in the MENA region. Cultivating client relationships and driving innovative strategies for success.

Posted 6/1/2026full-timeCairo • 🇪🇬 EgyptMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.
Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
Proactively and professionally handle client concerns and inquiries in a timely manner.
Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.
Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
Ensure timely resolution of critical issues to facilitate effective escalation management.
Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
Provide input on new processes and workflows as needed
Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Requirements

What you’ll need

A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.
At least 4+ years of proven experience in Account Management within the digital marketing industry.
Deep understanding of online marketing tools, trends, and social media platforms.
Excellent communication and problem-solving skills with close attention to detail.
Fluent in both spoken and written English as well as Arabic.
Good knowledge of CRM Software, Microsoft Office, and G-Suite applications.
Ability to customize solutions according to the client's specific needs and goals.
Ability to handle multiple tasks at once and manage various projects without making mistakes.
Strong negotiation capabilities complemented by analytical abilities that can lead to successful results.

Benefits

Comp & perks

**Why Join Araby Brand?**
Exciting bonus opportunities and incentives!
Comprehensive health insurance coverage.
Growth Opportunities: Be part of a team that values personal and professional development, with continuous learning and career advancement opportunities.
Innovative Environment: Work in a dynamic, agile setting where creativity and innovation are encouraged.
Impactful Work: Play a crucial role in driving the growth and success of our clients' businesses.
Collaborative Culture: Join a passionate team dedicated to excellence and teamwork.
Flexible Work Arrangements: Enjoy flexible working options, including remote work, to support a healthy work-life balance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementdigital marketingnegotiationdata analysisreportingcampaign managementcustomer relationship managementproblem-solvingstrategic planningperformance metrics

Soft Skills

communicationattention to detailrelationship buildingtime managementadaptabilitycustomer servicecollaborationcreativityanalytical thinkingmultitasking