Zydus Therapeutics

Director

• Manage day to day patient services operations to ensure key performance metrics are met.
• Leverage the patient journey and available data to optimize patient engagement and adherence
• Define patient services models for new product launches, ensuring readiness at launch and scalability post-launch.
• Manage a patient services program that delivers the highest compliant access for appropriate patients and provides world-class customer service (for both internal and external customers)
• Primary business liaison for external patient services stakeholders such as for commercial financial assistance copay card processor, platform for electronic consent, and patient assistance program (PAP).
• Identify and implement new approaches and technologies to facilitate achievement of group and company objectives
• Provide strategic and tactical input to continuous improvement processes and development in compliance with all applicable laws, regulations and Zydus policies and procedures
• Act as a strategic thinker and lead without authority at times, while collaborating across functional areas in order to drive business forward
• Work directly with field teams (Sales, Market Access) to help educate HCPs and provide potential issue resolution
• Oversee reimbursement support services, including benefits verification, prior authorization, appeals, bridge programs and coverage navigation.
• Monitor and report contract KPIs to ensure product access, data access/aggregation, and product integrity
• Troubleshoot payer-specific reimbursement challenges in partnership with other Market Access teams
• Pull through plans that allow field sales to participate in cross-functional team/projects that enhance business and provide developmental opportunities
• Stay abreast of the changing conditions in market and product portfolio to ensure the all patient service’s activities reflect actual business/organizational needs while meeting the needs of the target audience and maintaining highest quality of service
• Ensure that the patient HUB remains compliant with all applicable laws, regulations, and guidance’s with company policies and procedures.

Director, Patient Services

• Daily monitoring of performance of each specialty pharmacy and specialty distributor for each program.
• Negotiate and implement specialty pharmacy and distribution contracts
• Create and maintain account plans for each specialty pharmacy
• Monitor and manage the potential channel expansion into unmet or opportunistic business areas, such as IDNs, Academic Centers, and Large Group clinics which may access product(s)
• Partner with Patient Services by assisting in troubleshooting any specialty pharmacy issues or concerns which would cause patient delays or gaps
• Leverage the patient journey and available data to optimize patient engagement and adherence in partnership with the specialty pharmacies
• Define best in class channel distribution models for new product launches, ensuring readiness at launch and scalability post-launch.
• Identify and implement new approaches and technologies to facilitate achievement of group and company objectives
• Provide strategic and tactical input to continuous improvement processes and development in compliance with all applicable laws, regulations and Zydus’ policies and procedures
• Act as a strategic thinker and lead without authority at times, while collaborating across functional areas in order to drive business forward
• Work directly with field teams (Sales and Market Access) to help educate HCPs and provide potential issue resolution
• Monitor and report contract KPIs to ensure product access, data access/aggregation, and fast start of therapy for patients
• Troubleshoot payer-specific reimbursement challenges in partnership with other Market Access teams
• Pull through plans that allow field sales to participate in cross-functional team/projects that enhance business and provide developmental opportunities
• Stay abreast of the changing conditions in market and product portfolio to ensure that all activities reflect actual business/organizational needs while meeting the needs of the target audience and maintaining highest quality of service
• Ensure that the channel activities are compliant with all applicable laws, regulations, and guidance’s with company policies and procedures

Director, Patient Services

Director, Channel Accounts