Director, Patient Services

Zydus Therapeutics

Director of Patient Services overseeing operations and analytics for patient services at Zydus Therapeutics. Collaborating across functional areas to ensure patient support and service quality.

Posted 5/1/2026full-time🇺🇸 United StatesLead💰 $225,000 - $260,000 per yearWebsite

About the role

Key responsibilities & impact

Manage day to day patient services operations to ensure key performance metrics are met.
Leverage the patient journey and available data to optimize patient engagement and adherence
Define patient services models for new product launches, ensuring readiness at launch and scalability post-launch.
Manage a patient services program that delivers the highest compliant access for appropriate patients and provides world-class customer service (for both internal and external customers)
Primary business liaison for external patient services stakeholders such as for commercial financial assistance copay card processor, platform for electronic consent, and patient assistance program (PAP).
Identify and implement new approaches and technologies to facilitate achievement of group and company objectives
Provide strategic and tactical input to continuous improvement processes and development in compliance with all applicable laws, regulations and Zydus policies and procedures
Act as a strategic thinker and lead without authority at times, while collaborating across functional areas in order to drive business forward
Work directly with field teams (Sales, Market Access) to help educate HCPs and provide potential issue resolution
Oversee reimbursement support services, including benefits verification, prior authorization, appeals, bridge programs and coverage navigation.
Monitor and report contract KPIs to ensure product access, data access/aggregation, and product integrity
Troubleshoot payer-specific reimbursement challenges in partnership with other Market Access teams
Pull through plans that allow field sales to participate in cross-functional team/projects that enhance business and provide developmental opportunities
Stay abreast of the changing conditions in market and product portfolio to ensure the all patient service’s activities reflect actual business/organizational needs while meeting the needs of the target audience and maintaining highest quality of service
Ensure that the patient HUB remains compliant with all applicable laws, regulations, and guidance’s with company policies and procedures.

Requirements

What you’ll need

Bachelor's Degree required; an advanced degree preferred.
Minimum 7+ years reimbursement, patients services and HUB program management experience
2+ years of Specialty Pharmacy
Outstanding customer relationships, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally
Deep understanding of reimbursement dynamics, including pharmacy benefit, Medicare Part D, Medicaid, and commercial insurance.
Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy.
In-depth understanding of patient access strategies, with a proven track record of successful patient support services for rare disease or specialty drugs.
Ability to manage multiple priorities, processes, timelines and expectations of multiple stakeholder groups.
Exhibit high capability at working collaboratively, with the ability to prioritize effectively, addressing short-term needs while maintaining a focus on long-term strategies.
Financial acumen in review, understanding and managing patient services budget across all programs, including Hub, copay, etc.

Benefits

Comp & perks

Competitive benefits
Services and support programs that provide resources to pursue goals at work and personal lives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

reimbursement managementpatient services managementdata analysispatient access strategiesfinancial acumenbenefits verificationprior authorizationappeals managementcoverage navigationpatient support services

Soft Skills

customer relationshipsinterpersonal skillscommunication skillscollaborationstrategic thinkinginfluencing skillsprioritizationmulti-taskingproblem-solvinganalytical skills