ZWILLING J.A. Henckels LLC

Account Executive

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Sales Representative – Exterior Building Products

Operations

• Lead daily warehouse operations across receiving, putaway, replenishment, VAS, inventory control, picking, packing, and shipping for Ecommerce, B2B, and Retail Store channels
• Oversee comprehensive returns processing and reverse logistics, ensuring that multi-channel returns are inspected, processed, and returned to stock with speed and accuracy to maximize inventory availability
• Coordinate complex workflows to ensure consistent achievement of SLAs across all channels, from rapid D2C shipping windows to scheduled retail replenishment and B2B routing requirements
• Ensure careful handling, storage, and documentation of high-value merchandise to protect product quality and maintain clear traceability
• Build and adapt daily labor and workflow plans to match demand, resolve bottlenecks, and keep operations flowing smoothly
• Maintain a calm, focused approach to decision-making in a fast-paced, high-volume environment with competing priorities
• Drive "dock-to-stock" excellence and shipping readiness through clear standards and supportive floor leadership
• Take ownership of KPI performance
• Analyze trends, identify root causes, and implement solutions that deliver measurable, long-term improvements
• Partner with the Senior Warehouse Operations Manager to review performance, set goals, and maintain a steady operating rhythm
• Foster accountability through consistent coaching, constructive feedback, recognition, and performance support
• Lead and mentor a multi-tiered team of managers, supervisors, and hourly associates, providing the hands-on support and guidance needed for collective success
• Develop frontline leaders by setting clear expectations and providing the coaching needed to grow
• Strengthen onboarding, cross-training, and standard work to ensure team performance is consistent and scalable
• Promote a culture of safety, respect, and continuous improvement through high standards and strong team support
• Utilize WMS and ERP systems (SAP) to plan work, manage inventory, and maintain real-time visibility into the operation
• Maintain strong operational controls through accurate documentation and high standards for data and transaction accuracy
• Apply Lean tools, including 5S and visual management boards, to reduce waste and increase daily throughput
• Ensure SOPs and work instructions are current, accessible, and actively used to guide the team
• Work closely with Customer Service, Supply Chain, Sales, Transportation, and IT to resolve order, inventory, and service challenges
• Support seasonal readiness, promotional events, and peak planning with a proactive and collaborative mindset
• Lead internal and external audits, cycle counts, and physical inventory events with precision and transparency
• Communicate risks early with clear options and recommended actions to keep stakeholders informed
• Promote a safety-first mindset and ensure compliance with OSHA regulations and internal safety standards
• Conduct routine inspections and lead safety meetings to share best practices and prevent incidents
• Maintain a clean, organized, and professional warehouse environment aligned to best-in-class operating standards.

Warehouse Operations Manager

Sales

• Maximize sales results to achieve or exceed annual budget
• Ensure outstanding and consistent customer service
• Maintain optimal product presentation in accordance with set standards
• Conduct product demonstrations for all brands and categories
• Execute special events to generate traffic
• Maintain Customer Relationship Management system
• Receive shipments in an organized and timely manner
• Maintain a pleasant, cohesive, and cooperative work atmosphere

Sales Representative – Exterior Building Products

Warehouse Operations Manager

Retail Sales Associate – PT – Westgate Factory Store