Zwiesel Kristallglas AG

QA Engineer

• Inspect produced glass products according to the specified quality criteria
• Define quality requirements
• Handle complaint processing, conduct training, and perform Production Part Approval Process (PPAP) procedures
• Prepare measurement and test reports
• Conduct and document audits in compliance with DIN EN ISO 9001
• Document defects using a defect recording system
• Report production disruptions and assist in their resolution

Quality Assurance Technician – Day Shift

Digital Marketing

• Independent planning, execution and management of SEA (Search Engine Advertising) and Meta campaigns (Facebook/Instagram)
• Analysis and optimization of campaigns based on KPIs (e.g., ROAS, CTR, conversion rate) to increase performance and profitability
• Development and implementation of scalable strategies for SEA and Meta channels
• Conducting regular performance analyses to identify optimization potential
• Collaboration with international subsidiaries (e.g., USA, Spain, France)
• Responsibility for budget planning and control for managed channels to ensure efficient use of resources
• Coordination with e-commerce and product management for cross-channel marketing approaches

Online Marketing Manager

Auditor

• Inspect glass quality
• Measure various characteristics
• Carry out tests according to test instructions, in particular perform calibration checks and any special tests
• Assist in identifying root causes of defects
• Complete control charts
• Prepare defect statistics
• Prepare and perform sampling and acceptance inspections

Quality Auditor

Customer Support

• Customer support and advisory services
• Preparing and reviewing quotations
• Order processing, data entry, data maintenance and reporting/analysis
• Handling complaints as well as payment processing and dunning (collections)

Customer Service Representative – International Sales

Manager

• Ensure an optimal shopping experience through target-group-oriented product presentation
• Analyze key performance indicators (sales)
• Provide professional and collaborative support to retail locations
• Monitor and maintain stock levels (sell-in and sell-out) and replenish assortments at the Point of Sale (PoS)
• Implement visual merchandising guidelines
• Train sales staff at the Point of Sale (furniture retailers and department stores)
• Report on current implementation measures and the sales situation

Visual Merchandiser, PoS Manager

Financial Planning and Analysis

• Accounts receivable: Processing incoming payments, especially from online shops, Amazon and other marketplaces
• Backup duties in accounts payable
• Additional accounting tasks as agreed

Finance Clerk

Email Marketing Manager

• Conceptualize, implement and analyze email campaigns (newsletters, triggered emails, promotions, etc.)
• Further develop automated customer journeys across the funnel (e.g., welcome series, cart abandonment, reactivation)
• Take ownership of performance KPIs such as open rates, clicks, conversions and unsubscribes
• Develop segmentation strategies for targeted, personalized campaigns
• Work closely with Content, Design and Tech to ensure smooth campaign workflows and to gradually implement strategic and operational CRM topics
• Build and maintain a cross-channel CRM funnel (B2C and B2B)
• Responsible for budget and revenue planning and control for the email marketing channel to ensure efficient use of resources
• Direct reporting to the Head of E-Commerce

Email Marketing and CRM Manager

Business Development Rep

• Bedienung der Druckmaschinen im Bereich Veredelung
• Durchführung von Rüstvorgängen nach Zeichnungsvorlage (Sieb- und Tampondruckmaschinen)
• Durchführung kleinerer Instandhaltungstätigkeiten
• Erstellung von Schablonen für den Siebdruck
• Mitarbeit bei den Produktionsabläufen
• Unterstützung bei der Arbeitsvorbereitung
• Erkennen von Fehlern sowie Auslitern von Gläsern