zvoove

Senior Technical Consultant – m/f/d

zvoove

full-time

Posted on:

Location Type: Remote

Location: Austria

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Job Level

Senior

Tech Stack

ERP

About the role

  • In your role as (Senior) Technical Consultant (m/f/d), your mission is to serve as the primary technical contact for our clients for all questions related to our software solution and to ensure prompt and sustainable problem resolution
  • In addition, you will develop, maintain and own the Technical Roadmap for each customer and drive adoption as well as the strategic expansion of ProSolution solutions
  • With your open and customer-focused manner, you provide the necessary (technical) support to our clients for all customer inquiries
  • You are responsible for setting up our software for customers, independently analyzing issues and responding to user requests by phone, email or remote access — and you document all processes carefully
  • You support our customers with everything from everyday questions to specific software issues and accompany them through onboarding
  • Building and continuously expanding expert knowledge of our products is a given for you
  • Through your interaction with customers, your colleagues in Customer Success, Sales and the Product team, you form an important interface and increase the value of our services

Requirements

  • You have a deep technical understanding of ERP systems, APIs, interface architectures and data models
  • You can analyze technical contexts in a structured way and explain complex issues clearly
  • Several years of technical experience in supporting and managing complex enterprise customer environments
  • Ideally, you bring experience from ERP, SaaS or system integration projects
  • You are experienced in process design, monitoring and optimizing workflows with a strong focus on customer satisfaction, customer retention, churn prevention and expansion, including the use of AI technologies
  • You have gained experience in the staffing / personnel services industry
  • You are willing to work into complex technical and business-related topics and continuously improve
  • You have a service-, customer- and solution-oriented way of working (maximum customer satisfaction is your driving force)
  • You present yourself professionally and reliably and are an excellent listener
  • You have an excellent command of the German language, both spoken and written
Benefits
  • Excellent onboarding: A balanced mix of training sessions and on-the-job training accompanied by a personal mentor makes your entry into our software and target industries easy
  • Interesting and varied area of responsibility in an international work environment
  • You work in an international company with learning and development perspectives
  • Modern working environment with internal and external training opportunities
  • Flexible working arrangements and performance-based compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP systemsAPIsinterface architecturesdata modelsprocess designworkflow optimizationAI technologiestechnical supportproblem resolutionsoftware setup
Soft Skills
customer-focusedanalytical skillscommunicationproblem-solvingcustomer satisfactioncustomer retentionlistening skillsprofessionalismreliabilitysolution-oriented