zvoove

Product Manager

• Development of intelligent product capabilities that deliver real, measurable value to customers
• Building conversational tools for natural interaction with ERP data
• Designing and deploying workflow automations to eliminate manual steps in key staffing processes
• Validating and prioritizing AI use cases based on real customer and business value
• Defining and tracking KPIs to measure AI effectiveness across the product

Senior Product Manager – AI & Automation

Consultant

• In your role as (Senior) Technical Consultant (m/f/d), your mission is to serve as the primary technical contact for our clients for all questions related to our software solution and to ensure prompt and sustainable problem resolution
• In addition, you will develop, maintain and own the Technical Roadmap for each customer and drive adoption as well as the strategic expansion of ProSolution solutions
• With your open and customer-focused manner, you provide the necessary (technical) support to our clients for all customer inquiries
• You are responsible for setting up our software for customers, independently analyzing issues and responding to user requests by phone, email or remote access — and you document all processes carefully
• You support our customers with everything from everyday questions to specific software issues and accompany them through onboarding
• Building and continuously expanding expert knowledge of our products is a given for you
• Through your interaction with customers, your colleagues in Customer Success, Sales and the Product team, you form an important interface and increase the value of our services

Senior Technical Consultant – m/f/d

Sales

• You represent adata across all areas, advise clients, provide input, gather requirements, and independently prepare proposals for our customers
• You focus on new customer acquisition and are driven to achieve continuous growth
• You build and maintain new customer relationships, keep personal contact with your clients and act as the face of adata
• You enjoy your work and like working in a team; you contribute your own ideas to the further development of our products and continuously seek solutions for our customers
• You attend relevant events and represent adata, make new contacts and expand our existing network

Sales Manager

General Counsel

• Strategic further development of the Legal & Compliance organization for the DACH region and alignment of the group-wide compliance strategy
• Operational legal support: handling complaints, terminations, contractual disputes, court proceedings, and management of external law firms
• Responsibility for data protection including incident management, cooperation with data protection officers, and ensuring GDPR-compliant processes
• Regulatory compliance with the Data Act, AI Act and other relevant EU/national requirements
• Development and implementation of policies, internal controls as well as compliance and ESG training programs
• Advising the executive management on legal matters, product development, sales and international activities
• Stakeholder management with Finance, HR, IT/Security, Product Management and subsidiaries
• Leadership of a small central team and coordination of external service providers and law firms

Head of Legal & Compliance

Support Engineer

• Processing and solving support tickets in a structured and proactive way
• Contacting customers by phone when deeper explanation or alignment is required
• Contributing to internal documentation and sharing knowledge on recurring issues, bottlenecks and (usage) improvement opportunities
• Escalating complex issues to Product Development while retaining ownership of customer communication
• Supporting software releases and assisting with customer roll-outs

Technical Support Consultant, DACH

Customer Success Manager

• Help DACH customers succeed by turning recruitment technology into tangible business impact, from onboarding through long-term growth
• Guide customers through structured onboarding and implementation projects, from intake to go-live
• Manage a portfolio of customers in the DACH region and serve as their primary point of contact at RecruitNow
• Drive product adoption, improve NPS, and secure long-term retention
• Proactively identify risks, opportunities, optimization potential, and scalability improvements

Mid-level Customer Success Manager, DACH

Customer Support

• Responsibility for the Customer Service area within the personnel services product domain
• Focus on recruiting, onboarding and further development of the team
• Optimization of organization, processes, revenue and technical framework
• Ensure that customer requests are efficiently prioritized and resolved and that SLAs are met
• Act as a role model and coach for the team
• Conduct employee reviews and team meetings in a motivating and goal-oriented manner
• Support individual development through realistic, challenging goals and targeted coaching
• Continuously develop the customer service function
• Collaborate with other customer service teams and across departments