Area Claims Manager
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Decorah • Iowa • United States
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Salary
💰 $72,100 - $117,900 per year
About the role
- Oversees a team of technical Claims Professionals
- Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff
- Oversee day-to-day work activities of a group of adjusters by providing direction, technical guidance, and tracking and reporting on key metrics
- Contribute to customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems
- Monitor file allocations, resources and other expenditures to ensure appropriateness
- Ensure compliance with all legal, regulatory and internal control requirements
- Responsible for attracting, onboarding, recruiting and retaining team members
- Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies
- Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
- Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics
- Protect Zurich's reputation by keeping claims information confidential
- Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Requirements
- Bachelor’s Degree and 4 or more years of experience in the Claims area OR High School Diploma or Equivalent and 6 or more years of experience in the Claims area OR Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims area
- 3 or more years of claims handling experience
- Customer service experience
- Experience with Microsoft Office
- Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
Benefits
- Comprehensive benefits for employees and their families
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims handlingperformance managementcustomer service
Soft Skills
team leadershipcoachingcommunicationrelationship buildingproblem solving
Certifications
Zurich Certified Insurance Apprentice