Zurich Insurance

IT Supplier Manager

Zurich Insurance

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Effectively build and maintain relationships with suppliers and key stakeholders
  • Monitor and drive compliance of the suppliers with obligations within the agreement and alignment to Regulatory requirements
  • Monitor the delivery of the suppliers against the appropriate level of commitment in the agreement
  • Manage and initiate Service Improvement initiatives to track and address failures against contractual commitments, ensuring remediation plans exist
  • Act as a contract advisor and support/lead on contract negotiations, change management, new IT contracting or termination and supplier onboarding
  • Act as an escalation point for contractual queries or disputes
  • Propose amendments to the contract as necessary to meet the organisation's evolving business needs
  • Work with UK Operations and the wider Zurich organisation to deliver business-aligned services
  • Communicate with stakeholders to set expectations and manage perceptions about sourced services and the sourcing strategy

Requirements

  • Relevant professional IT qualifications (ITIL)
  • IT background essential
  • Experience in managing 3rd party suppliers and contracts in a regulated environment is desirable
  • Effective problem solver, ability to quickly assess technical escalations
  • Strong and effective Meeting Management skills are essential
  • High level of communication influencing and negotiation skills, coupled with an ability to build relationships at all levels of the organisation both internally and externally
  • High level of commercial knowledge with sound business acumen
  • Good interpersonal and networking skills, and highly articulate team player
  • Strong delivery focus with an ability to help others get on board quickly with changing priorities
Benefits
  • 12% defined non-contributory pension scheme
  • annual company bonus
  • private medical insurance
  • option to buy up to an additional 20 days or sell some of your holiday

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract managementsupplier managementcompliance monitoringservice improvementchange managementproblem solvingmeeting managementnegotiationbusiness acumen
Soft skills
relationship buildingcommunicationinfluencinginterpersonal skillsnetworkingteam playerdelivery focus
Certifications
ITIL