Zurich Insurance

IT Supplier Manager

Zurich Insurance

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Effectively build and maintain relationships with suppliers and key stakeholders
  • Monitor and drive compliance of the suppliers with obligations within the agreement and alignment to Regulatory requirements
  • Monitor the delivery of the suppliers against the appropriate level of commitment in the agreement
  • Manage and initiate Service Improvement initiatives to track and address failures against contractual commitments, ensuring remediation plans exist
  • Act as a contract advisor and support/lead on contract negotiations, change management, new IT contracting or termination and supplier onboarding
  • Act as an escalation point for contractual queries or disputes
  • Propose amendments to the contract as necessary to meet the organisation's evolving business needs
  • Work with UK Operations and the wider Zurich organisation to deliver business-aligned services
  • Communicate with stakeholders to set expectations and manage perceptions about sourced services and the sourcing strategy

Requirements

  • Relevant professional IT qualifications (ITIL)
  • IT background essential
  • Experience in managing 3rd party suppliers and contracts in a regulated environment is desirable
  • Effective problem solver, ability to quickly assess technical escalations
  • Strong and effective Meeting Management skills are essential
  • High level of communication influencing and negotiation skills, coupled with an ability to build relationships at all levels of the organisation both internally and externally
  • High level of commercial knowledge with sound business acumen
  • Good interpersonal and networking skills, and highly articulate team player
  • Strong delivery focus with an ability to help others get on board quickly with changing priorities
Benefits
  • 12% defined non-contributory pension scheme
  • annual company bonus
  • private medical insurance
  • option to buy up to an additional 20 days or sell some of your holiday
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementsupplier managementcompliance monitoringservice improvementchange managementproblem solvingmeeting managementnegotiationbusiness acumen
Soft Skills
relationship buildingcommunicationinfluencinginterpersonal skillsnetworkingteam playerdelivery focus
Certifications
ITIL