
Customer Solution Engineer
Zuora
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $99,500 - $160,950 per year
About the role
- Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.
- Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.
- Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
- Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
- Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
- Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
- Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.
- Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.
- Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
- Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.
- Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.
- Travel as needed within your territory.
Requirements
- 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.)
- A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.
- Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.
- Strong understanding of value-based selling and SaaS / cloud business models.
- Familiarity with subscription and recurring revenue models.
- Experience with structured sales methodologies such as MEDDIC or Value Selling.
- Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).
- Bachelor’s degree or relevant FinTech or enterprise software experience.
Benefits
- Competitive compensation, bonus opportunities, and retirement programs
- Generous, flexible time off
- Paid holidays, wellness days, and a company-wide year-end break
- Learning & development stipend
- Opportunities to give back, including volunteer time and donation matching
- Mental wellbeing resources and support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales EngineeringSolution ConsultingSolution ArchitectureAPI developmentJavaPHPRubystructured sales methodologiesMEDDICValue Selling
Soft Skills
presentation skillscommunication skillsinterpersonal skillscollaborationproblem-solvingcustomer relationship managementtechnical objection handlingvalue realizationadaptabilityinfluencing