Zuora

Customer Solution Engineer

Zuora

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $99,500 - $160,950 per year

About the role

  • Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.
  • Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.
  • Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
  • Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
  • Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
  • Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
  • Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.
  • Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.
  • Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
  • Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.
  • Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.
  • Travel as needed within your territory.

Requirements

  • 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.)
  • A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.
  • Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.
  • Strong understanding of value-based selling and SaaS / cloud business models.
  • Familiarity with subscription and recurring revenue models.
  • Experience with structured sales methodologies such as MEDDIC or Value Selling.
  • Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).
  • Bachelor’s degree or relevant FinTech or enterprise software experience.
Benefits
  • Competitive compensation, bonus opportunities, and retirement programs
  • Generous, flexible time off
  • Paid holidays, wellness days, and a company-wide year-end break
  • Learning & development stipend
  • Opportunities to give back, including volunteer time and donation matching
  • Mental wellbeing resources and support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sales EngineeringSolution ConsultingSolution ArchitectureAPI developmentJavaPHPRubystructured sales methodologiesMEDDICValue Selling
Soft Skills
presentation skillscommunication skillsinterpersonal skillscollaborationproblem-solvingcustomer relationship managementtechnical objection handlingvalue realizationadaptabilityinfluencing