Zscaler

Technical Writer

Zscaler

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $100,000 - $125,000 per year

About the role

  • Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences
  • Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids
  • Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance
  • Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms
  • Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives

Requirements

  • U.S. citizen with 3+ years of technical writing experience and a Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field (certifications included)
  • Demonstrated leadership through mentoring and the ability to influence cross-functional teams and project outcomes without formal authority
  • Technical expertise in REST API documentation, with deep hands-on proficiency in OpenAPI Specification (Swagger) and JSON
  • Advanced workflow management using JIRA and Confluence to track, manage, and deliver documentation projects
  • Strategic, audience-centric approach to content, ensuring all documentation is written in direct context with the target user's specific needs and technical level
Benefits
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingREST API documentationOpenAPI SpecificationJSONdocumentation standardsstyle guidesusability enhancementproject management
Soft Skills
leadershipmentoringcross-functional collaborationinfluence without authorityaudience-centric content strategy
Certifications
Bachelor’s degree in CommunicationsBachelor’s degree in Technical Writingrelated field certifications