Technical Writer
Zscaler
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • United States
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Salary
💰 $73,500 - $105,000 per year
About the role
- Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences
- Deliver post-sales content for online documentation (i.e., help articles, release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams
- Integrate graphics and illustrations to improve the quality and usability of the documentation
- Work cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groups
- Assist in defining standards, style, and terminology
Requirements
- 2+ years of experience in technical writing, supported by U.S citizenship
- Bachelors degree in technical writing, communications, or a related field (i.e, technical writing/communications certifications are also acceptable)
- Hands-on experience with JIRA and/or Confluence
- Excellent oral, written, analytic, and organizational skills
- Able to think and write in context with the target audience.
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingdocumentationUI textgraphics integrationstyle definitionterminology standardization
Soft Skills
oral communicationwritten communicationanalytical skillsorganizational skillsaudience awareness
Certifications
technical writing certificationcommunications certification