Customer Service Representative
HelpGrid
Community Support Specialist – Part-Time
ZORA
part-time
Posted on:
Location Type: Remote
Location: Remote • 🌎 Anywhere in the World
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
Mid-LevelSenior
Tech Stack
Web3
About the role
- Triage and prioritize support requests from various sources (social DMs, Front, X, Farcaster, etc.)
- Collaborate with teammates across time zones to provide round-the-clock coverage
- Help reduce response times across our key support channels
- Create tickets in Linear for the Product and Engineering teams to track bug fixes and product changes
- Perform appropriate content moderation actions across our platforms
Requirements
- Strong understanding of Ethereum, block explorers, tokens, and market mechanics
- Experience in customer support or community management
- Collaborative, empathetic, and detail-oriented approach to problem-solving
- Strong writing skills and adept communication skills
- Ability to work autonomously in a remote-first environment
- Familiarity with tokens, DEXs, and crypto on both L1s and L2s
- An interest in web3 news and culture, especially on Farcaster or X
- Hands-on experience trading, posting, or using Zora (or similar token/market platforms)
- Experience in community moderation or engagement
Benefits
- Remote-First Culture: Work from anywhere in the world!
- Competitive Compensation: Including salary, pre-IPO stock options, token compensation, and additional financial incentives
- Comprehensive Benefits: Robust healthcare options, including fully covered medical, dental, and vision for employees
- Retirement Contributions: Up to 4% employer match on your 401(k) contributions
- Health & Wellness: Free memberships to One Medical, Teladoc, and Health Advocate
- Unlimited Time Off: Flexible vacation policies, company holidays, and recharge weeks to prioritize wellness
- Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
- Ease of Life Reimbursement: To cover everything from an Uber home in the rain, childcare, or meal delivery
- Career Development: Access to mentorship, training, and opportunities to grow your career
- Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Ethereumblock explorerstokensmarket mechanicscustomer supportcommunity managementcontent moderationtradingZoraDEXs
Soft skills
collaborativeempatheticdetail-orientedproblem-solvingstrong writing skillsadept communication skillsautonomousremote-first
