Customer Support Representative
Growe
Customer Service Representative
HelpGrid
full-time
Posted on:
Location Type: Remote
Location: Remote • 🌎 Anywhere in the World
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to customer inquiries through phone, chat, and email in a professional and empathetic manner.
- Resolve customer concerns efficiently, ensuring each issue is handled with care and accuracy.
- Maintain a deep understanding of company products and services to deliver informed assistance.
- Investigate and troubleshoot issues, coordinating with internal teams for timely resolutions.
- Partner with Sales, QA, and Operations to align service delivery with company goals.
- Meet or exceed performance metrics related to customer satisfaction, quality, and response times.
Requirements
- 2+ years of experience in customer service, preferably in a call center or eCommerce environment.
- Excellent written and verbal English communication skills.
- Strong problem-solving and multitasking abilities.
- Empathetic and patient, with a genuine desire to help others.
- Tech-savvy and comfortable navigating multiple systems or CRM tools.
- Self-motivated, organized, and adaptable in a fast-paced, remote work environment.
Benefits
- Remote – Worldwide
- Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingmultitasking
Soft skills
communicationempathypatienceself-motivationorganizationadaptability
