Customer Support

• Answer and respond to customer service calls and emails related to parking garages.
• Assist customers in resolving issues with citations, tickets, and permits.
• Use Betterpark software to issue permits, cancel citations, and whitelist monthly users.
• Conduct research to support sales activities and maintain accurate records.
• Manage and update Excel files and reports.
• Utilize RingCentral for communication and assist with HubSpot for CRM tasks when required.
• Support the sales team and maintain professional, timely service delivery according to the SOW.

Customer Service and Administrative Virtual Assistant

PPC Customer Support Care, German Desk

Client Support Specialist – Workplaces, B2B

Tech Support Specialist

Customer Support Representative – English/Spanish

Customer Support Agent