Customer Service and Administrative Virtual Assistant
20four7VA
Customer Support Representative
Growe
full-time
Posted on:
Location Type: Remote
Location: Remote • 🌎 Anywhere in the World
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
- Collaborate with other colleagues to improve customer service;
- Identify customers' needs, clarify information, research every issue and provide solutions;
- Follow internal procedures and guidelines to ensure consistent and high-quality support.
Requirements
- Intermediate level of English (written and spoken);
- Fluent Spanish speaker;
- Previous experience with customer support is not mandatory, but will be considered a plus;
- Experience handling live chat and email interactions will be considered an advantage.
Benefits
- Health & Wellness Focus
- Growth Opportunities
- Performance-Driven Rewards
- Dynamic Work Environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer experiencecollaborationproblem-solvingcommunicationresearchclarificationsupportcustomer service