Customer Service Specialist
Zopa Bank
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • United Kingdom
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About the role
- Answer a high volume of calls and interact with customers over live chat and email
- Deal with banking needs across a range of products and services
- Investigate customer queries and raise with relevant parties
- Ensure service and customer demand is met to a high standard
- Participate in initiatives to improve customer service processes
- Liaise closely with other teams on behalf of customers
- Understand customers' personal circumstances to provide personalized solutions
Requirements
- Customer-centric
- Strong team player
- Excellent communication skills
- Ability to maintain high levels of accuracy
- Adaptable to changing priorities
- Highly motivated and committed
- Goal-oriented
- Proactive in creating frictionless customer journeys
- Ownership of each customer interaction
Benefits
- Flexible ways of working
- Face-to-face collaboration
- Work-life balance
- Option to work from abroad for up to 120 days a year
- Receive time off in lieu for bank holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-centricstrong team playerexcellent communication skillshigh levels of accuracyadaptable to changing prioritieshighly motivatedgoal-orientedproactiveownership of customer interaction